Car rental at Winston-Salem Smith-Reynolds Airport

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Winston-Salem, NC, United States - Smith-Reynolds
13 Dec — 20 Dec
Same drop-off
Winston-Salem, NC, United States - Smith-Reynolds
Mon 13.12
Mon 20.12
Driver's age:

Winston-Salem Smith-Reynolds Airport car rental reviews and directory

Rated #1
Best rated
7 Good (32 reviews)
1 location in Winston-Salem Smith-Reynolds Airport
Locations in Winston-Salem Smith-Reynolds Airport
  • 7.3
  • 7.1
  • 6.9
  • 6.7
  • 7.1
Recent reviews
2.0 Mediocre2020 Jan 01
The customer service line was fine and was able to answer my questions, however my requirements for rental were not clearly pointed out. I reserved a car for the next day but the pick up location I was referred to was an airport which wouldn't allow me to rent with a debit card without a flight reservation. Just too much red tape. Went to Avis and rented a car within 30 minutes.Just went to Avis from the start; which is what I'll be doing in the future.
6.8 Good2019 Apr 08
No cruise control.
10.0 Excellent2019 Mar 12
Yes -- fabulousthe car was new and clean -- didnt care for the Versa -- it "drifted" too much on the freewy
4.8 Okay2018 Jun 25
No car available with reservationThe clerk at pick-up called and arranged a car at a different location, but only after I insisted.When I arrived at the airport at 1:30pm (driven by a friend), a nice, but very frustrated gentleman informed me that there were no cars available at this location, even though I had reservation for 2pm. I thought it was because I was early, but he told me there were 2 people in line in front of me and 1, also with a reservation, had been waiting since 12:00pm. The clerk called other locations and found out it would be 245-300pm before a car would be available, "possibly." He called the main location and I was driven by my friend to the other location in town to pick up my car. Apparently they were changing the oil in multiple cars and had no one to drive them to the appropriate locations. The car was cleaned but seats were stained. The windshield was dirty and there was no windshield washer fluid in the tank. So after driving through fog, I had to stop to clean the windshield because I couldn't see well. Rental 1-way was double the price of returning to the same location.
5.6 Okay2018 Jun 23
Why is it called a reservation?The car was clean and fine once we received it, and was larger than expected.What is the point in making a reservation if the reservation does not actually reserve you a car? When I showed up to collect the car, the desk agent informed me that there wasn't actually a car there for us. That's not really a reservation, is it? Thank God it wasn't absolutely critical to have the car ready that minute for something like a wedding or a funeral. Also, we do not use credit cards. We do not own credit cards, but we have a bank card through visa. We were told that this was in adequate to use to pay for the car by the desk agent. The car rental was a gift for the person who was going to be driving it, and we had to end up asking her to use her credit card to pay for the car rental which we had intended to get for her. It was deeply embarrassing.
2.0 Mediocre2018 Apr 02
Left Empty HandedNothing.Was unable to rent after paying a month in Advance for it.
2.0 Mediocre2018 Mar 02
I refused your service because you do not support the NRA
10.0 Excellent2017 Nov 15
GREAT VEHICHLE!I was pleasantly surprised when I entered the car and it was equipped state-of-the art equipment. Additionally, having access to Sirius XM radio was definitely a thumbs up! It made my drive to Cleveland (8 hrs. from Winston Salem) an enjoyable ride.
10.0 Excellent2017 Oct 08
Easy and priced rightTransaction was simple and affordable. Exactly what I needed.
10.0 Excellent2017 Aug 06
Best dealNo pressure, easy pickup and drop off, clean and nice model,, friendly counter service.
Rated #2
7.6 Good (13 reviews)
1 location in Winston-Salem Smith-Reynolds Airport
Locations in Winston-Salem Smith-Reynolds Airport
  • 7.5
  • 7.8
  • 7.3
  • 7.5
  • 7.5
Recent reviews
6.4 Good2019 Jun 17
Staff was nice. Car was clean. Service was quickThe car was not filled full tank which I realized only after I started driving, but I re-filled it full tank before returning. I got cheated (and had to pay more in fuel) because of this. I could not wait to complain while returning since I had a flight to take
10.0 Excellent2019 Jun 03
All was easy .. could not have been better
6.0 Good2018 Jan 11
I didn't expect..It got me there with no major issues.It had been smoked in and it surprised the attendant whose cleaner didn't alert him. It felt like it was a car on the Log Ride at the amusement park so either the alignment was off or this is the scariest designed car ever.
5.6 Okay2017 Oct 05
Short line checked out quickGirl at desk was rolling her eyes and slightly aggressive towards customer on phone.... no customer wants to see that. There was also an issue with a partial refund ( for the gas I put into the vehicle I had to return) for which I was dissapointwd to see her blame the previous employee that rented me the car. I ended up only getting part of a refund I was promised but dude that even bother mentioning as it was all I could handle. It's unfortunate paying less results in less customer care
4.4 Okay2017 Jun 30
Dropping off in NC took 90 minutes! Computer was down, software antiquated, only one employee trying to deal with a bunch of pre-holiday rentals. Won't be using Budget in Winston again.
2.0 Mediocre2017 Feb 09
Was unable to rent a car. Absolutely no one couldBeing denied a rental for no reason.
8.8 Excellent2015 Dec 15
I was told that on return of the vehicle I could charge the rental fee to a different credit card. When I returned the vehicle, nobody was at the desk and there was a sign directing me to put the key, etc. in the drop box. I called when I got home and was told by someone in Budget's office (not the local office) that I could not change the card then and that I would have to call back in 48 hours to do so.
Rated #3
6.2 Good (5 reviews)
1 location in Winston-Salem Smith-Reynolds Airport
Locations in Winston-Salem Smith-Reynolds Airport
  • 6.4
  • 6.4
  • 6.8
  • 5.6
  • 6
Recent reviews
4.0 Okay2021 Nov 29
We had to travel to different location to pick it up which cost an additional $80 taxi ride.
10.0 Excellent2018 Oct 19
customer service was extraordinary.
5.6 Okay2018 Mar 28
Car was not clean & smelled like smokeConvenient pickup and drop off locationsI think Avis could do better presenting their cars. A quick rinse & vacum goes a long way. The smell however...? Drive three hours in an ash tray:(
2.8 Mediocre2017 Jul 27
The van I reserved was not available when I went to pick it up. I was overcharged for the vehicle after I dropped it off. Despite filling the tank, I was charged a $32 refueling fee. Took 4 separate conversations with customer service to adjust the charges and it still paid a higher than the rate I was told at the counter, "but there is nothing we can do about the representative giving you false information." The local facility is understaffed and the cooperate support / customer service is pitiful.
8.8 Excellent2016 Feb 10
Car great and clean, little pricey, drop off misinCar was new, clean, great condition Drop off rate not heinousCustomer service giving conflicting information via the international telephone hotline. Ended up speaking with at least three different people.
1 location in Winston-Salem Smith-Reynolds Airport
Locations in Winston-Salem Smith-Reynolds Airport
Recent reviews
50 travelers who rented a car in Winston-Salem Smith-Reynolds Airport gave the car agency they used an average rating of 7.1

Car rental locations at Winston-Salem Smith-Reynolds Airport

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Top tips for renting a car at Winston-Salem Smith-Reynolds Airport

  • With a car rental at Winston-Salem Smith-Reynolds Airport (INT) at your disposal, you are assured of arriving at your destination comfortably and quickly. A car will make your trips within Smith Reynolds flexible and convenient. You’ll have the freedom to explore places other types of road transportation can't reach. Whether you choose a convertible or upgrade to an exotic car, your holiday in this part of North Carolina will be something to remember.
  • As soon as you land at INT, you should head straight to the car rental counter to start the car rental process. Proceed to the baggage clean section of the terminal and through the exit to the designated Rental Car Pick Up location. A free shuttle bus will transport you to the Winston-Salem Smith-Reynolds Airport car rental site which is on airport property. While at the counter you can take the Fastbreak line or stick to the normal line to present your papers and sign a car rental agreement. The respective car rental agency representative will hand over keys to you and direct you to your car.
  • When returning the car, you’re advised to follow the Winston-Salem Smith-Reynolds airport signs for Car Rental Return. In this case, you don’t have to go back to the car rental desk to complete the return process. All you need is to record the fuel level and your mileage on the car rental agreement form and leave it in the return box. If it’s the after-hours returns, you can proceed to place the keys and the completed contract in the drop box found in the Rental Car Returns area before catching your flight.
  • An advance booking of more than 90 days (approximately three months) is recommended for your car rental at Winston-Salem Smith-Reynolds Airport. Reserving a car ahead of your pickup date will help you find the best vehicle that will suit your needs. Not to mention great deals and affordable car rental rates. The average weekend car rental prices at INT are usually reasonable, especially on Saturdays when demand is low. February is considered the best month of the year to book a car at the airport when traveling to North Caroline on a budget.
  • Book your rental car at Winston-Salem Smith-Reynolds Airport at least 7 weeks before your trip in order to get a below-average price

FAQs about renting a car at Winston-Salem Smith-Reynolds Airport