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Air Astana information
|Top route||Almaty to Nur-Sultan Nursultan Nazarbayev Intl|
Air Astana traveller reviews
Boarding could have been better. The plane was overful.review from
Cons: NAreview from
Pros: The trip was very short.
Cons: Providing a savory snack to the passengersreview from
Pros: Crew was very accommodating of my needs.
Cons: The flight left 2 hours late. This is a problem in the bigger picture of air travel. The process of boarding, the service, and actions of the crew were all great.review from
Pros: Seats and crew are the best
Cons: Flight time, also business class was almost empty, if I received an email I would have bet for upgradereview from
Cons: more movie choicesreview from
Cons: Mechanical troubles caused a 2 hour delay in departure. Otherwise, the flight was good as usual.review from
Pros: Crew was friendly, flight was relatively empty so comfortable.
Cons: The flight was delayed two hours... three and a half separate times. Finally left around 7 hours late.review from
Pros: Boarding was very slow. Check in was also slowreview from
Pros: I liked the time and care that they took to help those that needed assistance.
Cons: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.review from
Pros: TV screens on every seat
Cons: Foodreview from
Cons: Food.review from
Pros: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Cons: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.review from
Pros: Friendly staff, business class upgrade.
Cons: No priority boarding at the Lufthansa lounge.review from
Pros: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.review from
Pros: The plane was clean and we arrived early.
Cons: Service of food and drinks was very disorderly.review from
Pros: Excellent flight attendants and customer service
Cons: Informing travelers that flight was late.review from
Pros: Good service
Cons: No individual entertainment systemreview from
Cons: There was no personal entertainment system nor USB port for charging.review from
Pros: Little snacks, USB ports, clean
Cons: Video and music are kinda out of datereview from
Cons: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on themreview from
6 hours late with no explanation
Pros: The plane was nice.
Cons: 6 hours late. No explanation. No apology from any Air Astana employee.review from
Pros: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.review from
Pros: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Cons: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.review from
Pros: The chairs were comfortable and the Chicken dish was delicious.
Cons: Boarding the plane was hectic and unorganized.review from
Great flight but needs more creature comforts
Pros: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.review from
Cons: Delay from Almaty to Aktau about 1hr. Other perfactreview from
Pros: Servicereview from
Flight attendants need to be more attentive
Pros: Price Travel Kit Relatively new aircrafts
Cons: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.review from
Flight attendants need to be more attentive
Pros: Price Travel kit
Cons: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.review from
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Air Astana route map
Top airports served by Air Astana
- Almaty Airport (ALA)
- Aktau Airport (SCO)
- Atyrau Airport (GUW)
- Shimkent Airport (CIT)
- Aktobe Airport (AKX)
- Oral Uralsk Airport (URA)
- Istanbul Airport (IST)
- Tashkent Vostochny Airport (TAS)
- Kzyl-Orda Airport (KZO)
- Ust-Kamenogorsk Airport (UKK)
- Dubai Intl Airport (DXB)
- Kostanay Airport (KSN)
- Antalya Airport (AYT)
- Frankfurt am Main Airport (FRA)
- New Delhi Indira Gandhi Intl Airport (DEL)
Air Astana contact information
- KC IATA Code
- + 7 727 244 44 77 Call
- airastana.com Visit