Traveler reviews
Overall rating
8.3
Excellent
Based on 29,113 reviews
Boarding
8.5
Comfort
8.3
Crew
8.8
Entertainment
7.9
Food
7.9
Find cheap flights on Alaska Airlines
Round-trip
Economy
Alaska Airlines information
| IATA Code | AS |
|---|---|
| Routes | 416 |
| Top route | Los Angeles to Seattle/Tacoma Intl |
| Airports served | 88 |
| Top airport | Seattle/Tacoma Intl |
Alaska Airlines traveller reviews
Pros
"Crew was nice and friendly."
(in 3390 reviews)
"Crew was friendly and professional"
(in 3930 reviews)
"Great staff friendly and accommodating."
(in 1298 reviews)
Cons
"Flight was delayed two hours."
(in 306 reviews)
"It was a short flight"
(in 3334 reviews)
"Seats were not comfortable"
(in 1286 reviews)
Recent reviews
Traveler rating
5364
2621
1380
563
596
Find reviews that mention:
flight attendants
leg room
flight was delayed
flight crew
great flight
seats were comfortable
great crew
free movies
short flight
crew was nice
friendly and helpful
great customer service
hour delay
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5.0
Pros: The flight was great in every way except passenger adherence to mask wearing.
Cons: On a short flight, people do not need to be served beverages or snacks that require them to take off their masks.
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9.2
Pros: The crew was absolutely fantastic
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9.2
Pros: The crew was cheerful, funny, and helpful
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10.0
Pros: The line was fast the agents were friendly, plane was clean flight attendant were nice
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10.0
Pros: Clean plane and punctual flight
Cons: Overall no complaints
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10.0
Cons: Great flight considering Covid.
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9.6
Pros: Crew was amazing. Upgraded to first class and a superb flight as well.
Cons: Nothing to complain about.
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10.0
Pros: yes
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3.6
Cons: First class seat broken. Didn’t recline. Crackers not food. $20 for Internet that’s constantly buffering??? Junk money grubbing company.
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2.6
Cons: First class seat broken wouldn’t recline. No food in first class? Cracker box not food.
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2.6
Cons: Seats hard and didn’t recline. No food.
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3.0
Cons: No food and seats broken 1st class leg and upgraded seating. I paid extra for broken seats that won’t recline on Alaska ar.
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5.3
Pros: The crew was amazing but I have to say the seats were very tiny and very uncomfortable.
Cons: The crew was amazing but I have to say the seats were very tiny and very uncomfortable.I guess just start with you would have to give a little bit more room on your seats the seats itself and of course around the seats so we can at least be able to stretch our legs and our backs
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10.0
Pros: The crew was great.
Cons: The wifi was expensive:(
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3.5
Cons: NO social distancing in the middle of a pandemic????!!!!!????
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2.5
Pros: Nothing because there was no social distancing. I did not think that airlines were allowed to completely fill flights and I had no choice once I was boarded.
Cons: Please observe social distancing and DO NOT book completely full flights where seats can’t be left open. Irresponsible and stupid.
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8.0
Pros: It was quick, simple, not too crowded, and easy.
Cons: The WiFi could have worked.
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9.0
Cons: Good experience
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9.3
Cons: The wifi was challenging to use. Otherwise, it was a fantastic flight.
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2.0
Pros: Nothing it was cold no blankets.
Cons: Flight was not on time. Delayed 5 hours.
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10.0
Pros: The staff at both airports were amazing. (SNA/SFO) From ease of arrival at check in by Alaska Airlines staff to the airport security at SFO providing assistance to help me guide my ride to pick me up the best description of where I was to ease pick up. That’s not to mention the Alaska staff that allowed me to move my flight up to accommodate my schedule or the excellent staff at the gate and on the plane. Very nice experience!
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7.0
Pros: Ok crew, not the best planes and service but good enough to get from A to B. Was I happy with the flight? No, will I use them again? If the price is right for sure.
Cons: Friendlier crew and better service
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10.0
Pros: Fast quick and Easy
Cons: Nothing
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10.0
Cons: Seems like the complete lack of beverages due to covid is a little overkill. Most of the items were single serving anyway so doing away with them doesnt feel like mitigating anything more than an additional expense for the company. Not a huge deal though in light of the other losses the industry is reeling from while trying to adjust
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8.0
Cons: I look fwd to food & drinks again.
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9.0
Cons: Alaska is great I love theM
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8.0
Pros: Yes
Cons: Yes.
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2.0
Pros: NO social distancing - no real requirement to wear masks = their 'advertising' was a LIE
Cons: If they say they are requiring masks - they should actually back up their words with actions - it's a total lie - an irresponsible one at that.
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10.0
Pros: We landed 45 minutes early and the pilot took us over the mountains so we had an excellent view
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10.0
Pros: We landed 45 minutes early and the flight attendants were great
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10.0
Cons: Alaska airlines representatives treated me so well. Thanks
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10.0
Pros: Everything
Cons: Nothing
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10.0
Pros: Very impressed with this crew and professionalism. Great service. Thank you.
Cons: Nothing
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10.0
Cons: Nothing
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10.0
Cons: Nothing
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10.0
Pros: Everything
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10.0
Pros: On-time
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2.0
Pros: Can’t travel or leave my state; so didn’t like anything. I want my money back been. Calling and emailing since March 10th with no help sucked
Cons: Better customer service
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8.3
Cons: if you touch a credit card with your gloves, you can’t then touch people’s FOOD!!! also, 6 hour flight; someone should tidy the bathroom; esp in the days of COVID!
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8.6
Pros: I'm usually happy with Alaska flights; I've taken this route so many times--and rarely find fault.
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8.4
Pros: Crew was very good! Seating was okay, I am a very tall person so It is always tight in the seat for me.
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2.3
Cons: Way too full of a flight during and infectious disease outbreak!
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6.8
Cons: They only had 1 beverage service. I was in the business class and no food was given out. I asked for certain beverages and was not given them.
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8.0
Pros: The crew was very nice, polite, and were mindful our my needs.
Cons: The seats could have been more comfortable. I had a long flight and was hoping to sleep in the plane. My seat had a reclining feature, but I still had a difficult time sleeping and my neck was sore.
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10.0
Pros: Direct flight from Cabo to Portland was wonderful
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9.6
Pros: They has Alaskan Amber on the flight.
Cons: Nothing
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9.0
Pros: Great crew
Cons: Frustrating having to wait over an hour to get to the gate
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7.3
Pros: Very few people on the flight. Plane was clean, in good condition. Boarding was straightforward. FA's were attentive and keen to please.
Cons: One little cookie. I could not log on to the in flight entertainment.
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4.8
Pros: I had the whole row to myself!
Cons: We were late on both ends of the flight.
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10.0
Pros: The crew was very attentive.
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8.0
Pros: Free upgrade
Cons: In flight monitors
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5.0
Pros: IT was ok, for a 45 flight
Cons: The crew was so rude!!!!!!
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10.0
Pros: Every thing
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7.0
Cons: Boarding is not very organized.
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7.0
Pros: The crew was very nice.
Cons: Wanted to watch movies, there were not available so had to resort to buying an hour internet pass
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10.0
Pros: Great crew. Very professional
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8.3
Pros: right on time; cheerful kind crew! pilot kept us updated but wasnt irritating
Cons: food was a bit of a strange mix...some parts delucious; the rest just weird... also with CV-19 at large would have loved to see the crew wipe down lav/doir handles once or twice!
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10.0
Pros: Friendly professional crew
Cons: Nothing
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10.0
Pros: Early morning flight. Crew was attentive according to the need but not intrusive. Consistently delivers a very high standard in air travel. Personnel are friendly and professional, aircraft are clean, and they are on time.
Cons: Alaska Airlines is tough to beat.
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10.0
Cons: I did an upgrade the app showed boarding group B but when I added to iPhone wallet it always showed up as group D (the old boarding group)
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Flight status
Alaska Airlines route map
Top airports served by Alaska Airlines
- Seattle/Tacoma Intl Airport (SEA)
- Portland Airport (PDX)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Anchorage Airport (ANC)
- San Diego Airport (SAN)
- San Jose Airport (SJC)
- Las Vegas McCarran Airport (LAS)
- Phoenix Sky Harbor Intl Airport (PHX)
- New York John F Kennedy Intl Airport (JFK)
- Juneau Intl Airport (JNU)
- Santa Ana J. Wayne/Orange Cnty Airport (SNA)
- Newark Airport (EWR)
- Chicago O'Hare Intl Airport (ORD)
- Fairbanks Airport (FAI)
Alaska Airlines contact information
- AS IATA Code
- +1 800 252 75 22 Call
- alaskaair.com Visit
Alaska Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Alaska Airlines will continually update its policies accordingly. Please contact Alaska Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Alaska Airlines policies here: Alaska Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.