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To get a rental at RDU, you must be at least 21 years old. However, standard renters are considered to be as from 25, and surcharges may apply for younger drivers. You will need to present a valid government-issued driver's license, which must stay valid throughout the rental period. If you do not reside in the U.S., a valid driver's license with your name on it from your home country is accepted as long as it is written in the Latin alphabet. Otherwise, you will be required to present an international driver's license along with your driver's license. A passport is also required for identification proof.
Raleigh-Durham Airport features various reputable car rental agencies on-site, and each car rental provider at RDU provides complimentary shuttle service to their offices. You can catch your courtesy bus shuttle to the car rental facility, which operates every 15min, at the green Rental Car shuttle stations located outside luggage claim at Zone 4 in Terminal 1 and Zone 5 in Terminal 2. If you wish to book a reservation upon arrival, you can do so at the Reservation and Accommodations Board in the luggage claim area in Terminals 1 and 2.
Clients at Raleigh-Durham Airport car rental agencies have various payment methods, such as credit and debit cards, cash, and pre-payment. However, most on-site rental locations prefer credit card payments since it guarantees their security. The credit card must bear the renter's name, and you should indicate the available credit. Typically, major credit cards, including American Express, MasterCard, and VISA, are accepted. Also, if you plan to use a debit card, you may be required to present your return ticket, among other additional requirements.
On average a rental car at Raleigh-Durham Airport costs ₪201 per day.
Based on ratings and reviews from real users on KAYAK, the best car rental companies at Raleigh-Durham Airport are Thrifty (6.9, 121 reviews), Dollar (6.7, 61 reviews), and Budget (6.5, 133 reviews).
The only car rental company that offers shuttle or pick-up services from Raleigh-Durham Airport to off-airport locations is Budget.
One location in Raleigh-Durham Airport
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9.2 Wonderful
Jun 2019
Pros:
quick in and outCons:
Car interior could have been cleaner (empty water bottles, luggage tags under seat upon pick-up)8.0 Very good
Apr 2019
Pros:
The car, drop off was easy.Cons:
We waited for 30 min for a shuttle when finally another car rental company had to give us a ride to the Alamo counter. It was absurd9.6 Wonderful
Apr 2019
Cons:
The price was a little high.6.4 Okay
Mar 2019
Pros:
My pick-up person was not friendly. He acted annoyed that I was even there.5.6 Fair
Mar 2019
Cons:
The car we had, a jeep Cherokee, only had 20k Mike's,however, 1 day in the car stalled while driving... multiple times. The car wouldn't go over 10mph. We were able to make it to thehotel, but the evening was shot. Disappointed that they didn't even offer a credit for the issue.10.0 Wonderful
Feb 2019
Pros:
Top 2 associates in th rental businessOne location in Raleigh-Durham Airport
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4.0 Mediocre
Oct 2023
7.9 Good
Jun 2021
4.0 Mediocre
May 2021
Cons:
The daily rate is outrageous.10.0 Wonderful
May 2021
Pros:
yes4.0 Mediocre
May 2021
Pros:
The car was cleanCons:
Standing in line for over an hour was outrageous. Thrifty didn’t even have their own store front, everyone went through Hertz. I won’t be using them again6.0 Okay
Apr 2021
Pros:
The cancellationCons:
After cancelling, another attempt did the same results! I entered my times and they changed in the reservation itself.... I could not cut the trip short because of the car rental!One location in Raleigh-Durham Airport
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6.0 Okay
Oct 2023
4.8 Mediocre
Aug 2019
Cons:
The agent at pickup was horrible. Unable to perform any task by herself. Poorly trained. The rental agency was supposed to have my car ready at 5 but got a car at six. 3 customers ahead of me and 3 customers behind me got their cars while my easy transaction went by the wayside. There is more but6.0 Okay
Jul 2019
Pros:
Good, clean carCons:
Longer wait than usual to get car. The representative tried to tack on an extra hour to increase charges. The rep sent me in the wrong direction to get the car, which when I ultimately found the car, it was boxed in between two other cars and another rep had to move a vehicle so that I could leave.2.4 Poor
Jul 2019
Pros:
Manager credited me one day for being given an unclean car with no working radio and having poor customer service.Cons:
I could have been credited more than one day for the major inconvenience that this experience caused.7.6 Good
Jun 2019
Pros:
Pick-up staff didn't seem very excited to be at work and weren't super friendly. They got the job done, but all explanations were very fast and assumed we knew exactly what they were talking about. There was also a slight language barrier as English was a second language for the staff.Cons:
More agents available would have sped up the process.2.0 Poor
May 2019
Cons:
They would not let me rent a car because I did not have a credit card other than my Wells Fargo visaOne location in Raleigh-Durham Airport
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2.0 Poor
Nov 2023
4.0 Mediocre
Nov 2023
8.0 Very good
May 2021
Pros:
Yes the drop off was easy the staff efficient8.0 Very good
Apr 2021
Cons:
Pick up took 1- 1-1/2 hours. It was not pleasant. Not enough customer service assistance.2.0 Poor
Apr 2021
Pros:
Car was cleanCons:
Manipulation of description of the car type. Luxury is not luxury when booked with third party. Vehicle given is not comparable to rate and class of cars. Know of the issue yet keeps in place because more money can be made by strategically given cars and not. It was a horrible experience2.0 Poor
Apr 2021
Pros:
Car was fineCons:
Waited 45 minutes in line for pickup. When I told salesperson I didn’t need insurance, I had it already- he asked me what kind. I said usaa. He responded - you’ll be 100 percent responsible then if anything happens to the car (implying my coverage wouldn’t apply to the rental). Thankfully, I’m smart enough to know better. I feel bad for others who aren’t. Then was charged 42 dollars in airport fees for a car I pre-paid for in full. Extremely angry.One location in Raleigh-Durham Airport
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10.0 Wonderful
Nov 2023
6.0 Okay
Nov 2023
8.0 Very good
Oct 2023
2.0 Poor
Oct 2023
2.0 Poor
Oct 2023
2.0 Poor
Oct 2023
One location in Raleigh-Durham Airport
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6.0 Okay
May 2017
Cons:
after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.8.0 Very good
May 2017
Cons:
$50 for prefilled gas is rediculus when the rental filled up with $15.10.0 Wonderful
May 2017
Pros:
Shuttle there when I walked out, drove to the rental car office, checked in for my car, out in car within 15 minutes! Superior service and the best was choosing my own car from a row of 10 vehicles. Another awesome add on: Maps being provided on shuttle so, you could have handy to quickly glance while traveling.Cons:
The entire process was seamless - great job, Hertz!6.0 Okay
May 2017
Pros:
It was nice being able to pick the car. However, there were only three cars available.Cons:
When I picked up the car, the tire pressure light was lit. I checked the air in all tires, since I didn't know which tire it was! The next day, we had a flat! No spare! There was an inflation kit, but it works with the lighter/power port which was non functional! They were going to charge me over $80 for roadside assistance. Luckily, I have AAA. The tire was not able to be fixed, so I had to buy a tire! However, the manager of the Hertz did refund that cost.9.2 Wonderful
Apr 2017
Pros:
Smooth process. Good price.Cons:
The car smelled like smoke. That was the only negative thing we experienced.5.6 Fair
Apr 2017
Pros:
One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!Cons:
One way in this rental cost way more than my one way Flight!!!!! I paid $89 to fly in and $270 to drive back to the same destination. Pretty messed up!One location in Raleigh-Durham Airport
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9.6 Wonderful
Sep 2020
Pros:
The gal that escorted us to our vehicle was excellent. Made a nice upgrade gesture that significantly enhanced our trip.Cons:
I should have been told during my order placement that u were offering a 3rd party insurance company where u would have required me to use my deductible...then “I” would have to get reimbursed from the insurance company. Sneaky!9.6 Wonderful
Aug 2020
Pros:
The renting process at both airports and the car were great.Cons:
The website and confirmation. Other than going into the Kayak System, I had no email confirmation about my rental. So I was nervous that the reservation did not truly exist. It did, but without some confirmation, it was difficult. I would also like it if there were notifications sent the day before confirming the reservation and what to expect.7.2 Good
Jul 2020
Pros:
Staff was very helpful and check in was super speedy. Vehicle was very clean and well outfitted.Cons:
Due to Covid the rental offices of a number of rental agencies had been combined to a central location, a fact that was not relayed to myself or many renters as there was lots of confusion with folks picking up and dropping off vehicles. People should be advised to call their rental provider for updated information on new operating system.9.2 Wonderful
Jul 2020
Cons:
Inside of the car cleaner, dog hair all over8.4 Very good
Jul 2020
Pros:
Your staff was very nice and did the best they can do with all this Covid stuff going on. Returning was super easy and fast!Cons:
Actually I really didn’t like my van. It was fine and it fit my family. I drive an suv at home so I would of preferred that but they are costly to rent. But all in all enterprise was great and I’ll use enterprise again. Thanks!☺️2.8 Poor
Jun 2020
Cons:
They would not take my debit card to make the payment.One location in Raleigh-Durham Airport
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10.0 Wonderful
Jan 2020
Pros:
Got a free upgrade, clean and smooth car rideCons:
Nothing I can think off6.0 Okay
Jan 2020
Cons:
reserved a mini van when I got there they didn't have one2.0 Poor
Sep 2019
Cons:
Wanted to charge a $20/day surcharge for mileage over 2509.6 Wonderful
Jul 2019
Pros:
The staff was friendly & helpfulCons:
I really had no problems8.4 Very good
Apr 2019
Pros:
The customer service rep was very friendly and gave me all the information I needed to get me on my way.Cons:
The vehicle we were given was not the one I agreed to rent, but was a comparable substitute. The paint was a little scratched up, and could have been washed up.9.6 Wonderful
Apr 2019
Pros:
We were lucky to have rented an SUV that only had 24 miles on it. There was still plastic covering parts of the console. This was the first time I had driven this sort of vehicle. It had a ton of features and was super comfortable.Cons:
It was difficult to find the car rental location and when I called it was hard to get ahold of someone to clarify directions. The agent was all by herself and couldn’t manage the desk and the phone by herself without effecting the quality of service, but she did the best she could and was great.One location in Raleigh-Durham Airport
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6.0 Okay
May 2021
Pros:
While the drop off was east, I found that I was charged $6.99 for gas when I filled the gas rouhgly one mile from the drop off place. My mistake is I did not check the bill until I reached home. I feel cheated because I filled the carCons:
The staff should be fair and inform the client that they find the tank not filled while we signed to fill and bring. Clean the car better both inside and outside. There was smell of smoke inside the car when I took it. I mentioned this to the security at the gate. He told me that this may be from the material used for the upholstery.6.0 Okay
Apr 2021
Cons:
They said the lot opened at 4 am. Waited until 4:20 am then had to walk to the terminal.9.6 Wonderful
Aug 2020
Pros:
Service and type of car.Cons:
There was a smoke odor inside the car when we picked it up.4.4 Mediocre
Aug 2020
Pros:
no contact with anyone at drop off.Cons:
I waited 35 minutes for a car after i signed my rental agreement and left the counter. unacceptable.6.0 Okay
Jul 2020
Pros:
Car was fineCons:
Took a while to get the car when I picked it up. I had a 9:00 drop off time. Arrived to Avis at 9:00 and no one was at the office and the door was locked. Avis worked showed up at 9:15 and couldn’t even get in the office. I had to leave my rental agreement and keys with her at the front door because we were all stuck outside. Very unprofessional10.0 Wonderful
Jun 2020
Pros:
sTAFF BOTh places where excellentCons:
etoll was confusingOne location in Raleigh-Durham Airport
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4.4 Mediocre
Dec 2019
Pros:
Absolutely niothing!!! Shady salespeople, uncooperative salespeople when trying to remove expensive “extra’s after day 1 of four day rental. Rude salespeople (Janet) coward manager that would never come out of office to meet with me. Tried calling 1-800 phone number, uncooperative also, they told me I needed to go to rental site which I did—they wouldn’t take off extra’s unless I returned the car. The rental site told me to call 1-800 which would not help me...AWFUL service.Cons:
Everything...6.4 Okay
Sep 2019
Pros:
The deal was great cheapest SUV we found to rent for ten days.Cons:
Advantage charged way to much for extras or extra driver and double the price of normal insurance. Plus tried selling as a toll easy pass by misleading about tolls in NC. the car was not cleaned very well. Windshield wiper fluid ran out after first use10.0 Wonderful
Sep 2019
Pros:
Nice car, easy drop off and pick up. Very good value.Cons:
You just have to ignore all the scary upsell stuff at the start since between your car insurance and credit card company pretty much all fees associated with a crash will be covered. It was a good value.8.0 Very good
Aug 2019
Pros:
It was early in the AM, but they were very professional and friendly.Cons:
There was a veiled threat by the rental associate that the insurance we'd purchased through Kayak left us vulnerable, and that they'd bill us for any "days" our car was unavailable if it needed repair from an accident, and that the insurance we'd purchased most likely wouldn't cover that cost.9.2 Wonderful
Jun 2019
Pros:
They had only one shuttle van running to and from the airport, so it was the slowest option in terms of getting to the rental car place.6.0 Okay
Jun 2019
Pros:
The staff is friendly. George was extremely helpful and courteous.Cons:
represent the real costs of rental online. Once on site I paid more on charges, fees and taxes then the actual vehicle rental. I also hold Kayak responsible.One location in Raleigh-Durham Airport
One location in Raleigh-Durham Airport
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5.2 Fair
Apr 2019
Cons:
Make it clearer what they consider suitable substitute vehicles. Provide onsite parking for personal vehicles.8.0 Very good
May 2017
Pros:
The car was great, the people were very nice.Cons:
there were very limited instructions for dropoff procedures. I could not find clear instructions anywhere and there were no representatives available at the time of day I needed to return the vehicle.10.0 Wonderful
Mar 2017
Pros:
Fast, courteous serviceCons:
Nothing2.0 Poor
Dec 2016
Pros:
I had an absolutely awful experience. It was honestly so bad that I can't bring myself to write it again. Let's just say the customer service was completely unhelpful, I was misinformed multiple times and had to spend an additional $1000. I will absolutely NEVER rent from national again, no matter what deal they offer, just on principle.Cons:
Company policy, customer service.6.4 Okay
Sep 2016
Pros:
Car was available and service was quick.Cons:
Price was almost $100 more than quoted online. Were not told of the highway tax in NC.One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
Please Go To The Advantage Counter
+1 919 787 7262
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
1015 Trade Dr A, Raleigh, Wake County, North Carolina
+1 919 787 7262
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
511 Chapel Hill Rd
+1 336 516 0032
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
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One location in Raleigh-Durham Airport
Locations in Raleigh-Durham Airport
1001 Rental Car Dr, Morrisville, , USA North Carolina
+1 914 368 0091
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Most popular agency | Budget |
---|---|
Most popular car type | Luxury |
Average price | ₪201/day |
Good deal | ₪201/day |