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My baggage did not arrive, missed connection, service representative was not helpful.

Worst flight in years.. is not easy to flight 11 hours without entertainment onboard and the crew was not empathetic about it or even gave an apology for the inconvenience. Poor treatment to the passengers, and some responses where roughly given.

I originally chose two aisle seats for my daughter and myself in the same row. We got seated in the middle, three rows apart. Both of the men sitting in front of us reclined their seats fully leaving us NO room. A totally uncomfortable flight for eleven hours.

One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!

Being a platinum member and having reserved an exit row I was bumped into a middle seat which should not be allowed. On top we landed 10 minutes early to wait 45 minutes on the tarmac at Heathrow. I used to love Iberia, loving it less and less

I had assist travel booked in Denver to Manchester, but not listed in HeathRow, my daughter use a spare wheel chair herself for me , when going thro to board at Heathrow there was no help travel down for the ramp until a member of assistance stepped forward and insisted he would take me down the very steep ramp, seems he was the only person concerned with my safety.

A bit noisy. The seat was suboptimal and there was too much noise in the service area. Some if the crew members were less than nice; others were great.

I was not aware there was a $100 bag fee per bag. Not on the way there and I booked round trip.

Always an excellent experience. Staff are professional without being overly fussy.

Horrible see last review they lost my bag had to sprint to gate no inflight wifi