2.0 Mediocre2022 Mar 15
This place sucks - waited over 3 hours, they didn't record the milage in and fuel out correctly (I have photos to prove it). The manager was dismissive and rude and the place is dirty (small pieces of trash littered in front of the counter area). This was the worst travel experience I've ever had and I will never book dollar again. Key take away: Take photos of everything (I mean everything) - milage, fuel, vehicle condition and the line that you have to wait in to get your rental cause otherwise dollar will question the validity of your claims.
4.0 Okay2022 Mar 14
Poor pickup experience
10.0 Excellent2022 Feb 20
The car was exactly what we ordered, including 4WD. Both pick up and return were a breeze!
2.0 Mediocre2022 Feb 11
Horrible, the vehicle that I reserved wasn't available therefore they gave a useless Mitsubishi/lower class that I paid for. I feel that they cheated on me. I deserved some type of compensation, definitely. Feel free to reach out for more information Thanks H Joseph (518)596-5293
10.0 Excellent2022 Jan 21
professional and friendly
2.0 Mediocre2022 Jan 10
At first everything was good. Interacted with a nice rep who ended up upgrading us because our minivan was not ready. When we left and went to pickup our passengers we realized they had only given us a 5 passenger vehicle even though they said it would fit 7. We had to drive 30min back to Albany Airport. This is where it went downhill. Next rep was exceptionally rude and said “I can’t do anything for you go to returns” I walked to returns and they were confused why I was their… Apparently First rep did in fact have to do something for us. Which was write up a new contract for a new vehicle. Ended up standing there in the outside parking lot in 25degree weather for 1 hour until they just decided to give us a Ford Expedition.
10.0 Excellent2021 Dec 07
Hassle FREE, and GREAT CUSTOMER SERVICE!! I will most definitely use Budget as my rental choice and will recommend others!
10.0 Excellent2021 Dec 06
Young man,Noah assisted me and was polite, friendly, helpful and professional. Car was ready and no wait and as promised.
7.9 Good2021 Oct 14
The desk clerk was awesome. But when I went to get a car, they initially tried to give me a car that was filthy inside snd out and smelled. It was obvious that it had not been cleaned whatsoever. You could not even tell if the car had any scratches or dings on it it was so dirty. After pressing them on the issue they finally agreed to give me something else. After that, things were fine. They should have apologized and immediately given me another vehicle. I should not have to press the issue at all.
10.0 Excellent2021 Oct 12
I was pleased with the service I had with Budget Rental. First time I had to rent at the last minute and under strange circumstances with my flight, Budget made it a very smooth transition