Pros: The staff at rental counter and the return lot were friendly and very helpful. The rate was unbelievably low.
Pros: That another employee stepped in after a long wait
Cons: That the number system would have worked. It was my turn but a customer who had taken a number after me stepped in front because he said he was a long time customer. After a long overseas trip and a long wait in line this is not what I expected from Avis.
Pros: Good car Citroën C4 Picasso, roomy and a good drive.
Cons: Picking up the car took much too long.
Good, but got a parking ticket due to faulty p-dial in car
Cons: Denmark uses extensively parking-dials, and all cars must have one mounted - this one was faulty and cost me a p-ticket!!!
Expensive and not serious staff
Cons: Waited for almost 3hours at the car rental. At some point they almost rented me a basic car for 300 euros
One would expect more in Copenhagen
Cons: The drop off of car rentals is less than third world. Out in elements. Rain or shine.and lots of rain in Denmark. They just changed a few months ago from not so good system to incredibly stupid and consumer unfriendly. Having lived in Denmark and being married t a Dane, I am stunned by the stupidity of the current drop off, both for those returning cars and those poor souls who work there all day. Dumb. Dumb. Dumb.
Cons: The new carrental facility at cPH airport has been moved further away from the terminals and can only be reached by the circulating airport bus which seems to be vey irregular. I almost missed my rental a Sunday evening because the bus was not coming.
Service above and beyond
Pros: We were late getting back to return the car because we encountered an accident and lengthy backup. The Avis return agent drove us in our rental car as close to the departure terminal as he could. As a result we made our flight. The car itself was also just what we wanted. A Volkswagen Polo the returned 4.8 liters/100 kilometers for our three week vacation. Thank you Avis and Copenhagen David!!
Pros: Fast service
Excellent car for traveling around Europe
Pros: I liked the gas mileage; the comfort from the driver's seat and the passenger seat
Cons: The overall size was somewhat of an issue. The car was advertised as a mini-van, yet was really not much bigger than a Prius or a mid-size hatchback. The advertisement also said that it would hold 7 passengers and 3-4 bags, but that was nearly impossible. Luckily we only had five passengers, otherwise our luggage would not have fit the car.
Pros: The person at the desk who helped me in Copenhagen was simply fantastic
The cars offered were exceptionally nice, modern, and frankly-- luxurious.
Everything was as expected on the rental with no surprises or extra unexpected charges
Pros: Gas mileage, size of car, power.
Cons: Damage to windshield, more damage than usual to the exterior of the car (they did note this when I picked it up), no windshield wiper fluid, the electronics set to Spanish, uncomfortable seating in front seats. Drop off was a joke: I had to hand over the key to a guy in an Avis minibus, in the parking lot. I was worried I was handing it over to a thief. No receipt or anything either.
Compact (Ford Focus or similar) is the most frequently booked rental car type from Avis in Copenhagen.
Avis has 2 rental locations in Copenhagen. Take a look at our Avis rental location map to find the best rental cars near you.