Search
Deals
Tips
FAQs
Agencies
Locations

Car rental at Charlotte Douglas Airport

Driver's age: 26-65
Fri 26.04
Fri 03.05

Search hundreds of travel sites at once for car rental deals at Charlotte Douglas Airport (CLT)

Here is why travelers choose KAYAK

Free to useThere are no hidden charges or fees.

Filter your dealsFilter by car type, brand and more. Instantly customise your results.

Book with flexibilityUse our "free cancellation" filter for maximum flexibility at no extra cost.

Cheap car rentals at Charlotte Douglas Airport

Mini
Economy
Compact
Intermediate
Standard
Full-size
Luxury
Minivan
Passenger van
SUV
Commercial
Pickup truck

Top tips for renting a car at Charlotte Douglas Airport

  • Travelers can avoid the inconveniences of public transportation by booking a car rental at Charlotte Douglas Airport. While the CATS bus will drop you off in Charlotte's center, they will not get you to a specific destination. Rental vehicles suit travelers who wish to explore sites within and around Charlotte city. Taxis or shuttles transport travelers to specified destinations but are relatively expensive when one needs to visit more than one popular site. Additionally, with a rental, travelers do not have to stress about bulky baggage or too much luggage, instead of in public transportation means, which sometimes have luggage limits.
  • A shuttle is unnecessary to get to the rental desks at the rental car center since it is within walking distance. Walk past the baggage claim area, and once you are outside, walk across the crosswalk. Multiple car rental agencies, including Enterprise and Avis, have desks on the second floor. Rental vehicles tend to be in high demand because they are convenient and offer flexibility and booking a car before arriving at Charlotte Douglas Airport is highly recommended. A reservation guarantees a traveler a vehicle and ensures they will be out exploring the fascinating sites Charlotte city offers a few minutes after landing.
  • Finding the return location for the rental is easy, but travelers must ensure the car is brought back in pristine condition. Each rental agency has a designated returns area indicated to make it easier to locate. Directions to the drop-off area are marked all along the airport's road past the hourly deck's entrance and up to the specific returns area, which has its entrance to the left. After dropping off the vehicle, travelers should exit the deck by taking an escalator or elevator to the second level then go across the bus crosswalk to arrive at the terminal.
  • Picking up a car rental at Charlotte Douglas Airport is more manageable towards the week's end, particularly over the weekends. Travelers scheduled to fly out on an early morning flight should ensure they bring back their rental early in the morning when traffic is slow-moving. Traffic congestion into the bustling airport is also worse in the evening because of heavy traffic, so renters should arrive before 4 pm to avoid returning the rental when Charlotte Douglas Airport car rental offices are not open.
  • Book your rental car at Charlotte Douglas Airport at least 6 days before your trip in order to get a below-average price

FAQs about renting a car at Charlotte Douglas Airport

  • What are the recommended car models for Charlotte City?

    If you stay within the city, the sporty convertible is an ideal choice since the climate is perfect for a cruise down the busy streets. However, if you are looking to venture out into areas outside the city on rough terrain, consider renting an SUV with top rental brands like Avis.

  • Which car rental agencies at the easiest at CLT?

    Travelers in a rush to depart from the airport immediately after landing should consider getting the convenient Fastbreak program offered by Budget. This service, provided from the third floor of the parking garage for rental vehicles, ensures you do not waste time at the rental counter.

  • What kind of amenities does CLT's rental car center offer?

    CLT's rental car center comes with a covered garage for each agency to shelter the vehicles from harsh climatic conditions. On the third level of the facility, which houses the rental companies, are restaurants. Travelers who may want to use the nursing room, chapel, or lounge on the third floor of the parking deck should take an elevator from the ground floor where all the rental desks are situated.

  • What type of documentation is required to rent a car at CLT?

    Anyone over twenty-one years can rent any vehicle type from a car rental at Charlotte Douglas Airport. A valid driver's license is a mandatory requirement for one to qualify to rent any car. Travelers should make payments with a debit or credit card.

  • What is the best rental car company at Charlotte Douglas Airport?

    Based on ratings and reviews from real users on KAYAK, the best car rental companies at Charlotte Douglas Airport are Alamo (8.4, 120 reviews), Dollar (6.9, 179 reviews), and Budget (6.7, 151 reviews).

  • Which car rental companies will pick you up at Charlotte Douglas Airport?

    Car rental companies that offer shuttle or pick-up services from Charlotte Douglas Airport to off-airport locations include Ace, Advantage, Airport Van, Alamo, Avis, Budget, Dollar, Enterprise Rent-A-Car, Europcar, and Hertz.

Charlotte Douglas Airport car rental reviews and directory

Advantage

10.0

Wonderful

169 reviews

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5501 Josh Birmingham Parkway

+1 704 395 9983

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
View deals

Filters

Reviews

8.0 Very good

Jan 2019

KAYAK

Cons:

Construction surrounding airport

5.2 Fair

Jan 2019

KAYAK

Pros:

Nothing

Cons:

Canceled the car because mileages was unlimited now I know not to rent there

2.0 Poor

Dec 2018

KAYAK

Cons:

My flight was canceled and I couldn’t get ahold of anyone to change my reservation. I was charged for a car I was never able to use. My voicemails on their system went unanswered.

5.2 Fair

Dec 2018

KAYAK

Pros:

The only reason I booked with them was because of their price.

Cons:

But I guess you get what you pay for. When I first booked the car online nowhere did it say of you are in-state you have to have a credit card or that you have limited mileage. How is this fair when if I was from out of town I got unlimited miles and could use a debit card for the 200 deposit??? Getting to the place is where they tell you all of that. Since I dont have a credit card I waisted money on a reservation with them. They wouldn't let me add another driver to the policy since the reservation was done online (yet online...it's not an option to add another driver). I couldn't use someone's else's credit card with the same last name as me (and who was right there with me to give consent for the use of their card) yet at other car rental companies I have done that before in the past. I needed a car and theirs was cheaper so I ended up getting another reservation with them in someone else's name. With this reservation (although it was also done online) I could now all of a sudden and an additional driver to it. They said when we turn the car back in, any occurred charges could be paid for with another card. When we brought the car back, they lied and said they wouldn't charge us for an additional driver however, they did anyways placing that charge on a credit card that no charge should have been made to. I had absolutely no problem paying for the additional driver, however it would have been done with a debit card so don't lie to me about where it's getting charged to not mess up people's credit status.

7.6 Good

Nov 2018

KAYAK

Cons:

You didn’t tell me about the mileage limitation clearly. Need to make that VERY clear. Would have cost me an additional $20/ day

8.8 Very good

Nov 2018

KAYAK

Pros:

Staff

Cons:

Car as dirty outside

1 out of 33

Alamo

8.4

Very good

291 reviews
Best rated

Cleanliness

8.4

Comfort

8.8

Pick-up/Drop-off

8.6

Value for money

8.1

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8844

Monday04:00 - 23:5900:00 - 01:45
Tuesday00:00 - 01:4504:00 - 23:59
Wednesday00:00 - 01:4504:00 - 23:59
Thursday00:00 - 01:4504:00 - 23:59
Friday04:00 - 23:5900:00 - 01:45
Saturday00:00 - 01:4504:00 - 23:59
Sunday00:00 - 01:4504:00 - 23:59
View deals

Filters

Reviews

8.0 Very good

May 2021

KAYAK

Pros:

Staff was relatively friendly and helpful, vehicle was excellent.

Cons:

The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.

4.0 Mediocre

Apr 2021

KAYAK

Cons:

When we picked up the vehicle it only had 1/4 of a tank of gas so we had to wait 20 minutes for them to go put gas in it. When we returned the vehicle we stopped about 20 minutes from the city to fill it up and we were still charged for 3 gallons of gas at 10.00 a gallon, which is absolutely ridiculous.

4.0 Mediocre

Mar 2021

KAYAK

Pros:

Drop off was super easy and the van was perfect for our needs

Cons:

My flight was delayed by 3 hours, so instead of getting in at 9:00 pm it was midnight. When I got to the Alamo rental in the airport the entire garage was empty of cars. There were about 8 of us in line with nothing that we could do but wait to see if more cars were brought over, the employee said that they had overbooked and were waiting for more cars to be turned in and cleaned up. It was after 2:00 am when I got my car, thank goodness I kept my email confirmation because they wanted to charge me an extra $125 even though I picked up the car 5 hours later than I originally scheduled it for. I guess car rental companies are like airlines, they overbook "hoping" people don't show up but when everyone does the customers just get mad and end up having a poor experience.

10.0 Wonderful

Mar 2021

KAYAK

Pros:

Staff was great

Cons:

Our car had trash and food crumbs in it.

6.0 Okay

Feb 2021

KAYAK

Cons:

For Covid protocol standards the car was nasty. I went to Auto Bell and had it detailed and disinfected inside.

10.0 Wonderful

Feb 2021

KAYAK

Pros:

Great service and great car.

1 out of 47

Payless

8.0

Very good

136 reviews

Cleanliness

8.0

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

8.0

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

3315 Scott Futrell Drive

+1 704 399 7167

Monday09:00 - 21:00
Tuesday09:00 - 21:00
Wednesday09:00 - 21:00
Thursday09:00 - 21:00
Friday09:00 - 21:00
Saturday09:00 - 21:00
Sunday09:00 - 21:00
View deals

Filters

Reviews

2.0 Poor

Oct 2018

KAYAK

Pros:

We went to Avis

Cons:

We waited 40 minutes

2.0 Poor

Oct 2018

KAYAK

Pros:

Nothing

Cons:

Payless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable

10.0 Wonderful

Sep 2018

KAYAK

Pros:

Easy check-in, car was ready

2.0 Poor

Aug 2018

KAYAK

Cons:

The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.

8.0 Very good

Aug 2018

KAYAK

Pros:

The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!

Cons:

The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.

4.0 Mediocre

Jul 2018

KAYAK

Pros:

car was fine.

Cons:

I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again

1 out of 29

Dollar

Cleanliness

7.6

Comfort

7.4

Pick-up/Drop-off

6.8

Value for money

6.6

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 866 434 2226

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
View deals

Filters

Reviews

2.0 Poor

Apr 2024

KAYAK
Funny how 42 turns into over $100

6.0 Okay

Mar 2024

KAYAK
Hidden fees

2.0 Poor

Sep 2023

KAYAK
The lack of available chargers and the threat of charging more if it is not returned fully charged gave me anxiety all weekend. I spent more time occupied with charging than enjoying family time. Never again

2.0 Poor

May 2021

KAYAK

Cons:

Don’t prepay with Kayak; our car reeked of cigarette smoke and usb didn’t work but because we prepaid with Kayak Hertz would not refund any of our $. Beware!

8.0 Very good

Apr 2021

KAYAK

Pros:

Ease of check out

Cons:

The car class I booked was not available. I could have saved money by booking another class getting the same car

4.0 Mediocre

Apr 2021

KAYAK

Pros:

The car (Pacifica minivan) really worked well for our needs as far as size and comfort and got decent mileage. Dropoff was very easy.

Cons:

The pick up was awful. After a very tiring flight, a packed airport, waiting in line, and trying to breathe in an N95 mask, the agent (who was not wearing her mask properly), kept trying to "upsell" us on a different vehicle. I appreciate the offer to get something larger, and we did. But partly I just agreed to get it so we could all just get out of there. Unrelated, some features to the Pacific like the auto stop/start are just plain dumb and make it hard to use.

1 out of 103

Budget

Cleanliness

6.8

Comfort

7.4

Pick-up/Drop-off

6.8

Value for money

6.5

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5701

Monday00:00 - 01:45
Tuesday00:00 - 01:45
Wednesday00:00 - 01:45
Thursday00:00 - 01:45
Friday00:00 - 01:45
Saturday00:00 - 01:45
Sunday00:00 - 01:45
View deals

Filters

Reviews

8.0 Very good

Mar 2024

KAYAK
The staff member who helped me obtain my vehicle was terrific. The only complaint I have is that I specifically reserved a mini van for a noon pick up. When I got there, none were available. Then why bother? So I agreed to a large SUV. When I went to the deck to get in the vehicle, another customer was about to drive off in it. He too had been assigned the same vehicle. I went all the way back to the counter and by the time I got there, a minivan had been cleaned and was available. If it weren't for the exceptional customer service I received from the desk staff, I would have had a much worse attitude.

6.0 Okay

Mar 2024

KAYAK
The first vehicle they gave us, when we went to get it, the key was missing, so we had go through the whole process again. The second vehicle we got from the time of pickup reminded us constantly that it was in need of an oil change. This was a bit alarming as we didn't know how long we could travel until it might become an emergency issue.

2.0 Poor

Feb 2024

KAYAK
When I arrived I was told the mini van I reserved was not available and had to take a suv with minimal trunk space. I walked to the car alone with no one there to do a walk around with me to take note of any issues with the vehicle. The car was NOT clean, there was dirt in the trunk space, a stain on the middle seat, and the outside of the vehicle was dirty. I had no choice but to take the car in that state as I was on a time schedule. During my time with the car it CUT OFF due to a computer malfunction and took over an hour to come back on causing me and my family to miss a dinner reservation. I WANT MY MONEY BACK!!!

8.0 Very good

Feb 2024

KAYAK
It was convenient. Had some minor issues on pick up which seemed to be related to not booking directly with Budget.

2.0 Poor

Feb 2024

KAYAK
After we finished with contract, we waited almost an hour for our car Next they never ever answer the phone as we left something in the car we needed for work

10.0 Wonderful

Feb 2024

KAYAK
Easy pickup, easy dropoff, friendly staff. Would recommend

1 out of 52

Hertz

Cleanliness

7.2

Comfort

7.1

Pick-up/Drop-off

6.4

Value for money

6.2

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 0114

Monday06:00 - 23:5900:00 - 01:45
Tuesday06:00 - 23:5900:00 - 01:45
Wednesday00:00 - 01:4506:00 - 23:59
Thursday00:00 - 01:4506:00 - 23:59
Friday06:00 - 23:5900:00 - 01:45
Saturday06:00 - 23:59
Sunday00:00 - 01:4506:00 - 23:59
View deals

Filters

Reviews

10.0 Wonderful

Mar 2024

KAYAK
Ron, the person who took me to my car was very personable. I was given an Avis Car & had to return for a Hertz car. That was acceptable and the lady who checked me out of the garage said she'd give me a fuel voucher for my inconvenience & to return the car as close to empty as possible. I didn't have any notation on my slip so I returned it full as I didn't want to pay $10+/gallon to fill it up.

10.0 Wonderful

Jan 2024

KAYAK
Everything was great

8.0 Very good

Dec 2023

KAYAK
I was charged an extra $19 for unquoted fees...that has left a negative experience with me.

2.0 Poor

Nov 2023

KAYAK
Car was dirty, smelled like vomit due to old air filters (known problem in the teslas) and had zero windshield wiper fluid. Long wait at pick up. Drop off was quick.

2.0 Poor

Nov 2023

KAYAK
They forced me to take an ev without warning

2.0 Poor

Oct 2023

KAYAK
Exorbitantly high fee to change drop off location. Will not rent from Hertz again.

1 out of 58

Avis

6.8

Cleanliness

7.3

Comfort

7.2

Pick-up/Drop-off

6.7

Value for money

7.0

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 704 359 5700

Monday00:00 - 01:45
Tuesday00:00 - 01:45
Wednesday00:00 - 01:45
Thursday00:00 - 01:45
Friday00:00 - 01:45
Saturday00:00 - 01:45
Sunday00:00 - 01:45
View deals

Filters

Reviews

2.0 Poor

Jun 2023

KAYAK
It was horrible…I will never rent from Avis again… they used to try harder…now they dont even try

8.0 Very good

Jan 2021

KAYAK

Cons:

Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger.

3.6 Poor

Nov 2020

KAYAK

Cons:

Could not choose type of car. Was billed a $49.95 refueling surcharge upon return even though I returned the car with the tank full after filling up less than 2 miles from the return point.

8.0 Very good

Feb 2020

KAYAK

Pros:

The staff was friendly and nice, especially at the drop off in Roswell, GA

Cons:

While the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.

9.6 Wonderful

Dec 2019

KAYAK

Cons:

My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features

4.4 Mediocre

Oct 2019

KAYAK

Pros:

Customer service at pick up was great but the line was over 45 min long, not enough customer service reps were working.

Cons:

I reserved a VW Jetta or “similar” and got a 2 door camaro that was terrible. The line was way too long to wait in it again to try to change cars.

1 out of 11

Enterprise Rent-A-Car

6.8

Cleanliness

7.7

Comfort

7.4

Pick-up/Drop-off

7.1

Value for money

6.4

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 704 359 8884

Monday00:00 - 01:4504:00 - 23:59
Tuesday00:00 - 01:4504:00 - 23:59
Wednesday04:00 - 23:5900:00 - 01:45
Thursday00:00 - 01:4504:00 - 23:59
Friday04:00 - 23:5900:00 - 01:45
Saturday04:00 - 23:5900:00 - 01:45
Sunday04:00 - 23:5900:00 - 01:45
View deals

Filters

Reviews

8.0 Very good

Apr 2021

KAYAK

Cons:

Too expensive

6.0 Okay

Mar 2021

KAYAK

Cons:

The vehicle should have been a lot cleaner, both inside and out.

10.0 Wonderful

Nov 2018

KAYAK

Pros:

It was very quick and easy to pick up and drop off my car.

10.0 Wonderful

Sep 2018

KAYAK

Pros:

See above

Cons:

Nothing

10.0 Wonderful

Aug 2017

KAYAK

Pros:

I was able to take my rental to my local office instead of the airport with no issues.

10.0 Wonderful

Jun 2017

KAYAK

Pros:

I could not have been treated better or more fairly.

1 out of 10

Sixt

6.2

Cleanliness

7.7

Comfort

7.0

Pick-up/Drop-off

6.4

Value for money

6.8

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 Josh Birmingham Parkway

+1 888 749 8227

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
View deals

Filters

Reviews

10.0 Wonderful

Nov 2023

KAYAK
Hey I’ve always seen this company sitting on the side and just thought, they probably want an arm and a leg for one of those nice cars. I drive a BMW 4 series and once you’ve drove luxury, it’s hard to go back. The price was lower than if I went and rent a Nissan Altima, crazy right. Maybe they had a special or just the timing was right. I like what I got and got a real experience.

2.0 Poor

Sep 2023

KAYAK
When I first tried to book, they allowed me to go through the whole process and then told me there were no cars available. I tried again for a different car and was able to get one. I went to pick up the car and the woman at the counter told me that even though I had a reservation, if it was made that same day there were not any cars available. Then after she actually looked, she told me that my reservation was actually available but there were actually two under my name. I told her I was told that the first one didn't go through because there were no cars available at the time. Then she tried to upsell me on insurance I didn't need and intimidate me with fear tactics about what could happen if I didn't get the insurance. After all that I finally got the car. The car was mostly clean. It had some minor seat stains but it was a good experience. Then at the end of the trip I saw that SIXT charged my card twice, once for the actual rental and once for the one THEY canceled. I called them to dispute the charge and they told me they never actually canceled it, even though when I tried to book they told me there were no cars available. So SIXT charged me for a car they never had that I never rented.

10.0 Wonderful

Sep 2023

KAYAK
Great service

8.0 Very good

Nov 2022

KAYAK
The passenger side rear tire was low when I picked it up. It was showing up with a warning indicator. I had to fill it up twice during my rental and that was a bit nerve wracking when driving.

6.0 Okay

Aug 2022

KAYAK
SUV is old. Not much choices.

2.0 Poor

Aug 2022

KAYAK
Waited in line for 3 hours before giving up and taking an Uber

1 out of 8

Silvercar

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

3101 Yorkmont Road, STE 1600

+1 855 359 2227

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
View deals

Filters

No reviews available

National

9.0

Wonderful

5 reviews

Cleanliness

8.4

Comfort

8.0

Pick-up/Drop-off

8.0

Value for money

7.2

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

5489 R C Josh Birmingham Pkwy

+1 844 366 8843

Monday04:00 - 23:5900:00 - 01:45
Tuesday04:00 - 23:5900:00 - 01:45
Wednesday00:00 - 01:4504:00 - 23:59
Thursday00:00 - 01:4504:00 - 23:59
Friday00:00 - 01:4504:00 - 23:59
Saturday00:00 - 01:4504:00 - 23:59
Sunday00:00 - 01:4504:00 - 23:59
View deals

Filters

Reviews

9.2 Wonderful

Jan 2017

KAYAK

Pros:

Good car, excellent pickup process in Charlotte.

Cons:

The price - I was in a bind and needed the reservation, but I thought it expensive.

10.0 Wonderful

Jul 2016

KAYAK

Pros:

The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.

1 out of 1

Ace

4.7

Mediocre

17 reviews

Cleanliness

4.1

Comfort

4.8

Pick-up/Drop-off

4.9

Value for money

5.0

One location in Charlotte Douglas Airport

Show locations

Locations in Charlotte Douglas Airport

4901 C Wilkinson Blvd.

+1 877 219 9192

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday08:00 - 18:00
View deals

Filters

Reviews

2.0 Poor

Mar 2024

KAYAK
I am dissatisfied with ACE. Upon arrival at the airport, I requested a shuttle from ACE, only to be informed that they were fully booked and unable to accommodate me, despite my February booking and confirmation number. This left me feeling upset, and as a result, I will not be booking with ACE again. Yia Vue

2.0 Poor

Feb 2024

KAYAK
Terrible rental agency. Minimal cars. Downsized my reservation. Charged me my deposit of $500 saying I went out of their area. Nothing in contract about reservation areas. Poor attitude at the counter. Will never rent there or recommend to anyone.

2.0 Poor

Jan 2024

KAYAK
This experience was terrible the first rental car I was given had a check car light on, cigarette holes in the seat and missing things cosmetically. The vechile I exchanged for had a high debt and scratch on the side. This was by far the worst experience I’ve had with this company or any rental company. I paid over $100 for a week to drive around in a messed up car. I want this issue examine and looked at. Also I would like a refund.

2.0 Poor

Oct 2023

KAYAK
Terrible. The third party site, rentalcars.com, had no easy way to contact them to submit my complaint. Will Kayak be reimbursing me?

2.0 Poor

Apr 2023

KAYAK
I made a reservation over a month in advance and they didn’t have any cars when I got there. Also their location is far away from the airport. This may have been kayaks fault but both were very poor.

10.0 Wonderful

Sep 2022

KAYAK
The car had a musty smell and had a tear in the carpet, but the staff is ALWAYS friendly and I have always had great experiences with them.

1 out of 4

Easirent

3.2

Cleanliness

4.4

Comfort

5.0

Pick-up/Drop-off

2.7

Value for money

4.3

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Douglas International Airport

Opening times not available

Filters

Reviews

2.0 Poor

Feb 2024

KAYAK
There was no way to call the shuttle for airport pickup -- I called at least 6 times and the phone just rings and rings. It took 20 minutes for the shuttle to arrive and take us to the office. Once there, I signed in at the desk but 25 minutes later, my name still hadn't been called. I took a cab back to the airport and got a car from Alamo.

2.0 Poor

May 2023

KAYAK
Had to call twice to get them to answer the phone when I arrived. They said they'd send the shuttle and I'd see it in 10-15 minutes. Waited over 20 minutes, and no one arrived. I tried to call again, and no one answered. Gave them until I downloaded and checked Uber & Lyft to come. They never showed up and I ended up using Lyft to take me to the office and using ride share during my trip.

2.0 Poor

May 2023

KAYAK
good on gas. sticker on windshield blocked some of the driver's view, empty cans in backseat, they demanded proof of my own personal car insurance or buy insurance from them and also demanded to see proof of my flight out BEFORE i could take the car. Nothing about this was on their website. upon return, we called as per instructions but no one picked up for 45 minutes. finally called corporate office and they told me to wait until the shuttle swings by, which it did. I called the rental office once more and FINALLY someone picked up but shuttle took 30 minutes for a 10 minute ride to the airport. At the drop off site, 12 other people were waiting for a ride to their flights. Five of them were in danger of missing their flights and took an uber. Badly run business, intrusive rental criteria, sloppy maintenance to the point of being dangerous (windshield obstruction). We can't recommend using this car rental company to anyone else for any reason, as their service is sub-par across the board.

6.0 Okay

Apr 2023

KAYAK
First They overbooked I had to wait for a rental car to come in Some one did arrive 30 minutes later Other people left Finally got paperwork done but The rental person Did Not come out with me to review car He told me just to take pictures I did The car was clean but had small scratches all over car and on passenger side had hit white markers which when I turned in marker on paper that All those scratches and marks were already there The car was ok and not was I asked for but ok Service needs to be addressed When I turned in car one person outside told me one thing and inside person told me another thing They need to get act together My son commented I should have gone to a regular rental because they weren’t professional Also I was charged extra items which later thought I didn’t need $70 more plus rental but it’s over

2.0 Poor

Apr 2023

KAYAK
The car a selected, according to attendant, was not available. They wanted me to take a “premium car” with an additional fee or to call you to cancel the reservation. I never received a car. I ended using UBER for transportation.

2.0 Poor

Mar 2023

KAYAK
Like: The low price/day for the vehicle before adding CDW, Toll Pass, etc. Dislike: Lengthy wait time to rent vehicle (over 30 min). Lack of staff available to perform multiple tasks at once (only 1 staff was at check-in for majority of the time we were there). More than one person complained about the wait time including a women who had waited 40min at shuttle pickup point at airport. Long wait time for shuttle from airport to off-site location (15-20min). There was no information provided to contact shuttle or location to alert them to passengers needing pickup. Lack of explanation of required items, such as declaration page for rental auto insurance.

Economy Rent a Car

3.0

Cleanliness

4.0

Comfort

3.0

Pick-up/Drop-off

2.0

Value for money

4.0

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

200 W Woodlawn Rd

+1 980 498 6947

Opening times not available

Filters

Reviews

4.0 Mediocre

Sep 2023

KAYAK
Sloooooow shuttle service; more than 30 minutes. Staff says shuttle runs on loop. Shuttle driver insists staff has to request shuttle. Phone always going to voicemail--took more than 6 calls to get a live person. Had to request shuttle 4 times. Indifferent initial employees-blame shifting for problems. Car rented had mechanical problems within 2 miles of renting. More than 1.5 hours total from shuttle call to final rental of working vehicle while there were essentially no other, or minimal, other customers.

2.0 Poor

Jul 2023

KAYAK
Couldnt find the place. Shuttle never came, phone number didnt work.

Thrifty

6.9

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5330 Wilkinson Blvd

+1 877 283 0898

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Filters

Reviews

4.4 Mediocre

Jul 2017

KAYAK

Pros:

Quick and easy drop off

Cons:

There is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.

2.4 Poor

Jun 2017

KAYAK

Cons:

I made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.

10.0 Wonderful

May 2017

KAYAK

Pros:

The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!

3.6 Poor

May 2017

KAYAK

Pros:

It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.

Cons:

The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.

3.2 Poor

May 2017

KAYAK

Cons:

A single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.

4.0 Mediocre

May 2017

KAYAK

Cons:

The handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.

Europcar

5.6

Fair

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Please Go To The Advantage Counter

+1 704 395 9983

Opening times not available

Filters

No reviews available

Airport Van

5.2

Fair

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 Wilkinson Blvd

Opening times not available

Filters

No reviews available

Routes Car & Truck Rentals

5.0

Fair

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-b Wilkinson Blvd, Charlotte,nc 28208

+1 786 631 6360

Opening times not available

Filters

No reviews available

Elita Rent A Car

4.0

Mediocre

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Airport Douglas CLT

+1 704 395 9983

Opening times not available

Filters

No reviews available

CarWiz

3.3

Poor

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4121 S Stream Blvd

+1 888 656 7383

Opening times not available

Filters

No reviews available

keddy by Europcar

6.3

Okay

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4200 Rental Car Rd, Charlotte

+1 704 395 9983

Opening times not available

Filters

No reviews available

DRIVALIA

5.8

Fair

No reviews available

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

2230 Boyer Street ,charlotte,nc,us

Opening times not available

Filters

No reviews available

Ace Rental Cars

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4901 C Wilkinson Blvd.

+1 877 219 9192

Opening times not available

Filters

No reviews available

Advance Car And Truck Rental

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5501 Josh Birmingham Pkwy Suite A, Charlotte, Mecklenburg County, North Carolina

+1 704 395 9983

Opening times not available

Filters

No reviews available

AutoEurope

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

Charlotte Charles Douglas International Airport

Opening times not available

Filters

No reviews available

MEGA MC

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

5401-B Wilkinson Blvd

+1 980 498 6947

Opening times not available

Filters

No reviews available

Sunnycars

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4108 Rental Road

Opening times not available

Filters

No reviews available

VIPCars Recommendation

No score available yet

One location in Charlotte Douglas Airport

Locations in Charlotte Douglas Airport

4108 Rental Car Rd, Douglas Intl Arpt, Charlotte, , USA North Carolina

+1 914 368 0091

Monday00:00 - 01:45
Tuesday00:00 - 01:45
Wednesday00:00 - 01:45
Thursday00:00 - 01:45
Friday00:00 - 01:45
Saturday00:00 - 01:45
Sunday00:00 - 01:45

Filters

No reviews available

1980 travelers who rented a car in Charlotte Douglas Airport gave the car agency they used an average rating of 5.7

Car rental locations at Charlotte Douglas Airport

Good to know

Most popular car type

Economy