10.0
Customer serviceReviewed 2023 Jan 05
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2.0
If they would have honor the reservation as made.Reviewed 2022 Jul 31
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10.0
Pros:Friendly staff.Cons:Better disclosure regarding required coverage. Would have also rented a vehicle with more horse power given that I explored way outside of the city.Reviewed 2020 Feb 18
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3.6
Cons:The rental service not being so greedyReviewed 2019 May 04
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10.0
Pros:Excellent jobReviewed 2018 Aug 08
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10.0
Pros:The car was very comfortable and the service was excellentCons:NothingReviewed 2018 Jul 04
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2.0
Cons:The day was supposed take the car they wasn’t even open bad service and irresponsible company!Reviewed 2018 Apr 19
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2.0
Pros:N/ACons:Alamo did not honor the vehicle level i had reserved. I reserved a Kia Rio or equivalent and when i got there i was offered a Kia Picanto an told me that they were the same level. Defínete Kia Picanto is a smaller vehicle. They told me that if i wanted a Kia Rio i had to pay an upgrade. My reservation clearly said Kia Rio and i show my reservation. I didn’t pick up my vehicle and had to rent a vehicle with another agency. It was a very bad experience and had to spend more than what i had planned. I saw other custommers having the same issues, not a good practice.Reviewed 2018 Feb 19
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10.0
Pros:They were really helpful and friendlyReviewed 2017 May 23
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8.8
Very friendly staff, but not so good carsPros:Staff was very friendly and prompt to help meCons:they did not have the type of car I requested so they upgraded me to a minivan, I was told that the insurance that KAYAK offered was not good enough for them and that I had to take their insurance.Reviewed 2017 Mar 27
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4.8
Unsatisfactory limited infoPros:May be the drop off personnel was a lot friendlier than pick up. I was Not aware of all the fees they make you pay in order to rent..That was only revealed at the counter at pick up time (In a very imperative manner). The airport and the car rental lot is at a considerably long distance. That information was not revealed until pick up time.Cons:Counter Personnel attitude at pick timeReviewed 2017 Mar 06
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9.2
I'm bought in on a versaPros:De car was clean it was bit of a small mission to find it. Love the car was ready for us it very fuel efficient.Cons:Only thing the passenger side rear door the lining kept coming of an a versatile to me is not a full size car.Reviewed 2017 Jan 14
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