|Top route||Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo|
|Top airport||Monterrey Gen Mariano Escobedo|
Viva continues to strive for the worst airline experience ever.
They cancel the fly and don’t give a money refund.
Very disorganized way of get off the plane. The staff didn’t direct passengers get get up in an organized matter. Passenger were pushing each other trying to get out.
Flight was delayed an hour and 50 minutes. No real explanation to everyone. Seats were not comfortable at all and charged for drinks. Crew didn't seem apologetic for the delays.
I liked: - Great service attitude from the crew To be improved: - Senior passengers must be included on Group 1 with priority to board the plain. - Service attitude from ground employees
The air conditioner was poor and we were delayed 1 hour for no apparent reasons and no information provided
Viva Play did not work!
Viva aerobús didn’t let me check in to my flight even when there was more than an hour before take off.
Really need our opinion? I have always same bad experience with you about the hours waiting until my airplane is ready. The excuse is always the transit! You Need immigrate to the new Airport AIFA.
It is very uncomfortable to have the official timing saying on thing and the airline saying other things. We couldn’t have a proper dinner with kids below 5 years and the hassle to board just isn’t functional
We had to pay extra for our seats and when we got to our seats a family was already seated in them. The flight attendant just told us to sit somewhere else. What would make it better would be a refund for the seats we were not given.
Great flight with a great crew. So cheap and yet so wonderfully fulfilling. Wish other airlines were this comfortable and well run.
It was an ok Flight bur pilot humor during announcements make it great
Pros: Very clean plane.
Cons: Seats don’t recline.
Pros: Seat super uncomfortable and no leg room
Cons: The airplane just seem dirty and disgusting
Pros: The flight was 15 min earlier great
Cons: The food if it’s COVID restricted food sud not be serve
Pros: Compre 2 vuelos viva light y no respetaron mis maletas ni el peso. Tuve que pagar un extra de $950 pesos x una maleta que xke no eran las dimenciones. Y se pasó con 4 kilos. Es una exageración y abuso de esta aerolínea... también perdí 4 vuelos xke no avise 4hrs antes del vuelo si yo hubiera sabido que mi esposo se iba a enfermar de diarrea. Al día siguiente les hablé y les explique pero de nada sirvió. Que tenía que presentar un certificado médico para que me dieran un % de crédito pero nada más de mi esposo que fue el que se enfermo... ni modos de que dejara a mi esposo abandonado en el hotel en alla en Mazatlan. Tuve que esperar 3 días hasta que se recuperará... pero a la aerolínea no le importa el servicio al cliente y también se que está publicación tampoco va a servir de nada..y si compras aseguraba tampoco sirve de nada.
Cons: Que respeten sus políticas y tengan mejor servicio al cliente
Cons: Desk should be more accessible to clients that are a bit late to their plane
Cons: Check-in process and seats comfort
Pros: Decent flight once we took off.
Cons: If The flight didn’t depart an hour late.
Pros: The crew was friendly
Cons: The cost of baggage for this airline is insane
Cons: Water can still be free, I mean I know it’s a budget airline, but water?
Pros: I had a goos seat the crew was courteugus/
Cons: The check in was.very slow only one person at the desck making it very stresfull for passangers. we had to hurry to the gate because nit. I will have more personel to expedite check in, also need to provide the paperwork requiere like the health declaration it was rewuiere to pass to boarding and there was no forms any were. Passangers had to scrable to find some. Running agains the clock because all the delay to check in. 2hrs on line is ecxesive.
Cons: To: VivaAerobus Airlines I requested a mobility chair and was denied, however they did get a chair for my grandma at the airport. I was told by my grandma that there was a portion of the walk to the gate that she had to walk, she made it, but she got tired. This is not professional at all.
Pros: The friendly of the staff and that the crew was strict to put order in the unloading
Cons: the food
Cons: Our flight got delay 2 hours
Pros: Crew, new plane
On board VivaAerobus flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the VivaAerobus assistance team will most likely ask you to pay extra for checked luggage.
VivaAerobus offers direct flights to 60 cities in 5 different countries. Monterrey, Mexico City, and Cancún are the most popular cities covered by VivaAerobus.
VivaAerobus concentrates most of its flight operations in Monterrey.
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