No complaints other than luggage carousel was incorrectly guiding passengers to the wrong carousel on the screen.
the whole trip was smooth, and as comfortable as flying is these days. flight crew was friendly and very courteous and helpful.
Flight was delayed. De-icing took a while. When we landed had to wait for another plane to vacate our gate. Just an overall bad experience.
I understand stuff happens, but plane failures are likely due to lack of maintenance. Additionally, air conditioning wasn't working, no snack/drink service, no WiFi. Fortunately, the crew was communicative and light-hearted. United grabbed another plane and we were able to get to our destination.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Better seating for sure. The seats were so close together for such long flights.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.
Rude and condescending crew, below average food, passengers treated as toddlers.
Terrible boarding procedures in Madrid. The airplane barely has any legroom and I am 68 inches.
We flew into Barcelona and the plane was so cramped and very uncomfortable and dirty. But we flew out of Madrid and that plane was much better. Would fly Iberia again.
Very well, except that my luggage didn’t arrive in the corresponding flight, but they brought to me the next day.
Iberia was the worst airline we have ever flown. First, Iberia changed the seats I paid $98 extra for. In doing that they moved only my seat 30 rows away from my wife. I had to call to get another pair of seats together and were placed in row 52. Then, when we checked in our seats were changed again to row 29. The food was almost inedible and the videos available on the flight were few and not very good. I paid extra for my seats and have not received a refund. The American Airlines flight was excellent and the food and videos were good.
They offered several meals and snacks, the crew was very friendly and kind. There was a broad selection of movies, shows, and games. I was impressed!
Overall not great . We had a 4 four hour plus delay on returning and communication about the changes was poor . No updates were given on the website or by e-mail . We subsequently missed a connection , were our on a later flight and then missed all public transport for our onward journey home. Needed to hire a car at some expense . One member if staff was rude at the gate
Seating was very tight and not comfortable. Would rather pay extra to get more leg room. Overall, the flight was not as nice as expected. It’s comparable to flying Spirit Airlines or Frontier airlines in America. Even as a budget airlines, Iberia should at least serve water or light snacks, especially for international legs, no matter how short the flights are. We were flying from London, Heathrow to Madrid Spain on a 2-hour flight without offering water, unless you want to pay for the water.
The seats are just too tight. My husband's knees hit the front seat. Definitely need more room In economy.
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
This trip was a total nightmare, got to the airport in Wed March 8th after confirming all flights, only to be told by American Airlines that we are not confirmed on the flight. We met a pretty rude and unhelpful AA check in agent by the name of Ali. American said it was not their problem, contact Kayak/Chatdeal and sort out your issue.Chatdeal said all flights were confirmed and it is the airlines fault. So it went, we were kicked between American, Kayak and Iberia spending hrs on the phone- all said it is not their fault.Spent 9 hrs in the airport on Wed 15th trying to sort out. Luckily, we met a really nice AA agent Shawnna G who went way beyond the call of.duty to help us out. We were put the next day on Thurs 16th from DfW to San Paulo Brazil the onto Madrid!! Imagine that..10000 miles and 20hrs of travelling to get to Madrid from Dallas!! Our trip took 3 days to get there ..Wed 8th Thurs 9th and Fri 10th.Got there on Sat 11th, so lost 2 days of our vacation and a lot of emotional and physical stress on our 2 kids travelling with us.
