6.0 Good2017 May 05
almost double charged for insuranceafter checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.
8.0 Excellent2017 May 04
$50 for prefilled gas is rediculus when the rental filled up with $15.
10.0 Excellent2017 May 03
Shuttle there when I walked out, drove to the rental car office, checked in for my car, out in car within 15 minutes! Superior service and the best was choosing my own car from a row of 10 vehicles. Another awesome add on: Maps being provided on shuttle so, you could have handy to quickly glance while traveling.The entire process was seamless - great job, Hertz!
6.0 Good2017 May 01
It was nice being able to pick the car. However, there were only three cars available.When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.
9.2 Excellent2017 Apr 22
Easy, fast, efficientSmooth process. Good price.The car smelled like smoke. That was the only negative thing we experienced.
5.6 Okay2017 Apr 20
Costly 1 way trip!One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!
9.6 Excellent2017 Apr 18
VWJetta rentalComfortable & economical vehicle which met our needs well. Pick-up and drop-off were quick and easy. Personnel were pleasant, helpful, and professional.Vibration in front end at 70 mph -- either alignment issue or a tire balancing problem -- made it less pleasant than it could have been.
10.0 Excellent2017 Mar 14
The car performed perfectly and it was the right size for a few friends and me.Nothing
2.0 Mediocre2017 Mar 10
Hidden fees, dishonest companySo called convenience when picking up, upcharged for services that I never used not agreed to, increased the cost 100 percent!Almost twice the cost in hidden fees, and rude, unknowledgable customer service when trying to resolve the issue. I'm very disappointed in quality and service.
3.6 Mediocre2017 Feb 13
--dirty car --very, very banged up car --service on both sides was unclear, disjointed