Car rental at Roanoke Airport

Car rental at Roanoke Airport

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Roanoke, VA, United States - Roanoke
25 May — 1 Jun
Same drop-off
Roanoke, VA, United States - Roanoke
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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Roanoke Airport car rental reviews and directory

Rated #1
Enterprise
Best rated
8.8 Excellent (50 reviews)
1 location in Roanoke Airport
Enterprise
Locations in Roanoke Airport
  • 8.9
  • 9.2
  • 8.9
  • 9.1
  • 8.3
Recent reviews
6.0 Good2022 Apr 04
Was forced to pick up and drop off at a non-preferred location. Unable to call/speak with anyone at preferred location. Was given incorrect information. Agent at drop off was great but too many other issues to warrant a better rating.
10.0 Excellent2021 Oct 27
Same person helped us for check-in and drop off. She was great. Helped us find the right car that would work for us and was very nice.
5.9 Okay2021 Sep 12
Deposit was not mentioned anywhere. Not thrilled about the accident policy. Drop off address was not correct.
10.0 Excellent2021 Jun 02
Airport staff was wonderful it was quick easy in and easy out for pickup and drop off. The vehicle itself had all the creature comforts including phone accessibility which helped with the long ride Bluetooth features for the phone etc.The only thing that could have been better was something a little closer to home but even the 25 minute ride to get the vehicle wasn't terrible.
10.0 Excellent2021 Mar 23
renting the car - agent was very helpful and friendly, easy return of keys, very clean car and comfortablenothing
2.0 Mediocre2020 Dec 30
Staff was friendly.The vehicle was filthy inside. There were crumbs everywhere in the back seats. The non smoking car was definitely smoked in a reeked of cigarettes. The navigation screen was busted. On top of all that, one of the tires had a significant leak and I had to put air in it several times. Very bad experience.
10.0 Excellent2020 Dec 18
Staff in ROA very friendly, no one met me in MYR - little unsettling to return car with a representative checking me out.
10.0 Excellent2020 Oct 29
Easy in and easy out.Nothing
10.0 Excellent2020 Aug 12
I really have no suggestions. My experience was so good there is nothing that Enterprise could have done to improve. Thank you!
10.0 Excellent2020 Aug 10
Pick up and drop off were quick. Staff was very friendly. Super easy transaction
Rated #2
Hertz
7.9 Good (49 reviews)
1 location in Roanoke Airport
Hertz
Locations in Roanoke Airport
  • 8
  • 7.9
  • 7.8
  • 8
  • 7.6
Recent reviews
10.0 Excellent2020 Mar 21
Quick pickup and dropoff
10.0 Excellent2019 Sep 30
The price was good for the value.
10.0 Excellent2019 Jul 21
The servicies , and customer servicesVery nice services
5.2 Okay2019 Jul 12
It’s not the car was dirty but it smelled like smoke and that was gross. We notified the rental car company but they didn’t really do or make up for it. That was disappointing
10.0 Excellent2019 Mar 17
Very easy to pick up and drop off.
8.0 Excellent2019 Jan 18
goodgood
8.0 Excellent2018 Dec 03
people waiting and one person at counter
8.8 Excellent2018 Sep 24
Didn't know drop off procedure, so I was delayed dropping off car. They should gave informed me at pick up.
10.0 Excellent2018 Jul 16
Very friendly!
10.0 Excellent2018 Jul 02
Easy processFast pick up and drop off.Seatbelt in original vehicle didn't work. Had to return it. Wasted time.
Rated #3
Budget
8.8 Excellent (22 reviews)
1 location in Roanoke Airport
Budget
Locations in Roanoke Airport
  • 8.7
  • 8.6
  • 8.9
  • 9
  • 8.1
Recent reviews
10.0 Excellent2021 Nov 08
Paying nearly twice as much for rental cars as I have in the past. And don't get me started on gas prices. So not laying this on Budget. Businesses having to increase prices to survive due to rising costs, b/c the pandemic did its best to destroy our economy. Elections have consequences. Bad government far worse than the pandemic itself.
10.0 Excellent2021 Oct 31
Customer service reps at the counter were excellent. Car interior was stained pretty badly in back seat. Made me wonder if it had ever been cleaned.
8.0 Excellent2021 Apr 12
The staff was helpful, and pickup and drop off were easyThe car reeked of cigarettes. It was quite overpowering and I could smell it on my jacket after getting out of the car. As a family of non smokers, traveling with a young child, it was kind of gross and embarrassing.
10.0 Excellent2020 Jul 09
Helpful staff and awesome carAllow debit cards for rentals!
8.8 Excellent2020 May 27
Staff very helpful
10.0 Excellent2018 Apr 24
Great dealFord Taurus was exceptionalTook three attempts to get the bill correct but finally got it right
4.4 Okay2018 Feb 23
The employee was kind and let me check-in early, the process overall was quick and efficient. No hard sell on extra services. Check-out was similarly efficient, same employee, he was kind and took care of the check-out even though I forgot my paperwork.The car was unclean and had a strong cigarette odor(I'm a non smoker). I took photos for my own sake, and would have asked for a second car if I wasn't late for an appointment. The odor stuck to my clothes and I smelled like cigarettes every time I got out of the rental.
8.8 Excellent2017 Feb 23
Toaster car makes more than toast!I admit to being a little prejudiced towards the Kia Soul because of their ads featuring hamsters driving toasters, but I was pleased with its performance. Plenty of room, good visibility, and pep. Was a little rough ride over bumps and kinda awkward getting out of the car, but overall was acceptable. I would still never own one, but I'd be fine renting that model again. Budget made the rental process seamless.Ride was a little rough. Hard to get out of.
10.0 Excellent2015 Oct 16
Great car
Rated #4
Alamo
8.7 Excellent (20 reviews)
1 location in Roanoke Airport
Alamo
Locations in Roanoke Airport
  • 8.9
  • 9
  • 8.8
  • 8.7
  • 8.5
Recent reviews
10.0 Excellent2021 Apr 15
yesThe price could have been less expensive
9.6 Excellent2020 Oct 28
they were able to upgrade me without extra costCut down on the age fee please.
9.6 Excellent2020 Sep 20
On BOTH ends, at EWR and ROA...I'm not sure how fair the dropoff fee was!
2.0 Mediocre2020 Aug 11
I got to the airport and they did not have any vehicles to give me. I ended up having to go to another company to rent a car.
10.0 Excellent2020 Aug 04
Very easy pickup/dropoff. Representative was very pleasant and thorough.
2.0 Mediocre2019 May 20
I reserved a premium SUV 1 week in advance. I called 2 days prior to pickup to make sure the car was there. The local merchant did not answer the phone, so I called the 1800 number to assure my vehicle was there. The vehicle I reserved was not there when I went to pick up and I was offered a minivan
10.0 Excellent2019 May 02
directions to where the car was parked in the lot on pick up
10.0 Excellent2018 Jan 02
It was a quick & easy process, both ways. Also the price was great!Nothing to dislike
10.0 Excellent2016 Sep 05
As advertised......Low cost for weekend rental.
Rated #5
Avis
8 Excellent (29 reviews)
1 location in Roanoke Airport
Avis
Locations in Roanoke Airport
  • 8
  • 8
  • 8
  • 8.4
  • 8
Recent reviews
8.0 Excellent2019 Jul 27
Staff was friendly and helpful. Only issue was the address I was given to drop off the vehicle in Tucker, Ga, was not the location. My GPS took be to a totally different building. Needed to make a call to find where I was to go. Return desk acknowledged it has been an issue.Only car I have rented over the last couple of years that did not have active XSM radio or navigation.
9.6 Excellent2018 Aug 31
Great car, friendly serviceAgency staff friendly and helpful.
10.0 Excellent2018 May 21
Car was clean and full of gas. Staff was very friendly,Would love to have a rental car with navigation features, especially since most people renting are traveling in an unfamiliar place.
10.0 Excellent2018 May 10
So SmoothCustomer service was excellent.
6.0 Good2018 Apr 08
Easy pickupCat was a little tired and bare bones. Stained seats
4.0 Okay2017 Dec 30
Avis the Place that you think as good as Enterprise, but NOPE!Ease of coming and going.Class of Car, Cleanliness of Car, comfort of the car, and NO other options on the lot for a normal rate! I will skip Avis next time because of their customer service!
10.0 Excellent2017 Aug 23
Best experienceNewest car and was ready when I arrived. Friendly and helpful staff.
2.0 Mediocre2017 Aug 20
OverchargedComfortable carI got charged double bc I didn't have my insurance card. I've never had to do that before. The agent was rude and condescending
4.8 Okay2017 Jul 05
Once more, Avis rents smelly, dirty cars from Roanoke, VAThe price was good for a dropped vehicle.Once again, Avis doesn't really clean the cars much in Roanoke; it wasn't as large a car as I had rented (I rented a full size and received a Nissan Sentra) and the car was so beat up on the outside that I was concerned that I might be charged for it. Fortunately, the Avis at Dulles Airport has the same sort of attitude of mediocrity in service, so they don't seem to care that they are renting dirty, worn out cars.
10.0 Excellent2017 May 17
It was super easy and affordable and friendly customer service..
Rated #6
Dollar
7.7 Good (17 reviews)
1 location in Roanoke Airport
Dollar
Locations in Roanoke Airport
  • 7.7
  • 8.1
  • 7.5
  • 7.7
  • 7.6
Recent reviews
8.0 Excellent2020 Jul 22
Clean and well equipped car. The agent was nice and professionalAgent not masked. Not informed when reserving that there would be an additional $200 deposit placed on my credit card. When at the counter I was told that it would be released upon return of car. I don’t know if it has been returned yet, but I was on a trip for an interview during the pandemic and placing an additional $200 would have made my rental decision clear Togo with a different company.
5.2 Okay2018 Apr 02
I tried extending my rental and was charged an exorbitant amount of money to do so.
6.8 Good2017 Oct 23
Great price for a 3 day weekend rental but couldn't get over how dirtyGreat price for a full size car and super quick easy pickup at the airport.Even though the price was great for a Hyundai Sonata we just couldn't get over how dirty, old, well used the car was. The car had close to 40,000 miles and looked it. Large deep scratch down the drivers side but the worst part was the filthy upholestry and windows. We had to stop 2 different times to clean all of the interior windows because you just couldn't see through the haze. The towels were black, literally black after wiping them down. The seats could not be cleaned. This was not a quick wipe up of a spill, this was deep down stained over the years dirty. While the price was great and it was indeed a nice large size car the dirty and super well used automobile makes me score a lot lower than usual.
9.2 Excellent2017 May 21
Great value and smooth pick up and drop off.The car could have been a little cleaner inside.
8.0 Excellent2017 Apr 25
The steering wheel on my Jetta made it impossible for me to see how fast I was traveling.I needed to return my rental early and received no discount. Way too many fees. I'LL drive next time.
7.2 Good2017 Jan 31
Smokey carThe counter was easy to locate. The people were very friendly and easy to deal with.The car smelled like smoke. Really strong. I didn't think it was bad at first, but it got pretty annoying.
Rated #7
National
6.9 Good (3 reviews)
1 location in Roanoke Airport
National
Locations in Roanoke Airport
  • 7.3
  • 6.6
  • 7.3
  • 7.3
  • 6
Recent reviews
9.2 Excellent2018 Nov 25
Car leaked waterNice comfortable clean car.Leaking water at top left window area.
2.0 Mediocre2017 May 20
they were closed at the appointed timeThe National desk at the airport wa closed when we arrived at the scheduled pick up time. We set up the rental to be picked up at 9pm, which should have given us the hour from 9-10 to pick up that vehicle. We arrived less than 5 minutes after 9 and the desk was unattended. No one tried to contact us to ask us to arrive earlier or explain that they couldn't honor the reservation. Completely unacceptable.
Easirent
1 location in Roanoke Airport
Easirent
Locations in Roanoke Airport
Recent reviews
Sunnycars
1 location in Roanoke Airport
Sunnycars
Locations in Roanoke Airport
Recent reviews
190 travelers who rented a car in Roanoke Airport gave the car agency they used an average rating of 8.3

Car rental locations at Roanoke Airport

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Top tips for renting a car at Roanoke Airport

  • Book your rental car at Roanoke Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Roanoke Airport