8.8 Very good
Pros:PICKUP AND DROPOFF WERE EASY
Cons:EAR PHONES FOR DVD SCREEN WERE BROKEN
Pros:You never had a car for me in WV and I had to pay a third party to come get me!
Cons:Having a car at the airport - this was a disaster
Pros:The counter agents in Beckley were very courteous and efficient; aswas the agent who recd car at BWI, and counter agent who checked me out.