6.0 Good2021 Nov 12
I reserved a mid-sized SUV for $399, but when I arrived they didn’t have anything that size. Instead of upgrading me for the same price they told me that I had reserved a vehicle without AWD and that to rent that vehicle it would be $579. I think this is poor practice and that I was taken advantage of.
2.0 Mediocre2021 Oct 26
I reserved a full size truck. When I arrived at the counter all they had to offer me was a small truck or a minivan and told me they send all their trucks south for the winter. Then why was I allowed to reserve one?? I paid for insurance too on this rental but since thrifty false advertises I went next door to Avis. P.s. I paid for insurance on the thrifty rental through your site. I was charged for it even though I never rented that vehicle.
3.9 Mediocre2021 Oct 10
Pickup wasn’t easy. Probably more due to Anchorage set up than Thrifty. Drop off tried to charge me $60-something for 1/8 of a tank. I just filled up the tank at the gas station 25 feet away. Thankfully I had printed a receipt. How many people do they do this to? Will not rent from Thrifty again for this reason.
10.0 Excellent2021 Sep 11
Great vehicle for the price!!
3.9 Mediocre2021 Aug 26
The location left me on hold for over 1.5 hours and I finally gave up. The car was very dirty inside. The windshield wipers were so worn out it was easier to see through the windshield without using them. The good news is that the check out and check in were quick and easy at ANC airport.
10.0 Excellent2021 Aug 23
Cost of rental was super high but we were in Alaska and there was a shortage of vehicles so we were glad to at least get a rental. Our vehicle was new and clean and awesome. And pickup/drop off was very convenient. So great experience overall
7.9 Good2021 Aug 16
I had called about check in time for rental car because my print out said 12n for pickup which was an error, since plane got in at 7p. I was told by the representative that wasn’t a problem, that the reservation would be held till 12m. When I got to the counter, I was told that the reservation was cancelled after 4hrs past time (12n), the exact thing I had called about. I did get a car, but at a higher rate. I am not pleased with this outcome.
3.9 Mediocre2021 Jul 26
The truck was amazing, perfectly clean TRD Tacoma, badass truck. However, the $350 I had to hand over for a one day rental was absolutely outrageous
10.0 Excellent2021 Jul 18
Everything was fantastic! Great car - drove beautifully!
4.0 Okay2021 Jul 02
Staff was fine, Pickup and drop-off were easy.It was incredibly expensive at $300/day. We had no choice of vehicles and they gave us a large Toyota minivan when we would have preferred a small SUV. We dropped it off 5 hrs earler than we had planned to avoid another full days charge, which caused us to skip doing some of the things we wanted to do. It also necessitated a very long wait in the ticketing area of the airport before we could drop off our bags.