Car rental at Amman Queen Alia Intl Airport

Bad Rental experience

Pros: Nothing !!!

Cons: When I first arrived to their airport office, they told me that they haven't received my booking and that they are in short of cars and they don't have any cars to provide , I kept arguing showing they the confirmation email received from kayak , but they kept saying they haven't received any. after long discussion , it turned out to me that someone in their head office didnt copy the booking request from the portal to their system and therefore they don't see my booking info. eventually they gave me an old car with many body scratch and they told me that is the only care they can provide , take it or leave it ! it took me over 60 minutes to receive a bad car !

Pros: reservation was ready. pick and drop off was smooth with no problems.

Cons: Car was not in good condition. It was not safe to drive. the right door doesn't close and it is a threat to the personal safty of the front passenger seat. Avis should look at better maintaining their cars, and not to allow unsafe vehicles to be rented to customers.

The car stopped several times unclean worse Avis I

Pros: Nothing Avis in Amman is not Avis in other places

Cons: Unclean store, Unclean Cars, Broken cars, Very bad customer service