Book Budget car rentals in Albany

Reviews for Budget in Albany

Recent reviews

Traveler rating

Excellent

56

Good

21

Okay

17

Mediocre

26

Poor

0

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car was cleannext day

get the carcar smelled

car availablecustomer service

returned the carcredit card

friendly staffnever rent

pick up and dropcar was dirty

2.0

The car was great, customer service was terrible and web site was out of date. I called the local number to reserve a shuttle as per the web site, but was transferred to call center. Three calls and three hours later I had been given false info, transferred, and hung up on. There is no shuttle and no local number. P/U location was a mall, but there were no signs for Budget. Wandered for thirty minutes before discovering that the office was inside the Avis office.Reviewed 2022 Aug 02

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10.0

Easy check in. Easy pick up. Easy return. All time efficient as well.Reviewed 2022 Jul 31

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6.0

Wheels were unbalanced and car wobbled.Reviewed 2022 Jul 24

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2.0

Pick up took over 2 hours.. completely unacceptable and I will probably not use budget in the future for my rental car needs.Reviewed 2022 Jul 19

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10.0

Staff was wonderful, car was perfect and great price.Reviewed 2022 Jun 24

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10.0

It was an excellent car rental experienceReviewed 2022 Jun 24

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2.0

This place sucks - waited over 3 hours, they didn't record the milage in and fuel out correctly (I have photos to prove it). The manager was dismissive and rude and the place is dirty (small pieces of trash littered in front of the counter area). This was the worst travel experience I've ever had and I will never book dollar again. Key take away: Take photos of everything (I mean everything) - milage, fuel, vehicle condition and the line that you have to wait in to get your rental cause otherwise dollar will question the validity of your claims.Reviewed 2022 Mar 15

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4.0

Poor pickup experienceReviewed 2022 Mar 14

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10.0

The car was exactly what we ordered, including 4WD. Both pick up and return were a breeze!Reviewed 2022 Feb 20

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2.0

Horrible, the vehicle that I reserved wasn't available therefore they gave a useless Mitsubishi/lower class that I paid for. I feel that they cheated on me. I deserved some type of compensation, definitely. Feel free to reach out for more information Thanks H Joseph (518)596-5293Reviewed 2022 Feb 11

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10.0

professional and friendlyReviewed 2022 Jan 21

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2.0

At first everything was good. Interacted with a nice rep who ended up upgrading us because our minivan was not ready. When we left and went to pickup our passengers we realized they had only given us a 5 passenger vehicle even though they said it would fit 7. We had to drive 30min back to Albany Airport. This is where it went downhill. Next rep was exceptionally rude and said “I can’t do anything for you go to returns” I walked to returns and they were confused why I was their… Apparently First rep did in fact have to do something for us. Which was write up a new contract for a new vehicle. Ended up standing there in the outside parking lot in 25degree weather for 1 hour until they just decided to give us a Ford Expedition.Reviewed 2022 Jan 10

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More

• 5.0 /10Avis Car Rentals at Albany
• 6.7 /10Dollar Car Rentals at Albany
• 4.5 /10Hertz Car Rentals at Albany

• What is the most popular rental car from Budget in Albany?

  Mini (Dodge Grand Caravan or similar) is the most frequently booked rental car type from Budget in Albany.

• How many car rental locations does Budget have in Albany?

  Budget has 2 rental locations in Albany. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Albany Intl airport (ALB)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Albany Intl airport (ALB)?

  Yes