Traveler reviews
Overall rating
7.7
Good
Based on 10,691 reviews
Boarding
8.0
Comfort
7.7
Crew
8.4
Entertainment
7.2
Food
7.2
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Round-trip
Economy
Alaska Airlines information
| IATA Code | AS |
|---|---|
| Routes | 436 |
| Top route | Seattle/Tacoma Intl to Anchorage |
| Airports served | 91 |
| Top airport | Seattle/Tacoma Intl |
Alaska Airlines traveller reviews
Pros
"Great crew and in-flight movies."
(in 1348 reviews)
"The free WiFi is great!"
(in 49 reviews)
""Decent leg room, pleasant flight.""
(in 121 reviews)
Cons
"The service and entertainment options"
(in 364 reviews)
"It was a short flight"
(in 1480 reviews)
"First class lav was filthy."
(in 104 reviews)
Recent reviews
Traveler rating
6503
2067
1139
917
13
Find reviews that mention:
flight attendants
great flight
crew was friendly
first time
good service
seats were comfortable
flight entertainment
leg room
first class
free wifi
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2.0
Pros: When I find it, I will post it
Cons: The only thing served for a 5 hours flight, right at dinner time, was some kind of cracker which could almost break your tooth and a cup of juice. The landing at Nashville was one of the worst I’ve ever had. Baggage retrieval was very slowreview from
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10.0
Pros: Check in and flight had ample space. Very relaxing.
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10.0
Pros: Alaska Airlines is the best.
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2.0
Cons: Refundable tickets
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10.0
Pros: Fast, efficient, comfortable.
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10.0
Pros: The stuff was great, the flight was nice and smooth.
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8.0
Cons: Grown crew at the counter
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6.0
Pros: The flight wasn't full which is always nice and they served full size cans which is also a nice little note.
Cons: The plane was pretty old and people just started sitting wherever. It was chaos as my wife and I sat in our assigned seating and just watched people wander like animals.review from
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10.0
Pros: Overall pleasant flight. Outstanding service by the entire Alaska Airlines crew. Captain of the flight was fenomanal, a very valued member of Alaska Airlines I have no doubts about that. Excellent service by all. Contentment and a relaxing,not to mention smooth, experience.
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8.0
Cons: My bag was lost, but I think that was more of an American Airlines issue than a Alaska one.
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10.0
Pros: Direct flight option
Cons: easier and quicker boarding and deboardingreview from
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10.0
Pros: Almost everything. Some highlights: Seat comfort and its design elements for smartphones and tablets, cleanliness overall, legroom, quality of service, timeliness, terminal/gate in LAX.
Cons: I’m nitpicking: the mid-cabin economy restroom is too small. Its rubbish bin was also full and had clearly not been emptied in LAX. There weren’t any sweet snack options.review from
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8.0
Pros: Seat very comfy.
Cons: Wish I could have ordered the cheese plate (wasn’t an option).review from
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10.0
Pros: Easy boarding. No issues.
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8.0
Pros: Good chill crew
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2.0
Cons: Flight was delayed 2 hours because of something in the laboratory and they didn’t tell us until 20 minutes after we were supposed to board. Crew did not care about the inconvenience one bit.
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2.0
Cons: Rude crew
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4.0
Cons: Better business class seating, better food and in seat entertainment as it isn’t enjoyable watching movies on an iPhone.
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4.0
Pros: Beverages and WiFi worked
Cons: Boarding was confusing for all, first calling by row number and the changed to group at end. We find one of the flight attendants was extremely rude, the passenger sitting beside us had a small dog, and she force that passenger to push their dog firmly underneath the seat which I felt was hurting the dog and completely unnecessary. Later the same flight attendant outright refused to allow me to go to the bathroom at the front of the plane, I was sitting in row 11 and she sent me to the back of the plane where there was at least 4 people coming towards me. It was highly unprofessional and left me with a bad taste in my mouth.review from
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10.0
Pros: Great crew! Few passengers as it was Sun night of a 3 day holiday weekend (best time to travel!). On time departure, early arrival, smooth flight.
Cons: Seats were not the most comfortable for my 6’4” son. My seat was not the easiest to adjust in order to recline a bit.review from
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10.0
Pros: Enjoyed the space and comfort of the upgraded Premium seats. It is worth the extra price.
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10.0
Pros: Efficiency
Cons: Having pens to fill out information upon Mexico arrivalreview from
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8.0
Pros: Comfortable seat and free drink
Cons: Probably if they offer few snack like a chip or nuts.review from
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10.0
Pros: Crew was great
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10.0
Pros: The crew was efficient. No one on the flight had any apparent issues with the mask mandates. It was a very pleasant flight.
Cons: All-in-all, things were great!review from
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10.0
Cons: Great trip, thank you 😊
review from
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8.0
Pros: Made the extended flight more comfortable
Cons: Stay clear of Diane who transferred from Columbus, OH and now works in the San Diego Airport. She targets anyone over 250 pounds and classifies them as oversized and will go through hell to charge the customer for an additional seat. Even when the plane is at half capacity.review from
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10.0
Cons: Such great staff!
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10.0
Pros: Ease of travel
Cons: Nothingreview from
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10.0
Pros: Friendly staff
Cons: More than 1 counter openreview from
Flight status
Alaska Airlines route map
Top airports served by Alaska Airlines
- Seattle/Tacoma Intl Airport (SEA)
- Portland Airport (PDX)
- Los Angeles Airport (LAX)
- San Francisco Airport (SFO)
- Anchorage Airport (ANC)
- San Diego Airport (SAN)
- San Jose Airport (SJC)
- Las Vegas McCarran Airport (LAS)
- Phoenix Sky Harbor Intl Airport (PHX)
- Juneau Intl Airport (JNU)
- Santa Ana J. Wayne/Orange Cnty Airport (SNA)
- New York John F Kennedy Intl Airport (JFK)
- Chicago O'Hare Intl Airport (ORD)
- Kahului Airport (OGG)
- Honolulu Airport (HNL)
Alaska Airlines contact information
- AS IATA Code
- +1 800 252 75 22 Call
- alaskaair.com Visit
Alaska Airlines Cancellation Policy
As the situation changes with coronavirus (COVID-19), Alaska Airlines will continually update its policies accordingly. Please contact Alaska Airlines directly for the latest information about cancellation fees. You can find the most up-to-date information on Alaska Airlines policies here: Alaska Airlines Travel Advisories & Policies
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.