Guest reviews
Overall rating
8.0
Excellent
Based on 36 reviews
Cleanliness
8.7
Comfort
8.2
Pick-up/Drop-off
7.5
Value for money
7.7
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Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveler rating
11
2
2
2
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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6.0
Cons: Hi, I was charged much more than I should have. What should I do? Who do I have to mail? Thank you in advance
review from
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4.4
overcharged for toll tag
Pros: base price of car
Cons: was charged 750DKK for a toll tag to go over bridge to Sweden and back, friends later told me it should cost 250 return, so was blatantly overcharged $500. i questioned the cost as i thought it high but was given no info and told that was the charges.
review from
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7.2
Easy
Pros: New car, clean, quick
Cons: Manu unexpectes costs
review from
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10.0
Pros: Great vehicle for hauling building materials. Loved having the fuel station right at the site. Locations was easy to find and get to. Friendly personnel.
Cons: Nothing.
review from
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2.0
Shop was closed
Cons: No one was there on the time I was supposed to pick up the car
review from
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9.2
Pros: the car was in a higher class of the order the staff was nice and helpful
Cons: I ordered the car for 9 am, got it only at 10 am I needed to pay for the parking at drop off
review from
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10.0
Great car
Pros: quick check in and out. Friendly staff.
Cons: zilch
review from
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9.6
Pros: Condition of vehicles! I took two cars and both were brand new! Great!
review from
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8.4
Pros: Clean car in good condition (Open Adam with less than 6000km). No problem encountered during our week (driven for over1500km)
Cons: Waited 1h at pickup
review from
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4.0
Pros: The car, insurance policy
Cons: The woman at the shop was unfriendly and she did not give us all the necessary information.
review from
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2.0
Kayak service very very poor
Pros: Nothing.
Cons: I booked a car using KAYAK website, providing all required information, including where I live. When I went to pick up the car, I discovered that different conditions are applied if you reside in the same country where you are renting the car. E.g.: 100 km/day instead of unlimited, higher price than agreed, etc. Ok, It was written in the terms and condition (a very long document....). But kayak site, AFTER collecting my data (including where I live), showed me a specific price and specific condition, different from the real ones. Kayak took my money but didn't provide me the service !!!!
review from
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9.6
Amazingly upgrade!
Pros: We got an unepxpected upgrade which made the whole rental amazing! Pick up was a breeze and the staff were very nice.
Cons: Dropping off after hours was a bit confusing, but I was thankful they offered a key drop, considering their office closed at 2pm.
review from
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- Economy rental cars from Budget in Copenhagen are around 52% cheaper than other car types, on average