Guest reviews
Overall rating
2.5
Mediocre
Based on 13 reviews
Cleanliness
2.7
Comfort
2.9
Pick-up/Drop-off
2.3
Value for money
2.4
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Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveler rating
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9
Find reviews that mention:
customer service
car was clean
pick up the car
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car available
great car
easy drop
friendly staff
great service
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great experience
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3.6
Pros: There is no Avis booth in Delhi airport and there is no proper contact information provided. I spent one and half hour to get the car to pick us from airport.
Cons: Proper information if we book a self driving car.
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2.0
Pros: Avis did not honour the confirmed booking.
Cons: Avis did not honour the confirmed booking.
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2.0
Pros: Avis did not honour the confirmed booking.
Cons: Avis did not honour the confirmed booking.
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2.0
Pros: I want honesty. AVIS advertise that their location is in terminal but it's not. A man shows up after 2 hrs based on a call u make after you land to take you to an office 20 mins away and makes you pay for the car he came in to pick you up. AVIS in Delhi airport is a SCAM
Cons: Start with being honest about what you are doing and then we can discuss methods of improvement
review from
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2.0
Pros: Avis did not provide the car. The confirmed booking was not honoured. Customer Service was a disaster.
Cons: Confirmed bookings should be honoured. Customer Service should be helpful.
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2.0
Pros: Could not get the car at all. No one answered my calls and. i lost my time as i have to book another vehicle at d last moment.
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2.0
Horrible experience
Cons: Arrived in Delhi and my rental car was nowhere to be found. Have rented with Avis many times before and never experienced this type of complete lack of customer service.
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2.0
Cons: There is not AVIS on airport
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6.8
Hidden details
Pros: The car was nice and clean when we picked it up.
Cons: When you rent the car, the confirmation says that you pick it up at the airport terminal. There is no desk for their rentals, so we had to call and wait 30 mins for someone to pick us up from the airport, then take us 20 mins back to their office to sign paperwork. Then when we had to drop the car, the person that was supposed to meet us at the airport was late.
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2.0
Pros: NOTHING
Cons: The car never came. Nobody was present at the pick-up. After calling up the company myself over six hours, they offered a downgrade which also never showed up
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2.0
THERE ISNT ANY AVIS AT DELHI AIRPORT. I FEEL LIKE I HAVE BEEN ROBBED.
Cons: THERE ISNT ANY AVIS COUNTER AT DELHI AIRPORT. I FEEL LIKE I HAVE BEEN MADE A FOOL OF AND ROBBED. I HAD TO FIND ANOTHER CAR AFTER SEARCHING FOR 1 HOUR.
review from
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3.2
Pros: Car was Clean.
Cons: Took very long to pick us up from the airport. Kept waiting very long during check out very rude customer service Bad driver charged extra for driver
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