Albany car rentals

Albany car rentals

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Albany, NY, United States
10 Dec — 17 Dec
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Albany, NY, United States
Fri 10.12
Noon
Fri 17.12
Noon
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Albany car rental information

Pick-up locationAlbany
Rental locations15
Airport locations9

Albany car rental reviews and directory

Rated #1
Hertz
Best rated
7.5 Good (111 reviews)
3 locations in Albany
Hertz
Locations in Albany
  • 7.8
  • 7.7
  • 7.4
  • 7.1
  • 7.6
Recent reviews
1.9 Horrible2021 Oct 12
We arrived to pick up our vehicle after the office closed at 5:00 Our plane landed at 5:30. We called the 800# (no one was at the actual location when we went by) and customer service told us, no problem, your car is prepaid - they will hold it for 24 hours. We stayed overnight locally, and we arrived at the location right at 8:00 when the office opened and they had already rented our car to someone else and we were told they had no more cars available. The office told us they only had an obligation to hold the car for 2 hours. Called customer service back and was told the 24 hour hold on a pre-paid car was just a courtesy and that the location was allowed to rent it to another customer if it wasn't picked up within two hours of the pick up time. That information would have been helpful the night before. Just a really unfortunate set of circumstances. When we tried to rent from another rental company, the rates were off the charts - $1,600 for 4 days for the last couple of vehicles left in the area. No one had cars. So this office rented to the next person for probably much more than we paid since availability was low and we had made our pre-paid reservation weeks before. We were told that we should have called the location, we did, but no one was there, so we called the 800#. Just a terrible reservation and communication system.
1.9 Horrible2021 Oct 10
Had to go offsite from airport to pick up car. Waited 20 minutes and then was given an unclean car with half a tank of gas.
10.0 Excellent2021 Sep 27
Staff at pick up and drop off were helpful, friendly and efficient.
5.9 Okay2021 Sep 21
I went to pick up my small SUV reservation. I walk in and the front desk attendant told me they only have cargo vans left. 5 minutes later, somehow they had minivans, which were supposed to be reserved for tomorrow’s reservations, but 4 of us walked in and were waiting. They started the day with 50 reservations and only had 30 cars. There was only one gentleman working but 2 people were walking around saying “we’ll be right with you” - I’m not sure their purpose. The one gentleman helping me wasn’t super helpful prior to finding a minivan. Just shrugging his shoulders about my reservation.
10.0 Excellent2021 Sep 16
The rental location was terrific. I wish that it was made clearer to me that I was not renting from a location that was shuttled to/from the airport and that I would have to hire someone to drive me there. I understand that this was my error, but it has taught me that I can’t rely on Kayak to provide that information.
1.9 Horrible2021 Aug 21
When I went to pick up the car there wasn’t a car available. Had to rent from National instead
5.9 Okay2021 Aug 19
Staff was great, cheerful. No problem with our rep. When I reserved it I had searched Albany Airport but was unknowingly given the location in downtown Albany-5 miles away. No shuttle, had to find our own ride to location. They wouldn’t let us return to the Hertz airport location either, so we had to get another ride. Very inconvenient. Car was not ready for pickup, they had to clean it and take it to gas station to fill up, then brought it back to Hertz. It was inundated with Febreez odor, so much it was hard to breathe. As it wore off it reeked of cigarettes. We had to keep febreezing it during the week. Other than the odor, the car ran fine and was bigger than what I had reserved, which was appreciated.
1.9 Horrible2021 Aug 18
Bad hours, difficult to reach and get information.
3.9 Mediocre2021 Aug 01
We booked the rental vehicle to be picked up at 5 but we got there to find out they closed at 5 so had to book a hotel and pick up the next day. It was a super pain! I feel like there was some communication lapse between the location and kayak/Priceline.
1.9 Horrible2021 Jul 26
Our flight landed in Albany at 4:05. We walk over to the Hertz counter after waiting in line for 30 minutes and the lady says your rental is not here it’s at an offsite location. I pay for an Uber and by the time we get to the other Hertz it’s closed. The attendant is still there but would not open the door. There’s a sheet of paper covering their hours with new hours and they closed now at 5pm. He said come back at 8am tomorrow. My daughter had a hockey game 2 hours away the next morning so I needed the car. I called Hertz. They said if I go back to the airport I can get a rental there but it will be another $863. I Uber back to the airport and they are overbooked by 60 cars. I ended paying $200 for an Uber to take us to our hotel in Massachusetts, never picked up the car, the supervisor at Hertz wouldn’t speak to me, and I’m out all of the money I spent on the rental plus all of the Uber fees I paid all weekend. I also had to change my flight because I had no means of getting back to Albany which cost me $400 more to fly out of Boston. I will never rent through Kayak or Hertz ever again.
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Rated #2
Budget
7.3 Good (173 reviews)
2 locations in Albany
Budget
Locations in Albany
  • 7.2
  • 7.7
  • 7.3
  • 7.3
  • 7.2
Recent reviews
7.9 Good2021 Oct 14
The desk clerk was awesome. But when I went to get a car, they initially tried to give me a car that was filthy inside snd out and smelled. It was obvious that it had not been cleaned whatsoever. You could not even tell if the car had any scratches or dings on it it was so dirty. After pressing them on the issue they finally agreed to give me something else. After that, things were fine. They should have apologized and immediately given me another vehicle. I should not have to press the issue at all.
10.0 Excellent2021 Oct 12
I was pleased with the service I had with Budget Rental. First time I had to rent at the last minute and under strange circumstances with my flight, Budget made it a very smooth transition
3.9 Mediocre2021 Oct 10
The Budget location at the mall is not for travelers flying. Open 10-4 with no key drop for after hours. Staff was nice but had no cars for reservations already made. I was lucky and got a major upgrade because nothing else was available. I was able to return the car to the airport location which was nice.
10.0 Excellent2021 Oct 06
They did hand me a car half full, gas. I did not notice until out the door so could not correct when I turned the car back in
10.0 Excellent2021 Sep 13
Even thought the car was supposed to be smoke free it was clear that someone had smoked in it and the odor was supposedly concealed with air freshener.
10.0 Excellent2021 Aug 26
every thing went well...except the tonneau is loud when closed..the wind blowing on top of the jeep tonneau makes it very loud!!!!
10.0 Excellent2021 Aug 23
Rented a Tacoma truck and it was an excellent ride.
10.0 Excellent2021 Aug 23
Excellent car and great service.
3.9 Mediocre2021 Aug 10
Budget was at Colonie Center and not at the airport. There was no shuttle and needed to get my own transportation to the rental pickup. There is a budget at the airport, however the location that showed up in the search was not at the airport so double check. It was quite a bit cheaper so could still be worth it, but you should definitely check all options.
3.9 Mediocre2021 Aug 08
It was not clear AT ALL that the car was not located at the airport but instead had to be picked up 15 minutes away. A MAJOR hassle.
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Rated #3
Alamo
9.1 Excellent (43 reviews)
1 location in Albany
Alamo
Locations in Albany
  • 9.3
  • 9
  • 9.2
  • 8.9
  • 9
Recent reviews
6.0 Good2018 May 23
Why the switchCar was well equipped with blind spot detection, especially useful driving in Boston.I had reserved a sedan but only SUVs and Mini-vans were available. When I said that I would not drive one of those types of vehicles, I was told that I would have to wait about half an hour. When I said that I would wait, within one minute a sedan was available. Interesting! This is similar to being seated at the worst table in a restaurant when there are no other people there. Is this common practice?
9.6 Excellent2018 Mar 18
Fast and easyNo issues on pick up or drop off. Albany is on site. I had to wait for attendant to show but only a couple of minutesNo signs for car rental returns at LaGuardia so you have to look up yourself.
10.0 Excellent2017 Dec 27
Price + Ease of Pick-up + Clean Car + Modern AmenitiesNothing.
10.0 Excellent2017 Dec 05
Quick and EasyFrom the time I picked up to the time I left with the car was all of 15-20 minutes. No long drawn out process.Having to supply two phone numbers at the counter. I only have one number.
10.0 Excellent2017 Dec 03
Staff was very helpful and accommodating.price was reasonable and vehicle was in good condition and fully met our needs.
9.6 Excellent2017 Aug 14
Car was clean and I enjoyed driving it.Initial prepaid reservation was for Jeep SUV for 9 days at 449.00. When I called to change reservation to 7 days I was informed new cost would be approx. 1200.00. It took 2 more calls before someone suggested I change car to mid size which would result in price increase of approx. 100.00.
10.0 Excellent2017 May 30
Great serviceThey gave me a nice car.
10.0 Excellent2017 May 22
The Hundai Sonata was a great car. Very quiet and easy to drive. Check-in and check-out was extremely fast and efficient. The ease of both at Albany airport is great.
10.0 Excellent2017 Apr 19
Fantastic service. Great vehicle.Customer Service was excellent.
10.0 Excellent2017 Mar 26
Nice peopleThe women at reception was very pleasant.
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Rated #4
Enterprise
9 Excellent (32 reviews)
3 locations in Albany
Enterprise
Locations in Albany
  • 9.2
  • 9.1
  • 8.8
  • 8.9
  • 8.8
Recent reviews
10.0 Excellent2020 Mar 12
Loved this car. Friendly staff
8.4 Excellent2017 Aug 28
The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!
7.2 Good2017 Mar 14
The car worked well. The staff were nice and made pick up and drop off easy.There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
6.8 Good2017 Mar 07
I liked the final price and the choice of car.The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.
10.0 Excellent2017 Jan 15
Excellent customer service and value for the priceReceived a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'N/A
10.0 Excellent2017 Jan 04
The staff were great. Helpful and professional.
10.0 Excellent2016 Dec 03
Friendly and helpful staff
10.0 Excellent2016 Nov 07
Cost.
9.2 Excellent2016 Oct 26
Rental Team was GreatThe Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual. A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
8.4 Excellent2016 Oct 10
Why do You keep sending surveys after I already fiMy quick pick up due to a phone I placed prior to coming.The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
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Rated #5
Dollar
7.9 Good (92 reviews)
1 location in Albany
Dollar
Locations in Albany
  • 8.2
  • 8.1
  • 7.9
  • 7.7
  • 7.7
Recent reviews
10.0 Excellent2021 Nov 16
They did not have the vehicle I ordered, so I was given an upgrade. Everything went very smoothly and I was very satisfied when my transaction with the company.
2.0 Mediocre2021 Oct 31
I broke my foot and we had to cancel our trip. The condo and airlines gave us vouchers for later travel but we did not get a voucher for our car rental and we’re disappointed about that. It is not too late! You can still give us a voucher for later travel. The airlines extended our travel to December 31st of 2022. Thanks for your attention to this situation. Vernietta Hansberger and travel companion Linda Helberg
5.9 Okay2021 Oct 06
very worn tires probably not even legal.
10.0 Excellent2021 Sep 26
After arriving 4 hours late, the fellas behind the counter at 2am were very warm and welcoming and helped ease my tension.
3.9 Mediocre2021 Sep 12
The line at airport to get the car was about 45 minutes long. The car I got was a good model. The right front tire lost 10-12 lbs of air per day and kept generating warnings on the TPMS. I had to fill the tire everyday for a week.
3.9 Mediocre2021 Sep 08
The dollar rental location that I used (airport) does not have a phone. Not a big deal unless you are confirming drop off times or lost items. Not a fan, won't be using them again.
10.0 Excellent2021 Aug 23
A little bit of a wait to pick up at Albany airport but great car
1.9 Horrible2021 Aug 15
I didn’t like anything. It would have been better if they allowed me to rent the vehicle, as planned, at time of pickup.
10.0 Excellent2021 Aug 08
Pick up was smooth and quick. The car was clean and in great working order and the drop off was fast and easy. I was very impressed with the overall experience. I will be using Dollar again from my rental car needs.
10.0 Excellent2021 Aug 07
Nice car. Great service.
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Rated #6
Avis
7.4 Good (69 reviews)
2 locations in Albany
Avis
Locations in Albany
  • 7.3
  • 7.7
  • 7.2
  • 7.5
  • 7.2
Recent reviews
8.0 Excellent2021 Nov 08
Still high prices.
6.0 Good2021 Oct 19
I meant to pick this up at the airport, but somehow, I had to pick it up at a mall. I took an Uber there, and couldn't find the place, so I walked through the mall, asked questions, and finally found it. Had to drag my luggage around with me. The car was parked quite a distance from the actual office in a sketchy parking area. The car smelled of skunk - apparently the previous driver had run one over. Also, there was a loud sound coming from the tailpipe. Usually my experiences with Avis have been great.
3.9 Mediocre2021 Oct 05
The van had illegal tires with tread, it wasn’t ready even hours after I was supposed to pick up, the tire had a leak and the jack compartment was apart and all of the back
1.9 Horrible2021 Sep 27
Arrived in Albany and went to Avis counter to get car. He flatly stated that I did not have a reservation. I asked him to look again as I had made reservation in June and had called Avis just that week to verify. He then said oh you are at the Colonie Mall. I was confused as I thought my pickup was at the airport. I asked where the shuttle was and he pointed to a phone and said I would need to call for a taxi or uber. We took a taxi (25.00) and when we got to the mall around 4:30..it was CLOSED! No courtesy call, text or email from them! Our taxi took us to a motel around the corner (85.00+) walked over the next morning at 10. Muhammad was cool, aloof and had no apologies for our trouble..adjusted our charges by 25.00..no offer to et us back at end of trip. We missed precious time with family, lost a night at our time share, spent 85+ extra for hotel, taxi 25.00 and uber 12.50.
5.9 Okay2021 Sep 25
Van had a terrible smell that was very evident at pickup and throughout rental. Cheeze It crackers were on last row seats. Directions for pickup should indicate "airport counter" on confirmation email. I stood online in garage pickup area line for 10 minutes only to be told to go into airport counter.
1.9 Horrible2021 Sep 21
The hours of your AVIS outlet were unsatisfactory and there was no reasonable way for me to return the automobile. Therefore I cancelled my rental reservation.
10.0 Excellent2021 Aug 29
I should have requested a lower model car. The electronics of the Mazda 3 too much to learn in a short time.
1.9 Horrible2021 Aug 22
Booked Albany, assured airport because that is what was requested. Found out at airport that rental was 2 blocks away and by the way they were closed after 4:00. Flight landed at 8:00. When I called to say flight was delayed agent said sorry they would be closed and there was no option. ALTHOUGH airport Avis was open until after 11:00. AND of course the cost went UP to pick up the car from where I thought it was rented.
1.9 Horrible2021 Jul 17
Avis is a mess. Our plane was late, the place closed, and they gave the car away despite 3 calls with the call center shortly after the pick up time. Another location had tons of cars but wouldn't move the reservation over or give me a new reservation. The overseas call center is a joke. They dropped my call 3 times and tried to give me a reservation in a city that didn't exist. The call center supposedly has no power to do anything and can't communicate well. I will never use Avis again.
8.0 Excellent2021 Jul 07
Very easy process.My car hadn’t been washed though the interior was cleaned.
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Rated #7
National
10 Excellent (2 reviews)
1 location in Albany
National
Locations in Albany
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Easirent
1 location in Albany
Easirent
Locations in Albany
Recent reviews
Sunnycars
1 location in Albany
Sunnycars
Locations in Albany
Recent reviews
528 travelers who rented a car in Albany gave the car agency they used an average rating of 7.7

Car rental locations in or near Albany

Good to know

Most popular car type

Intermediate

When to book a rental car in Albany

Average daily price per month
Rental car prices as pick-up date approaches

Top tips for renting a car in Albany

  • Like many cities in the U.S., Albany is best explored with a car. There simply is no better way to get around town, especially if you plan on going out and taking in the sights. For instance, if you are staying outside of downtown Albany and you want to get downtown, it is a simple 10 to 15-minute drive, but via public transportation it can easily take 30 or 40 minutes. This is especially the case at night when bus service slows down.
  • Planning on beginning your trip in Albany with a stop at the hire car counter? For travelers with flights landing at Albany International Airport, you will find the hire car offices located next to Baggage Claim and the cars themselves in the airport parking garage.
  • Albany’s downtown area is chock full of pedestrians and bikers. This is particularly the case during evenings in the summer when the weather is especially pleasant. During such times, jaywalking can become very common and traffic has to slow down as a result. This is also because Albany has a high density of attractions in the downtown area, so people often walk between them.
  • Rush hour in Albany, while not as severe as it is in New York City, can still pack a punch. The morning rush hour usually starts up at 6:00 a.m. and lasts until 9:00 a.m. The afternoon rush hour is when the real traffic builds up, though, and drivers are advised to avoid many of the major avenues and highways from 4:00 p.m. until 6:30 p.m., when traffic begins to die back down.
  • Book your rental car in Albany at least 1 week before your trip in order to get a below-average price
  • Intermediate rental cars in Albany are around 44% cheaper than other car types, on average

FAQs about renting a car in Albany