Pros:The pick up was quick and easy. I was on the road in about 20 minutes.
Cons:The shuttle took a few minutes to pick us up at the airport, but we didn't wait too long.
Cons:Arrogant manager over books and then just casually tells you he has no cars and you’re 10 on the waiting list... enjoy your vacation!
Cons:There was not a car available at the airport. So the call center representative said there was a car available in the city I was in. I did not think you had a office there. So, I asked him if he was sure twice. He said yes. I walked to the street he gave me. There was not a office. I checked the reservation. The office was 15 miles away in another city. i took a taxi. It was closed. I called your call center They were rude and did not understand why i was upset.
Pros:Quick plane to car turn around.
Cons:Had rented an intermediate level car for fuel efficiency for the long one way drive. After waiting 30+ minutes for the rental shuttle to come to airport, we were taken to a dirty building that was chaotic. They didn’t have enough rentals so it was either take the inefficient SUV or wait even longer for another return. The SUV was dirty as well. The return location at Trenton airport lacks signs on the road telling you which lot to drop it off in as well as the prerecorded message when you call the location doesn’t help.
Cons:car not clean. total of rental was over $200.00 not told of drop off charge when booked
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Cons:perfect great customer service i will always use this company from now on
Pros:Picked us up and returned us to the cruise ship dock.
Pros:Agent was very friendly and drop off went great.
Cons:The gas tank could have been filled rather than half empty and the license tans could have been legal. They expired two months back and I worried about being stopped the whole time for expired plates.
Pros:Vehicle was fine until it rained. Tires were bald and it was a danger on the road
Cons:Replace the tires before someone is seriously hurt
Cons:Lack of flexibility at pick up.
Cons:They wouldn’t let me have the car bc my card I’d prepaid in full with was a MasterCard debit card (instead of a credit card), & also bc my return flight location didn’t match the location I was dropping off the rental car. The man a the counter said he couldn’t refund me, but gave me a 1-800 number to call instead. I spent about an hour on the phone during my vacation trying to get refunded. One time I was on hold for 20 minutes and the lady accidentally disconnected our phone call, so I had to call & go through the entire process again.A rental car company two counters over was more than happy to rent to me with my debit card & return flight that didn’t match the car drop off, with a price considerably less than Avis’s. I will never rent from Avis again.
Pros:Simple drop-off. Took less than 5 minutes. Drop-off was at airport.
Pros:The agent recognized the hatchback we had been assigned would be a tight squeeze with our car seat and luggage. she gave us complentary upgrade and sent us happily on our way!
Cons:I did not like the previous passenger
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