Book Avis car rentals in Albany

Cons: They did not honor the price that I reserved it for. I had to pay more

Pros: Staff at counter was friendly

Cons: --Staff at counter was unable to be reached by phone. Drove 3 1/2 hours each way (NYC --> Albany) to drop off old rental and pick up a new one, then was told at counter that I needn't have made the drive in the first place and I could've just kept the original rental. --Car smelled of cigarettes. Was told to just write down the issue on my rental agreement. --Staff at counter was unable to be reached by phone a second time (and I called over 20 times). This became an issue when I had to extend my new rental. --Toll-free customer service was completely useless when I contacted them to voice my concerns. --In a word, Avis = terrible. I've been an Enterprise customer for 12 years, and I'm kicking myself for using Avis this time.

Pros: Price

Cons: No ability to contact local agent, no store front or signage indicating pickup location, only a guy in a car with a sign. My rental was given away to someone else because I was late getting my car because I couldnt find the location, despite calling the national number they assured me everything was OK

Pros: Staff was very friendly and helpful.

Cons: We had a reservation but there wasn't a car available. We had one option. A 15 passenger van.

Cons: The price was ridiculously expensive.

Cons: There were no cars available when I arrived to the Avis counter. I was unable to rent a car despite having a reservation number. Unacceptable!