Cons: It was great, there wasn't a line i was in and out. The gentleman upgraded me at no extra cost, some the best customer service I've had in a while
Pros: the older woman was helpful and i was pleasantly surprised to get a bigger car even though i had requested a kia or similar. since all she had on the lot was an Equinox i got that at the price i had planned to pay. Thank you
Cons: nothing. very happy with the service
Pros: Fast and efficient service. Friendly staff. Excellent choice and condition of vehicles. The pick up location had a choice of vehicles we could take and when we indicated we have lots of luggage, the staff correctly suggested the Ford Explorer. Kudos to the staff.
Cons: Perhaps there could be a small map with arrows indicating the exact drop-off location. Sometimes Google maps will not bring you to the exact location but somewhere there and in a city like Chicago, you have to figure out the exact spot by going around in circles
Cons: No one told us that 21 cannot rent a minivan. We wasted our time to rent this car. And i didn’t find how to cancel to reservation after the lady at the drop off location told us we can’t rent.
Pros: Great staff, easy to find.
Cons: Instructions for after-hours key drop-off should be better.
Car Was Very Dirty!
Pros: Ease of drop off
Cons: The car was gross inside and out. Cigarette ash and dirty inside. All the seats were stained and the trunk was full of wood shavings.
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