Cons: Car was not ready when I was there to pick up. This made me miss an important meeting. I had pre paid for car. I was forced to go through another rental car company. Very disappointed on the service. Expecting a full refund and voucher
Pros: low coast, easy drop off.
Pros: Easy pick-up and drop-off
Cons: Location was closed and no one contacted me before. I had to take a $15 cab to another location to get the car with a promise of reimbursement that never materialized. A huge hassle.
Pros: Newer vehicles, lots of extras
Cons: Car had obviously not been cleaned or sanitized since previous person rented it. Nothing vacuumed or wiped down, garbage still in it. These things are a must, especially in today’s environment. I had to clean and sanitize it when I got it home before I would let any of my family get in it, not very happy about that...
Pros: Brooklyn drop off was a little annoying!
Pros: You cancelled my reservation at the last minute! Thanks for wrecking my vacation plan.
Pros: My reservation was for 8pm. I arrived at the airport counter at 7.50pm. No one was there. Apparently they closed already. No care or concern. I had to figure out lodging for the night. Next morning, no apology, nothing. I was met with the coldest, rudest, don’t give a Fu%#! About the customer attitude. They looked like they hated their job.
Cons: Everything, literally.
Cons: Consider working together with travel purveyors (travelocity, kayak, expedia, et al) to more fairly compensate customers for unavoidable changes in travel plans during a pandemic. By "more fairly," I mean don't leave them SOL.
Pros: Car was ok
Cons: Car not very clean inside and out. Pick up location not very convenient. Check in cumbersome with unexpected additional charges. Drop off very strange; it so happened car was dropped off two days earlier. Attendant said he would take care of necessary paperwork and I would receive the proper credit. I requested a receipt attendant was adamant that I did not needed he would take care of all the needs. This is the first time I dealt with rentals at Albany NY and with Hertz. Since I was pressed for time I moved on. Btw I still do not have correspondence from Hertz
Pros: Yes. Good value and easy kiosk next to baggage claim.
Cons: Drop off not setup for high volume of returns. Took too much time. Garage not set up well.
Pros: Car was filthy and damaged.
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Hertz in Albany.
Hertz has 3 rental locations in Albany. Take a look at our Hertz rental location map to find the best rental cars near you.