IATA Code | UG |
---|---|
Routes | 20 |
Top route | Houmt Souk Melita to Tunis Carthage |
Airports served | 10 |
Top airport | Tunis Carthage |
You’re on your own with this airline. Our first flight was from Djerba to Malta, with a stop and plane change in Tunis. After collecting our bags in Tunis, we found the check in counter for the follow on flight. Approaching the counter, we were told it wouldn’t open for another 2 hours. We waited and finally checked our bags. Nobody told us the boarding gate was in an entirely different part of the airport. Luckily, some passing stranger told us we were in the wrong place and we had to sprint across the terminal to make our flight. On our flight from Malta to Tunis, the boards at the airport said a 12:30 departure time for our flight, with a 12:00 boarding time. Luckily, we hung around the boarding gate because they announced final boarding at 11:30 and closed the doors at 11:45!
We bought tickets for a flight on Saturday. When our plans changed, I tried to change the flight to Sunday. Repeated attempts to reach the airline by phone and email got no response. I had no choice but to buy another ticket for Sunday. Now I’m trying to get a refund for the unused ticket and, once again, absolutely no response whatsoever from the airline. I’ll have to dispute the charge with my credit card and see what happens.
On time
Cons: They boarded early, so it was a little stressful getting to the gate in time. The food was ok (little tuna and cheese sandwiches).
Pros: It was a great short flight. The crew was attentive, and everything went smoothly once we were on the plane.
Cons: The flight was unexpectedly delayed, and it took a while to board the plane.
On board Tunisair Express flights, cabin baggage should not exceed 55x35x25cm. If your hand luggage is bigger, the Tunisair Express assistance team will most likely ask you to pay extra for checked luggage.
Tunisair Express offers direct flights to 10 cities in 5 different countries. Tunis, Houmt Souk, and Luqa are the most popular cities covered by Tunisair Express.
Tunisair Express concentrates most of its flight operations in Tunis.
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