7.6 Good2017 Nov 06
Originally rented a Kia, upgraded to Golf @ airport for $5 more.Car needed servicing. Low Coolant light came on several times (looked under hood, it was very low, but there was a little coolant left). Also, ran out of washer fluid after the 4th or 5th use
10.0 Excellent2017 Aug 27
Handy and FriendlyThe staff was very helpful and friendly! It was a quick process to rent the car and the drop off process. The cars are close by to the airport which is great when you have lots of bags and kids!I never like all the additional charges when you show up to get the car. This is not specific to Payless. Our guys was not pushy which was nice.
2.0 Mediocre2017 Aug 20
Rental expired?!?!Got to the counter and I was told that my car expired because my flight got cancel and I took the next flight that lead me at the airport 8 hours later.
10.0 Excellent2017 Aug 11
Flawless!Quick service, convenient location
8.0 Excellent2017 Jul 27
Good value for moneyBest price I could find, the replacement car I got was brand newWhen picking up the car they didn't have the car size I had reserved, the company representative tried to put me in a smaller car which was unsuitable for my needs, it took me sometime to convince him that I could not settle for his proposal and that I would expect from him to upsize the vehicle at no additional cost instead of downsizing at the same rate. Eventually he somehow found a proper size car which worked well but had a coolant level warning light come on intermittently while driving. I reported this problem after it had appeared a few times and was asked to bring the car in and exchange it for another. Needless to say I did not appreciate the "welcome treatment" I had received. Other than that everything worked out fine
10.0 Excellent2017 Jul 03
The car got incredible gas mileage. It was a great car and we were very happy with this rental and the whole process of pickup and dropoff was very easy.
10.0 Excellent2017 Jul 01
Smooth pickup and drop offEasy to find our out of the airport. Gas station just at airport entrance so no need to drive around looking to fill up. Jetta was clean and awesome.
10.0 Excellent2017 Jun 25
ExcellentFast, Friendly and great value!
9.2 Excellent2017 Jun 09
Good clean car,very friendly staffHaving to wait for 30 min for a car to be ready
4.0 Okay2017 May 07
Process is labor intensive, both for the agent and for the customer.PriceHad to wait in line not once, but twice, only one agent for multiple customers. Payless was managed by Avis/Budget personnel. Seemed to be a low priority. Would not rent from them again in this location.