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We sat on the hot plane for ours with very conflicting messages. Some (most?) of this may be due to the flight control staff, but we were also repeatedly getting "we are leaving"/"we are not" messages. It was very uncomfortable

No complaints other than luggage carousel was incorrectly guiding passengers to the wrong carousel on the screen.

Flight was delayed. De-icing took a while. When we landed had to wait for another plane to vacate our gate. Just an overall bad experience.

I understand stuff happens, but plane failures are likely due to lack of maintenance. Additionally, air conditioning wasn't working, no snack/drink service, no WiFi. Fortunately, the crew was communicative and light-hearted. United grabbed another plane and we were able to get to our destination.

Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.

We loved the United lounge near our gate and a rep named Aimee who was GREAT

Better seating for sure. The seats were so close together for such long flights.

There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.

I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.

Rude and condescending crew, below average food, passengers treated as toddlers.