8.0
I could tell someone had smoked in it; found that unpleasant.Reviewed 2022 Aug 15
review from![kayak]()
2.0
I arrived at Hertz only to have them tell me they were about to close and they had no cars. I then watched, stranded outside in the cold, as everyone who worked there left. I scrambled to try another rental but couldn’t, and ended up taking an Uber with the last 5% of my phone battery. I will never use your service, or this Hertz, again.Reviewed 2022 Apr 09
review from![momondo-kyk-wl]()
4.0
Tried to rip me off on gas And insurance add onsReviewed 2021 Dec 24
review from![kayak]()
8.0
Everything was fine. It was quite inconvenient that both spouses had to be present for both to be able to drive the vehicle; I’m sure there’s a good reason, but not everywhere has this requirement, so we’ll probably go back to rental services at CMI airport next time. Had to rearrange our whole afternoon last minute and bring our too-young-to-mask-or-vaccinate child in to the building. Drop off would have been better with a prior heads up or better signage regarding leaving the mileage report in the car; I put the keys in the box, then read that I was supposed to put the paperwork in the (locked) car. The car worked out great. Thanks.Reviewed 2021 Dec 13
review from![kayak]()
2.0
The counter staff, James, and branch manager were extremely rude. They added insurance and would not take off. And would not change length of rental. When we called central reservations to change length of rental they said we went over their head and they would not rent us the vehicle. So we were stranded and had to take Amtrak instead.Reviewed 2021 Oct 26
review from![kayak]()
10.0
the lady was very friendly. our first rental overheated and they switched us out right away. no problem. wonderful customer service!Reviewed 2021 Sep 19
review from![kayak]()
2.0
Pros:They allowed me to book and didn’t have any cars available. They called me 20 minutes before I was supposed to go pick it up asking me to wait until the next day to MAYBE get a car . I just flown into Champaign and I was left strandedCons:The organization and the staff . It was a terrible experience never againReviewed 2021 Feb 08
review from![kayak]()
10.0
Pros:Staff was friendly and helpful!Cons:Hours are somewhat restrictive ... closing at 5p seems early!Reviewed 2020 Jul 22
review from![kayak]()
8.0
Cons:The car was about 1/8 below a full tank. And then the car showed that one of the rear tires was very low which I didn’t notice until I was off the lot but it made me a bit nervous while on the highway.Reviewed 2020 Jul 10
review from![kayak]()
10.0
Pros:The staff was very friendly and helpful.Reviewed 2019 Dec 29
review from![kayak]()
4.0
Pros:the car was under powered an it effected the mileage a lot resulting in me spending more money in fuelCons:I could have gotten a better car the had better power and when I picked up the car the fuel tank was not full I had to fill itReviewed 2019 Jul 28
review from![kayak]()
10.0
Cons:My rental was fast and trouble free. I thought Hertz was very organized and quick check in and out. Vehicle was new and clean, I didn’t have the same experience with Enterprise on my last rental. The rental rate was the lowest rate I could find.Reviewed 2019 Apr 30
review from![kayak]()