Book Hertz car rentals in Albany

Albany, NY, United States
19 Aug — 26 Aug
Same drop-off
Albany, NY, United States
Fri 19.08
Noon
Fri 26.08
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"The "(in 5675 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Albany

Overall Rating7.3 GoodBased on 116 reviews
Cleanliness
7.6
Comfort
7.6
Overall
7.2
Pick-up/Drop-off
7.0
Value for money
7.5

Recent reviews

Traveler rating
38
11
9
10
8
Find reviews that mention:
2.0
They claim cancellation can be done within 24 hours. They don’t add the caveat that “they’re closed” when you call to cancel. There was no way to cancel on line. Beware. It’s a $50 cancel cost.Reviewed 2022 Aug 07
review fromkayak
2.0
When I went online to rent my car, I started on the Albany Intl airport (ALB) site, I picked my deal and thought I all was set. When I arrived at the ALB counter I was asked for my name. When the attendant couldn't find my rental, she asked for my confirmation number. Then I was told my car was rented from the Hertz office on Central Avenue (CA), approximately 5 miles away. I then asked if there was a shuttle over to CA, and when she said "No", I asked how I was supposed to get there, she shrugged her shoulders, and said, "I don't know, how about a cab". I luckily was able to get an Uber ride to CA. When there, I asked if I could drop it off at ALB and was told I would be charged $59 for some kind of relocation fee. First of all, there should be some kind of warning when you're sent to an alternate site for your car. Secondly, I think its BS that the car can't be dropped at another (same company) office. I was happy with the original deal but when you tack on another $40 for round trip Uber or $59 for relocation fee, it's ridiculous. I won't be using Hertz or Kayak in the future.Reviewed 2022 Jul 12
review fromkayak
8.0
pick-up and drop-off were a breeze. My only complaint is the passenger side headrest had a bunch of long gray and white hairs sticking out of it. I'm sure belonging to the people who rented the car before I did. Fortunately, I didn't have any passengers with me, so it was only an eyesore.Reviewed 2022 Jun 13
review fromkayak
2.0
I arrived at closing time and the employees weren't able to give me a car. I understand they wouldn't give me a car because they were closed, but my frustration is that they looked up my order and told me that I wasn't billed for anything. However, they charged my credit card anyway.Reviewed 2022 Apr 24
review fromkayak
1.9
We arrived to pick up our vehicle after the office closed at 5:00 Our plane landed at 5:30. We called the 800# (no one was at the actual location when we went by) and customer service told us, no problem, your car is prepaid - they will hold it for 24 hours. We stayed overnight locally, and we arrived at the location right at 8:00 when the office opened and they had already rented our car to someone else and we were told they had no more cars available. The office told us they only had an obligation to hold the car for 2 hours. Called customer service back and was told the 24 hour hold on a pre-paid car was just a courtesy and that the location was allowed to rent it to another customer if it wasn't picked up within two hours of the pick up time. That information would have been helpful the night before. Just a really unfortunate set of circumstances. When we tried to rent from another rental company, the rates were off the charts - $1,600 for 4 days for the last couple of vehicles left in the area. No one had cars. So this office rented to the next person for probably much more than we paid since availability was low and we had made our pre-paid reservation weeks before. We were told that we should have called the location, we did, but no one was there, so we called the 800#. Just a terrible reservation and communication system.Reviewed 2021 Oct 12
review fromkayak
1.9
Had to go offsite from airport to pick up car. Waited 20 minutes and then was given an unclean car with half a tank of gas.Reviewed 2021 Oct 10
review fromkayak
10.0
Staff at pick up and drop off were helpful, friendly and efficient.Reviewed 2021 Sep 27
review fromkayak
5.9
I went to pick up my small SUV reservation. I walk in and the front desk attendant told me they only have cargo vans left. 5 minutes later, somehow they had minivans, which were supposed to be reserved for tomorrow’s reservations, but 4 of us walked in and were waiting. They started the day with 50 reservations and only had 30 cars. There was only one gentleman working but 2 people were walking around saying “we’ll be right with you” - I’m not sure their purpose. The one gentleman helping me wasn’t super helpful prior to finding a minivan. Just shrugging his shoulders about my reservation.Reviewed 2021 Sep 21
review fromkayak
10.0
The rental location was terrific. I wish that it was made clearer to me that I was not renting from a location that was shuttled to/from the airport and that I would have to hire someone to drive me there. I understand that this was my error, but it has taught me that I can’t rely on Kayak to provide that information.Reviewed 2021 Sep 16
review fromkayak
1.9
When I went to pick up the car there wasn’t a car available. Had to rent from National insteadReviewed 2021 Aug 21
review fromkayak
5.9
Staff was great, cheerful. No problem with our rep. When I reserved it I had searched Albany Airport but was unknowingly given the location in downtown Albany-5 miles away. No shuttle, had to find our own ride to location. They wouldn’t let us return to the Hertz airport location either, so we had to get another ride. Very inconvenient. Car was not ready for pickup, they had to clean it and take it to gas station to fill up, then brought it back to Hertz. It was inundated with Febreez odor, so much it was hard to breathe. As it wore off it reeked of cigarettes. We had to keep febreezing it during the week. Other than the odor, the car ran fine and was bigger than what I had reserved, which was appreciated.Reviewed 2021 Aug 19
review fromkayak
1.9
Bad hours, difficult to reach and get information.Reviewed 2021 Aug 18
review fromkayak

Where can I find Hertz car rentals in Albany?

40 Lodge St, Hertz car rentals

Address

40 Lodge St

Hours

Tuesday08:00 - 11:0012:00 - 17:00
Wednesday08:00 - 11:0012:00 - 17:00
Friday08:00 - 11:0012:00 - 17:00
Monday12:00 - 17:0008:00 - 11:00
Thursday08:00 - 11:0012:00 - 17:00

Phone

+1 518 434 6911

Address

737 Albany Shaker Rd.

Hours

Tuesday05:30 - 23:59
Wednesday05:30 - 23:59
Friday05:30 - 23:59
Saturday05:30 - 23:59
Monday05:30 - 23:59
Thursday05:30 - 23:59
Sunday05:30 - 23:59

Phone

+1 518 456 1777

Address

818 Central Avenue

Hours

Tuesday08:00 - 11:00
Wednesday08:00 - 11:00
Friday08:00 - 11:00
Saturday09:00 - 12:00
Monday08:00 - 11:00
Thursday08:00 - 11:00

Phone

+1 518 454 9701

Good to know

Most popular location

737 Albany Shaker Rd.

Most popular car type

Full-size

Top tips for renting a car from Hertz in Albany

  • Full-size rental cars from Hertz in Albany are around 51% cheaper than other car types, on average

FAQs about renting a car from Hertz in Albany