2.0 Mediocre2022 May 08
Poor customer service , the car broke down I had to call them maybe 40 times on all the phone numbers they provided but no answer. I had my kids with me in a very cold place with no heat in the car it was by far the worst experience ever. Finally I had to call budget they answered within 20 seconds or less and I begged the guy to go to Avis and have them call me or at least pick up the phone . And they did. It took them 15 hours to bring the car to me. I’ll never ever use this company again.
10.0 Excellent2021 Dec 01
Process of taking the car when I arrived to the airport was very quick. The process of returning the car was also as quick and seamless. Prices was as booked online and employees are professional and supportive
1.9 Horrible2021 Jul 25
We had a flat tire and despite calling Avis more than a dozen times, we were unable to get through to talk to anyone. We had to eliminate long distance trips as a result. Horrible experience.
1.9 Horrible2021 Jul 25
They didn't have a car. And they didn't gave me my reserved car. Due to this inconvenience, I had to rent a car from another company in the airport for double the price of Avis and triple the normal price of the same car from somewhere else. This was the worst experience ever. And Avis should bare the consequences.
1.9 Horrible2021 Jul 23
No car was available, no one answered any calls prior to pickup time. Waste of time!
2.4 Mediocre2018 Aug 11
Poor experienceCar was tiny and dirty. For the price we paid it was not good. Inside and outside the car was dirty. The radio didn't work and neither did the high beams. We were stopped by the police who told us that the car's license had expired. Very expensive for a terrible car
9.6 Excellent2016 Sep 19
New carBit of a wait at the counter and no GPS available. T-Mobile users beware; Jordan is not on the international plan. Data could cost thousands of $$
2.8 Mediocre2016 Sep 19
Bad Rental experienceNothing !!!When I first arrived to their airport office, they told me that they haven't received my booking and that they are in short of cars and they don't have any cars to provide , I kept arguing showing they the confirmation email received from kayak , but they kept saying they haven't received any. after long discussion , it turned out to me that someone in their head office didnt copy the booking request from the portal to their system and therefore they don't see my booking info. eventually they gave me an old car with many body scratch and they told me that is the only care they can provide , take it or leave it ! it took me over 60 minutes to receive a bad car !
2.8 Mediocre2016 Sep 15
reservation was ready. pick and drop off was smooth with no problems.Car was not in good condition. It was not safe to drive. the right door doesn't close and it is a threat to the personal safty of the front passenger seat. Avis should look at better maintaining their cars, and not to allow unsafe vehicles to be rented to customers.
2.0 Mediocre2016 Jul 13
The car stopped several times unclean worse Avis INothing Avis in Amman is not Avis in other placesUnclean store, Unclean Cars, Broken cars, Very bad customer service