Albany car rental reviews and directory
Budget![agency]()
Best rated
7.2 Good (151 reviews)
2 locations in Albany
Budget
Locations in Albany
131 Colonie Center+1 518 459 2609
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 10:00 - 16:00 |
| Sunday | 10:00 - 16:00 |
737 Albany Shaker Road+1 518 242 4450
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
6.0 Good2020 Oct 20
Pros: carCons: staff were gone when I arrived
3.6 Mediocre2020 Sep 23
Pros: Convenience of picking up the vehicle close byCons: Vehicle could have been washed and cleaned. Vehicle had damage that I needed to report before taking the vehicle.
7.6 Good2020 Sep 13
Pros: staff in nyc was good. but they only had large suvs and trucks available. i only needed a small car. so gas was pricey and ride was a bit bumpy. also car only had a 1/2 tank of gas to start. and car had over 25,000 miles on it. but overall it was really fine. and worked out.Cons: would be better if they had the size of car available that one rented. the staff was really good at juggling but they just didn’t have cars ready. staff in albany airport was great.
9.6 Excellent2020 Sep 06
Cons: Car smelled like someone had smoked in it.
9.6 Excellent2020 Sep 05
Pros: Yes
10.0 Excellent2020 Aug 11
Pros: Staff was professional, helpful. He was alone and swamped, but kept his cool, found me a great car even though we were late getting in.Cons: Nothing; this was truly a great experience!
2.8 Mediocre2020 Jul 10
Pros: The staff was helpful but pretty impossible to find at the Albany location.Cons: The car was not what I signed up for - I had requested a smaller car and it was a huge jeep. The previous driver smoked cigarettes and the car reaked. I didn't get the sense that it was ever cleaned and it made me feel really uneasy.
10.0 Excellent2020 Apr 24
Pros: Staff at both ends did an excellent job!Cons: It went totally smooth, I can't offer any improvements because it was seamless.
7.6 Good2019 Oct 01
Pros: Staff were efficient both for pickup and dropoff. Car worked fine and we drove it over a 1000 milesCons: The car had not been cleaned and the driver's seat was stuck so it could not be adjusted. The "service recommended" light went on less than one day into the rental, we just ignored it since the car only had <15k miles...
10.0 Excellent2019 Sep 30
Pros: Yes, overall a very nice experience.
Alamo![agency]()
9.1 Excellent (43 reviews)
1 location in Albany
Alamo
Locations in Albany
737 Albany Shaker Rd+1 844 366 2649
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
6.0 Good2018 May 23
Why the switchPros: Car was well equipped with blind spot detection, especially useful driving in Boston.Cons: I had reserved a sedan but only SUVs and Mini-vans were available. When I said that I would not drive one of those types of vehicles, I was told that I would have to wait about half an hour. When I said that I would wait, within one minute a sedan was available. Interesting! This is similar to being seated at the worst table in a restaurant when there are no other people there. Is this common practice?
9.6 Excellent2018 Mar 18
Fast and easyPros: No issues on pick up or drop off. Albany is on site. I had to wait for attendant to show but only a couple of minutesCons: No signs for car rental returns at LaGuardia so you have to look up yourself.
10.0 Excellent2017 Dec 27
Pros: Price + Ease of Pick-up + Clean Car + Modern AmenitiesCons: Nothing.
10.0 Excellent2017 Dec 05
Quick and EasyPros: From the time I picked up to the time I left with the car was all of 15-20 minutes. No long drawn out process.Cons: Having to supply two phone numbers at the counter. I only have one number.
10.0 Excellent2017 Dec 03
Pros: Staff was very helpful and accommodating.price was reasonable and vehicle was in good condition and fully met our needs.
9.6 Excellent2017 Aug 14
Pros: Car was clean and I enjoyed driving it.Cons: Initial prepaid reservation was for Jeep SUV for 9 days at 449.00. When I called to change reservation to 7 days I was informed new cost would be approx. 1200.00. It took 2 more calls before someone suggested I change car to mid size which would result in price increase of approx. 100.00.
10.0 Excellent2017 May 30
Great servicePros: They gave me a nice car.
10.0 Excellent2017 May 22
Pros: The Hundai Sonata was a great car. Very quiet and easy to drive. Check-in and check-out was extremely fast and efficient. The ease of both at Albany airport is great.
10.0 Excellent2017 Apr 19
Fantastic service. Great vehicle.Pros: Customer Service was excellent.
10.0 Excellent2017 Mar 26
Nice peoplePros: The women at reception was very pleasant.
Enterprise![agency]()
9 Excellent (32 reviews)
3 locations in Albany
Enterprise
Locations in Albany
51 S. Pearl St./t.u. Center+1 518 472 1111
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | 00:00 - 00:00 |
737 Albany Shaker Rd+1 844 934 1076
| Monday | 06:00 - 23:59 00:00 - 00:00 |
| Tuesday | 06:00 - 23:59 00:00 - 00:00 |
| Wednesday | 06:00 - 23:59 00:00 - 00:00 |
| Thursday | 06:00 - 23:59 00:00 - 00:00 |
| Friday | 06:00 - 23:59 00:00 - 00:00 |
| Saturday | 06:00 - 23:59 00:00 - 00:00 |
| Sunday | 06:00 - 23:59 00:00 - 00:00 |
900 Central Ave+1 518 453 6222
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | 00:00 - 00:00 |
10.0 Excellent2020 Mar 12
Pros: Loved this car. Friendly staff
8.4 Excellent2017 Aug 28
Pros: The personalized service, along with Enterprise allowing their employees to make decisions,rather than being robots Absolutely fantastic!!!!!
7.2 Good2017 Mar 14
Pros: The car worked well. The staff were nice and made pick up and drop off easy.Cons: There were a lot of charges beyond the advertised daily price that were either disproportionately high or didn't make sense. Dropping a car off at a different location results in a $130+ fee (this is if you tell enterprise before hand. It is probably higher if you don't). It was cheaper for me to rent from Thursday to Monday than from Saturday to Monday.'
6.8 Good2017 Mar 07
Pros: I liked the final price and the choice of car.Cons: The pickup location listed on the itinerary was not the pickup location. It was the Enterprise gated lot where the inventory is kept, a mile away. The literal hike back to where I knew the Enterprise booth was at the airport (at a completely different address than was listed on my itinerary), was a complete waste of my time. I have had to take shuttles about a mile away from the airport in different locations to pickup rental cars in the past, so the initial directions taking me past the airport did not seem out of the ordinary for pickup at first. Once finally at the counter, the sales rep tried to tell me the insurance I could opt for at $9/day was $14/day. I had it right on the paper print out but he acted "surprised." I am smart enough to know that this was an attempted upsell. I am also aware that you do not even need this insurance, so I asked him to forget it all together. Then I was told that the car rate was going up because of this. Which annoys me. 1.) Because my rate was booked independent of the insurance I hadn't opted into yet, and 2.) Because this was Saturday morning. I was taking a car off his hands for the weekend that would otherwise badly affect his numbers. I almost cancelled all together because of this until miraculously I rented an upgraded car for a discounted rate (that was still an upsell for him) after explaining I know how this works. Way too much BS to go through especially when surrounded by other car rental services in the airport who are also trying to get rid of cars over the weekend. The lines at the other desks were the sole reason I rented with Enterprise.
10.0 Excellent2017 Jan 15
Excellent customer service and value for the pricePros: Received a free upgrade as my vehicle class was sold out Free pick-up to the agency Personable staff that actually treat you like a 'person' not solely a 'customer'Cons: N/A
10.0 Excellent2017 Jan 04
Pros: The staff were great. Helpful and professional.
10.0 Excellent2016 Dec 03
Pros: Friendly and helpful staff
10.0 Excellent2016 Nov 07
Pros: Cost.
9.2 Excellent2016 Oct 26
Rental Team was GreatPros: The Enterprise staff was extremely helpful, friendly and jovial. They gave me an upgrade to an SUV.Cons: The place was super busy when I arrived to pick-up the car so there was a slightly longer wait than usual. A prior renter of the car I had must have smoked in it. When the fan was on there was a faint smell of Cigarette or more likely cigar. There were two empty bottles under the seats (OJ and Gatorade)
8.4 Excellent2016 Oct 10
Why do You keep sending surveys after I already fiPros: My quick pick up due to a phone I placed prior to coming.Cons: The vehicle its self. I asked for a economy car and was offered a camera for $10 extra a day, an SUV, which I declined both to be give the Chevy bubble. Wasn't thrilled but I drive a jeep so I didn't think it'd be that bad but I do not prefer it, that is for sure!
Dollar![agency]()
8.2 Excellent (63 reviews)
1 location in Albany
Dollar
Locations in Albany
737 Albany Shaker Road+1 518 464 7601
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
5.6 Okay2020 Nov 19
Pros: Staff remained professional and friendly in poor working conditionsCons: Leave the pick up inside the airport and have someone deliver the cars to the door or have a golf cart to take the customer out to the car, it is very difficult dragging all your luggage out to a garage not knowing where your going. A handicapped person (me) will not do it again because I have bad legs and was so sore and tired when I finally got in the car I should not have been driving especially a car I’m not used to. And no there was nobody around to offer help just a sign saying go outside where our staff is working in a dark dingy shack !
10.0 Excellent2020 Oct 01
Pros: Yes
8.0 Excellent2020 Sep 29
Pros: Yes to both the questions. Staff was freindly.Cons: Car check over could have been done better. The driver's side mirror would not stay in place and I had to rely on the yellow warning lights on the mirror that a vehicle was near me at times.
8.4 Excellent2020 May 28
Pros: Dropoff went smoothlyCons: Pickup could have been better but was crowded
10.0 Excellent2020 Feb 14
Pros: Quick and easy.Cons: A little more information, instruction, location, etc.
9.6 Excellent2020 Feb 03
Pros: Easy drop off
3.6 Mediocre2019 Dec 30
Cons: The charge ended up being much higher than what we were told. Upfront pricing was what we had expected but we had to pay double what we saw. There were issues with drop off where they claimed we were given the wrong car and our account had been closed prematurely so we had to go to the main office for them to review and then they didn't clear anything up. They just made us stick around for 20 minutes while not keeping us in the loop and we never received a final receipt so it felt pretty obvious that there were overcharges being covered up. Will not be renting again.
5.2 Okay2019 Dec 26
Cons: Person working at the counter at pick up was rude and impatient. He was very irritated that I had questions about the rental and he rolled his eyes as I spoke.
7.2 Good2019 Dec 16
Pros: Staff was friendly. Drop off was easy.Cons: Oil might have been in need of a change. Power steering should be checked. Also information on where basic controls are would have been nice. It took me a while yo figure out how to pop the trunk and gas cover.
10.0 Excellent2019 Nov 06
Pros: cheap!!
Avis![agency]()
8 Excellent (46 reviews)
2 locations in Albany
Avis
Locations in Albany
131 Colonie Center+1 518 459 3179
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 10:00 - 16:00 |
| Sunday | 10:00 - 16:00 |
737 Albany Shaker Road+1 518 242 4440
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
| Sunday | 08:00 - 18:00 |
2.4 Mediocre2020 Jun 17
Pros: Staff at counter was friendlyCons: --Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.
4.4 Okay2020 May 15
Pros: PriceCons: No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OK
6.0 Good2020 Jan 29
Pros: Staff was very friendly and helpful.Cons: We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.
9.6 Excellent2019 Oct 23
Pros: staff fine at both locations I appreciate that they do not try to push me to take insuranceCons: car is far from office at pickup site and I had trouble finding the Albany office
10.0 Excellent2019 Oct 21
Pros: Yes! The guy was great, upgraded us! We were there fir a funeral and had a 14 hour drive back so it was greatly appreciated.Cons: Nothing.
5.2 Okay2019 Aug 26
Cons: The price was ridiculously expensive.
2.0 Mediocre2019 Jul 17
Cons: There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!
7.2 Good2019 Apr 23
Cons: Car could have been cleaner.
7.6 Good2019 Mar 18
Cons: The inside of the car was dirty, looked like a spilled soda all over the center console.
9.6 Excellent2018 Dec 28
Pros: Very happy with rental. Great feature to have all wheel drive in the northeast. Also had a snow brush!Cons: Would have liked a quick rundown of car’s features
Hertz![agency]()
7.9 Good (87 reviews)
3 locations in Albany
Hertz
Locations in Albany
40 Lodge St+1 518 434 6911
| Monday | 12:00 - 17:00 08:00 - 18:00 |
| Tuesday | 12:00 - 17:00 08:00 - 18:00 |
| Wednesday | 12:00 - 17:00 08:00 - 18:00 |
| Thursday | 12:00 - 17:00 08:00 - 18:00 |
| Friday | 12:00 - 17:00 08:00 - 18:00 |
737 Albany Shaker Rd.+1 518 456 1777
| Monday | 06:00 - 23:59 |
| Tuesday | 06:00 - 23:59 |
| Wednesday | 06:00 - 23:59 |
| Thursday | 06:00 - 23:59 |
| Friday | 06:00 - 23:59 |
| Saturday | 06:00 - 23:59 |
| Sunday | 06:00 - 23:59 |
818 Central Avenue+1 518 454 9701
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 13:00 |
6.0 Good2020 Nov 23
Cons: Location was closed and no one contacted me before. I had to take a $15 cab to another location to get the car with a promise of reimbursement that never materialized. A huge hassle.
6.0 Good2020 Sep 22
Pros: Newer vehicles, lots of extrasCons: Car had obviously not been cleaned or sanitized since previous person rented it. Nothing vacuumed or wiped down, garbage still in it. These things are a must, especially in today’s environment. I had to clean and sanitize it when I got it home before I would let any of my family get in it, not very happy about that...
2.0 Mediocre2020 Jul 14
Pros: You cancelled my reservation at the last minute! Thanks for wrecking my vacation plan.
2.0 Mediocre2020 Apr 06
Cons: Consider working together with travel purveyors (travelocity, kayak, expedia, et al) to more fairly compensate customers for unavoidable changes in travel plans during a pandemic. By "more fairly," I mean don't leave them SOL.
5.2 Okay2019 Oct 19
Pros: Car was okCons: Car not very clean inside and out. Pick up location not very convenient. Check in cumbersome with unexpected additional charges. Drop off very strange; it so happened car was dropped off two days earlier. Attendant said he would take care of necessary paperwork and I would receive the proper credit. I requested a receipt attendant was adamant that I did not needed he would take care of all the needs. This is the first time I dealt with rentals at Albany NY and with Hertz. Since I was pressed for time I moved on. Btw I still do not have correspondence from Hertz
2.0 Mediocre2019 Aug 25
Cons: Initial staff was rude. Unable to obtain rental since we did not have the original credit card on us that was used at the time the rental was booked. Had my credit card for the same MasterCard on me but was unable to use this even though reservation was for 9/9 and my card was charged 7/25.
4.8 Okay2019 Jul 26
Pros: The car was ok.Cons: Office was closed when we arrived. it's hidden around corner from garage w/ he cars. Lousy way-finding signage. Office closed between 11 and 12 w/o warning. Only 1 employee who must leave the office to go a block to garage with a customer to get/return a car. Nearly missed our train and were frantic
10.0 Excellent2019 Jul 11
Pros: Friendly staff easy pick up and drop offCons: Nothing
4.4 Okay2019 Jun 07
3rd Party rentalCons: The clerk working the counter was surly and seemed bothered by completing our rental. When we exited the parking garage, it said we had to pay $48. My husband ran back to the office to see why, her response was, “just push the assistance button.” When asked why she didn’t tell us about this issue, she just shrugged. The inside of the windows were so dirty that we had to stop and clean them to drive safely.
8.0 Excellent2019 May 20
Pros: Staff was friendly, drop off when closed and was easy. I rented a pickup but when I got there they said they didn't have one, however they put me in a vehicle the worked for what I wanted.
National![National]()
10 Excellent (2 reviews)
1 location in Albany
National
Locations in Albany
737 Albany Shaker Rd+1 844 366 2648
| Monday | 06:00 - 23:59 00:00 - 00:00 |
| Tuesday | 06:00 - 23:59 00:00 - 00:00 |
| Wednesday | 06:00 - 23:59 00:00 - 00:00 |
| Thursday | 06:00 - 23:59 00:00 - 00:00 |
| Friday | 06:00 - 23:59 00:00 - 00:00 |
| Saturday | 06:00 - 23:59 00:00 - 00:00 |
| Sunday | 06:00 - 23:59 00:00 - 00:00 |
Easirent![Easirent]()
1 location in Albany
Easirent
Locations in Albany
Albany County Airport
| Monday | Invalid date - 23:59 |
| Tuesday | Invalid date - 23:59 |
| Wednesday | Invalid date - 23:59 |
| Thursday | Invalid date - 23:59 |
| Friday | Invalid date - 23:59 |
| Saturday | Invalid date - 23:59 |
Recent reviews
Sunnycars![Sunnycars]()
1 location in Albany
Sunnycars
Locations in Albany
859 Albany Shaker Road
Recent reviews
430 travelers who rented a car in Albany gave the car agency they used an average rating of 7.9
Car rental locations in or near Albany
Good to know
Most popular car type | Mini |
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When to book a rental car in Albany
Average daily price per month
Rental car prices as pick-up date approaches
Top tips for renting a car in Albany
- Book your rental car in Albany at least 3 weeks before your trip in order to get a below-average price
- Mini rental cars in Albany are around 32% cheaper than other car types, on average
FAQs about renting a car in Albany
Mini (Chevrolet Spark or similar) is the most frequently booked rental car type in Albany.
Based on ratings and reviews from real users on KAYAK, the best car rental companies in Albany are Enterprise (8.9, 120 reviews), Alamo (8.8, 173 reviews), and Dollar (8.2, 69 reviews).
Take a look at our extensive car rental location map to find the best rental cars near you.
A Mini car rental in Albany costs ₪307 per day, on average.
A Intermediate car rental in Albany costs ₪450 per day, on average.