Car rental at Charlotte Douglas Airport

Car rental at Charlotte Douglas Airport

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Charlotte, NC, United States - Douglas
20 May — 27 May
Same drop-off
Charlotte, NC, United States - Douglas
Fri 20.05
Noon
Fri 27.05
Noon
Driver's age:

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Charlotte Douglas Airport car rental reviews and directory

Rated #1
Alamo
Best rated
8.4 Excellent (287 reviews)
1 location in Charlotte Douglas Airport
Alamo
Locations in Charlotte Douglas Airport
  • 8.4
  • 8.7
  • 8.4
  • 8.5
  • 8.1
Recent reviews
2.0 Mediocre2021 Oct 25
I will not rent from Alamo again.
10.0 Excellent2021 Sep 27
Easy pick up, no line. Kylie, at Charlotte Airport Alamo counter was so nice, professional, and efficient. We were able to get our car quickly, and had no problems at all. Return was smooth and quick as well.
1.9 Horrible2021 Aug 30
Female staff person behind check in counter very rude
1.9 Horrible2021 Aug 16
They were out of rental cars. I did not have a rental car while there.
10.0 Excellent2021 Jul 22
The Dodge van was a little rough but everything about the rental experience was great.
5.9 Okay2021 Jul 10
I had set up the “skip the line” pickup, only to find the kiosk wasn’t working on my arrival. I’d recommend calling ahead to check. Car cleanliness was mediocre; I rented a minivan, and found crackers under the seats and juice box residue on the interior from a previous renter’s kids. My biggest recommendation is to CHECK YOUR RECEIPT! I had filled the gas tank past the “full” line, yet found a charge for 3 gallons at $4.62 a gallon. I called to complain, and they immediately refunded the charge. Overall a mediocre experience.
8.0 Excellent2021 May 11
Staff was relatively friendly and helpful, vehicle was excellent.The vehicle was not waiting for us when we arrived. We had to wait over 30 minutes for a vehicle to arrive at the facility. Communication of this was poor as we were told the wait would be only 10 minutes and I believe we were not immediately notified when our vehicle was ready.
4.0 Okay2021 Apr 05
When we picked up the vehicle it only had 1/4 of a tank of gas so we had to wait 20 minutes for them to go put gas in it. When we returned the vehicle we stopped about 20 minutes from the city to fill it up and we were still charged for 3 gallons of gas at 10.00 a gallon, which is absolutely ridiculous.
4.0 Okay2021 Mar 27
Drop off was super easy and the van was perfect for our needsMy flight was delayed by 3 hours, so instead of getting in at 9:00 pm it was midnight. When I got to the Alamo rental in the airport the entire garage was empty of cars. There were about 8 of us in line with nothing that we could do but wait to see if more cars were brought over, the employee said that they had overbooked and were waiting for more cars to be turned in and cleaned up. It was after 2:00 am when I got my car, thank goodness I kept my email confirmation because they wanted to charge me an extra $125 even though I picked up the car 5 hours later than I originally scheduled it for. I guess car rental companies are like airlines, they overbook "hoping" people don't show up but when everyone does the customers just get mad and end up having a poor experience.
10.0 Excellent2021 Mar 25
Staff was greatOur car had trash and food crumbs in it.
Rated #2
Hertz
7.8 Good (262 reviews)
1 location in Charlotte Douglas Airport
Hertz
Locations in Charlotte Douglas Airport
  • 8.2
  • 8
  • 7.7
  • 7.6
  • 7.5
Recent reviews
4.0 Okay2022 May 06
Drop off was a nightmare. The location i was supposed to drop off is no longer open - and apparently that has been the case for a long time. Size of ‘SUV’ was no where near what i expected - comparison was chevy equinox - and not what we got.
4.0 Okay2022 Apr 24
Charlotte was great Cincinnatti was poor
10.0 Excellent2022 Feb 26
Our flight had been delayed and we missed our connection. HERTZ was the only rental car place to offer a one way. They are convenient!
4.0 Okay2022 Feb 25
It was difficult to get an employee to give me a paid receipt.
10.0 Excellent2022 Feb 05
My experience with Hertz was wonderful , I didn’t care for the model if car I rented ( Nissan Altima) but everyone that I dealt with was very pleasant and efficient Thank you
2.0 Mediocre2022 Jan 17
When I got to the counter, they said no cars were available.
2.0 Mediocre2021 Dec 21
At check in, the agent told me that I needed to select at least the base level of their protection products (a loss & damage waiver) because my auto insurance would not cover me. That didn't sound right, and I tried to decline, but I was told that I needed to select one. I eventually did after much back & forth. After doing research, I learned that my auto insurance did indeed cover me and I could indeed decline the product, but when I called Hertz to try to get the coverage removed they would not help me. I talked to at least 2 agents and 2 supervisors and waited on hold for hours. I was told the only way to get it taken off was to drive back to the rental location 2 hours from where I was staying. Both the deception at the counter and the terrible customer service was a major disappointment and but a damper on my trip. I will never use Hertz again.
10.0 Excellent2021 Dec 21
Easy quick pick up and drop off.
2.0 Mediocre2021 Dec 20
Advertised vehicle and rate is not the same when you arrive as online. You won't be able to get what you rented or the rate, I paid double the original confirmed online price to get the exact same car I reserved.
10.0 Excellent2021 Dec 19
There was a giant stink bug in the car when I picked it up. Didn’t notice until it was too late.
Rated #3
Budget
7.6 Good (228 reviews)
1 location in Charlotte Douglas Airport
Budget
Locations in Charlotte Douglas Airport
  • 7.7
  • 7.9
  • 7.5
  • 7.6
  • 7.3
Recent reviews
2.0 Mediocre2022 May 09
Rental car was not road worthy and the outside was filthy upon pick up. The inside has also not been wiped down.
10.0 Excellent2022 May 01
Car was not clean on the outside and could be better inside.
10.0 Excellent2022 Apr 26
Long lines to pickup but it was an airport location with hundreds of people stranded by canceled flights
10.0 Excellent2022 Apr 16
Excellent Long line to wait at check in drop off was great
8.0 Excellent2022 Apr 05
Empathy for our comfort getting home from Charlotte!
2.0 Mediocre2022 Apr 04
Budget in Charlotte rented me a car with Virginia plates that expired 3 months ago, missing Virginia safety inspection sticker, tail light out and check engine light on. Hands down the WORST rental experience I have EVER had. Had to "exchange" the car for a legal one. Budget canceled my original contract and issued me a new one for more than DOUBLE the cost of the original. 4 hours on the phone during my vacation and it looks like I will have to call back again. I will never rent with Budget or Avis ever again.
4.0 Okay2022 Mar 23
Car was filthy. Not washed. Windows dirty outside and inside. Dents on front and rear bumpers Hey Budget: Spend less effort on up selling gas and insurance. Spend more effort on providing a decent vehicle.
10.0 Excellent2022 Feb 14
Excellent customer service. Easy drop off. Will be using Budget again.
8.0 Excellent2022 Jan 27
Check in was really slow with only one person dealing with quite a few customers.
6.0 Good2022 Jan 10
In hindsight, I see that your staff is purposely ambiguous when describing certain things in the rental process such as pre-paying for gas so that your company can swindle people out of money. I asked what the benefit of pre-paying for gas would be and the agent said price and convenience, He did not say, however, that I lose the money for gas that I don't use.
Rated #4
Dollar
7.3 Good (494 reviews)
1 location in Charlotte Douglas Airport
Dollar
Locations in Charlotte Douglas Airport
  • 7.8
  • 7.6
  • 7.1
  • 7
  • 7
Recent reviews
8.0 Excellent2022 Apr 30
Staff at the desk was wonderful. She gave us very personalized service. My drop off experience was also excellent. Fast efficient. I left something in the car and went back to retrieve it but the car was already in the cleaning area on another level. The two staff contacted the cleaning area and got it back for me. All very pleasant and went the extra mile
8.0 Excellent2022 Apr 26
One day later I have still not received a receipt, nor was I able to speak to anyone at Drop off. I picked up and dropped off the car earlier than planned, which should qualify me for a one day reduction in the rental fee. I never saw an agent to check me in. I left the key and the gas receipt in the car. Still no word. Also, on the last day the check oil and engine lights came on. That's an issue that doesn't apply to me, but affects how I feel about the car is maintained.
6.0 Good2022 Apr 11
I tried to extend my rental a half day but Hertz quotes a low low price of $582 & change. I returned the Hertz rental and got a Dollar rental, they only wanted $263!!
10.0 Excellent2022 Apr 10
The friendly employees. They made it easy. Everything was easy.
2.0 Mediocre2022 Feb 07
We booked through kayak, when we got to the pick up location we were told they didn't have any cars available.
4.0 Okay2022 Jan 08
The car was filthy and fluids were low. Windshield also had a chip in it.
6.0 Good2022 Jan 04
That drop-off fee was a bitch.
8.0 Excellent2021 Dec 29
Car was as expected and rented
6.0 Good2021 Dec 21
Low rental prices but got hit with almost $200 of fees and taxes. Definitely do not recommend.
8.0 Excellent2021 Nov 28
Good cars, just too expensive.
Rated #5
Advantage
6.8 Good (228 reviews)
1 location in Charlotte Douglas Airport
Advantage
Locations in Charlotte Douglas Airport
  • 7.1
  • 7.3
  • 6.7
  • 6.7
  • 6.7
Recent reviews
2.0 Mediocre2022 May 05
The company is out of business. We had no car despite having a reservation and confirmation number.
6.0 Good2022 Mar 29
It is VERY important to note that we had an excellent experience with Ashley and the other staff at Advantage rental. They were very helpful and the pickup and drop of were very easy. That being said, DO NOT RESERVE ANY 2021 TOYOTA RAV4 VEHICLES!!!!! Read this article: https://www.carproblemzoo.com/toyota/rav4/2021/assist-problems.php We had this exact problem when using the adaptive cruise control plus lane assistance. The car repeatedly was pulled left or right and one had to remain vigilant, holding the steering wheel somewhat firmly to keep it on track. Without the lane assist, the cruise control worked just fine. This shouldn't have to be the case, that you have to turn off one safety feature to have the other one work. I explained this in detail to the staff at Advantage. Who knows if they will push this further up the chain of command. The individual comments I have read from people taking their cars to dealerships is that Toyota is not taking responsibility for this at all.
2.0 Mediocre2022 Mar 18
Kayak died not work. My car model was not available they forced me to rent a more expensive car
4.0 Okay2022 Mar 08
When I reserved the car through Priceline I was not told that advantage only allowed you to drive the car in four states. I ended up needing to beg a ride to West Virginia for my show because my car wasn’t allowed to go there.
8.0 Excellent2022 Feb 02
There was nothing wrong with the rental or the process except the car smelled of cigarette and marijuana. I had to leave the back windows cracked when parked, so the smell was not that bad when I entered the car.
6.0 Good2021 Nov 07
There are two things that I was not told about that were a shock when I picked up the car. I was not told that my rental was only good for two or three local states and I was not told that they add a deposit fee to my rental that was about equal to the rental itself making the rental price almost double. Now, I got it back when I returned the car but it was still a shock not being told about it up front.
2.0 Mediocre2021 Oct 19
We arrived at the airport, called 3 times for a shuttle, after 45 mins called again and were advised they didn't have any vehicles. Never again with this agency or service.
10.0 Excellent2021 Oct 02
There was not a wait to pick up the car and both staff members were very nice
3.9 Mediocre2021 Aug 10
When I booked the car my receipt said it included unlimited miles. Yet when I went to rent the car I was told that anything over 150 miles would be $0.49 per mile unless I paid an additional$20.00 per day for unlimited. I am extremely displeased with this bait and switch tactic.
8.0 Excellent2021 Jun 29
Yes
Rated #6
Payless
5.8 Okay (136 reviews)
1 location in Charlotte Douglas Airport
Payless
Locations in Charlotte Douglas Airport
  • 6.1
  • 6.1
  • 5.7
  • 5.3
  • 6
Recent reviews
2.0 Mediocre2018 Oct 21
The Payless shuttle never came.We went to AvisWe waited 40 minutes
2.0 Mediocre2018 Oct 09
Never got my car.- completely unacceptableNothingPayless called me while I was on the way to the rental car to tell me they didn’t have a car for me. Unacceptable
10.0 Excellent2018 Sep 18
Easy check-in, car was ready
2.0 Mediocre2018 Aug 06
The van did not pick us up. We waited 40 plus minutes and had to take a cab to their location. The local phone number given to us went to a national location. We could not get info as to when we might have been picked up. The local Payless employee could have not been less helpful and offered no apology. We will never use Payless again.
8.0 Excellent2018 Aug 05
Payless .. not bad, not amazing, but good enough!The price was good, no secret charges. The staff were very nice and I was in and out asap. Car was great and got me exactly where I needed to go!The shuttles take a long time but I understand why. I took a cab instead to find the NC airport location.
4.0 Okay2018 Jul 17
loss for wordscar was fine.I had to wait at the airport for over an hour for a shuttle to the site. when I got to the site I had to wait for a car and it to be cleaned. I was really disappointed. I have used Payless in the past and was satisfied , I think I might have to really think about using u people again
2.0 Mediocre2018 Jul 04
No pickup. No phone answering. Terrible customer svcNothingSat on curb for 25 minutes with no shuttle circulating. Called local office number 4-5 times with no one answering the phone. Then called national 800 number, actually spoke to a human who assured me a shuttle was on the way. After waiting another 10 minutes I walked inside and rented from another company. Not worth the hassle and wasting an hour of your life waiting for their shuttle bus. Will not rent from Payless ever
2.0 Mediocre2018 Jun 11
I picked up the car with quarter tank of gas with 5536 meter mileage and returned the car with half tank full of gas with 5574 meter mileage. I only drove 38 miles for whole rental. I added 5.162 gallon of gas which is about half full of tank. Payless Car Rental girl wanted me to pay up to full of tank gas and charged me additional $18.07 for fuel charge. I felt I got robbed
3.2 Mediocre2018 May 16
Car not ready, smelled like cigarettesThe car got good gas mileageFirst the shuttle took 45 minutes to arrive, even after two phone calls. The car wasn’t ready so we had to wait 15 more minutes after getting there, even though we were almost two hours later than we had reserved the car for. The car was smelled like an ash tray and was filthy with crumbs in the cup holders and stains on the seats.
2.8 Mediocre2018 May 10
Charlotte Airport Payless POORCar itself was running and functionalExtremely long wait for Charlotte Payless staff to pickup and drop off. rental is off Airport property No urgency what so ever Car war dirty Employees were confrontational with each other and customers
Rated #7
Enterprise
8.7 Excellent (43 reviews)
1 location in Charlotte Douglas Airport
Enterprise
Locations in Charlotte Douglas Airport
  • 8.8
  • 8.7
  • 8.6
  • 8.8
  • 8.5
Recent reviews
10.0 Excellent2018 Nov 19
It was very quick and easy to pick up and drop off my car.
10.0 Excellent2018 Sep 03
Superlative service in Charlotte thoughtful helpful in all waysSee aboveNothing
10.0 Excellent2017 Aug 12
Easy and professional.I was able to take my rental to my local office instead of the airport with no issues.
10.0 Excellent2017 Jun 25
I could not have been treated better or more fairly.
8.4 Excellent2017 Apr 24
Everything
10.0 Excellent2017 Apr 18
Everyone and everything
2.0 Mediocre2017 Mar 20
NothingOn line it stated that a depoist would be taken for a debt card but when I got there they would not take my card so I had to wait in line at Avis for 45 mins and the price was 177 vs the 49 that I was quoted on line I will never use the on line service again
10.0 Excellent2017 Mar 17
the customer service was amazing!
10.0 Excellent2017 Mar 05
all good. no complainsEnterprise has this all digital quick service where they do everything in their tablet and it us much much quicker than doing on paper and signing stuff the old school way. They just email u the contract. No need to keep the paper in the car. Very cool. The customer service agent was very helpful. The car he let me take was very good.
10.0 Excellent2017 Feb 23
price, quality of van and convenience. Quick to rent and to return.Nothing
Rated #8
Avis
7.7 Good (52 reviews)
1 location in Charlotte Douglas Airport
Avis
Locations in Charlotte Douglas Airport
  • 7.8
  • 7.7
  • 7.9
  • 7.8
  • 7.4
Recent reviews
6.0 Good2022 Apr 08
Dashboard was dusty, it obviously hadn’t been cleaned. Windshield (inside) was streaked. Availability of one-way rental was a real plus.
10.0 Excellent2022 Jan 06
I had to get a rental with little to no notice at Charlotte - big airport. Avis was easy, fast, perfect car and a good bargain. Kinda makes you want fly less and drive more.
8.0 Excellent2021 Dec 17
All was generally fine with check in, return. I'm giving a rating of one below excellent because (a) the car wasn't in great condition cosmetically and (b) I had to change my plans. The price for the additional two days was higher than the initial rental period. I understand that it may be business practice, but it doesn't feel great when one is already a captive customer.
8.0 Excellent2021 Dec 16
Agent was great. Fast and efficient. Had trouble finding the USB port in the car and Sirius XM (neither Avis fault) was very slow to come on but otherwise good experience.
5.9 Okay2021 Jul 20
Super long lines to pick up, had to spend 1 hour with a toddler in line and no other lines at any other rental agency. Accepted a car with a 1/4 tank (which I was happy to do) just to get a car faster. Felt really bad for the workers having to deal with it all. If you can’t turn them around fast enough, don’t set them up. Set up for failure.
2.0 Mediocre2021 Jul 08
Pick up and drop off we’re good.Cleanliness was bad. Inside and out, had to clean it myself before I let my family inside. Used mask on floor, fake fingernails on the floor. Sticky substance on the console. Some type of substance in back covey compartment in the back that I could get removed with my hands. Outside was dirty and with some hardened dirt(?). Plus there were painted numbers on front and side windows that would not come off with cleaner, I assume was painted on. But the worst part was the driving. Once it got to speeds of 60 or more the inside would shake and vibrate. Can you imagine having to deal with that for a week and a half of driving. What a major pain. At least the steering wheel did not shake. But it did vibrate like everything else inside. So had to deal with rattling sound all the time. I suspect the alignment is way off. I did let the check out person know this concern when I dropped it iff.
8.0 Excellent2021 Jan 09
Did not like the Tacoma, it was stuck in 4wd at first, and just drove like a brick, should have gone with the ranger.
3.6 Mediocre2020 Nov 11
Could not choose type of car. Was billed a $49.95 refueling surcharge upon return even though I returned the car with the tank full after filling up less than 2 miles from the return point.
8.0 Excellent2020 Feb 16
The staff was friendly and nice, especially at the drop off in Roswell, GAWhile the car I got was technically an upgrade and very nice, I would have preferred to get the smaller car I originally reserved.
9.6 Excellent2019 Dec 28
My car was missing its set of primary keys, so I didn't have any automatic locking /unlocking features
Rated #9
Thrifty
6.6 Good (81 reviews)
1 location in Charlotte Douglas Airport
Thrifty
Locations in Charlotte Douglas Airport
  • 6.9
  • 6.8
  • 6.4
  • 5.9
  • 6.9
Recent reviews
4.4 Okay2017 Jul 27
Easy drop offQuick and easy drop offThere is no Thrifry drop off, if I didn't know to take to Dollar I would still be wandering the airport.
2.4 Mediocre2017 Jun 06
Thrifty and Kayak -- Bad combinationI made two Thrifty Car reservations using Kayak. When I tried to pick up the first car Thrifty said the reservation was cancelled. Sure enough, I checked the Kayak paperwork and the reservation cancelled automatically two hours before the scheduled pick up time. I checked the next reservation 3 days in the future and found that it too automatically cancelled 2 hours before the scheduled pick up. I called both Kayak and Thrifty and neither could change it. Absolutely useless.
10.0 Excellent2017 May 17
They made it so easy and were so very friendly!!The location was close to the airport, the shuttle was clean and easy to find, and the employees were so kind and very efficient!
3.6 Mediocre2017 May 07
The highlight of this experience was surrendering the vehicle.It was exhilarating being reprimanded by the check in desk for declining their own insurance, even though I had already purchased insurance via Kayak.The rented Ford Fiesta may have once been a viable vehicle, but the transmission barely cycled--leaving me stranded more than once in the middle of intersections. What a piece of junk.
3.2 Mediocre2017 May 02
Worse than the DMVA single person running the counter when checking in. Zero ability to answer questions. The car treated me like a teenager with having speed limited to 80, volume limited to 9, seat belts that would shut off the radio if they weren't plugged in. There wasn't a drive to pick us up from the location to go back to the airport. Overall, the situation was a disaster.
4.0 Okay2017 May 02
The Handling of the CarThe handling of the car that I was given was terrible. It was very sensitive, which made it tough to drive especially when on the highway. In addition, the lady at the counter said the upgrade was $12 and when I got the receipt, it as $20.
8.4 Excellent2017 May 01
Great car, great rate, sketchy location and unhelpful employeesThe car was brand spankin' new, for an unfathomably low price. Drove well, great gas mileage. If you pay by credit card, don't get the insurance! Your credit card company most likely has car rental insurance built in (obviously, you should double check first). Don't let them try to push insurance on you.The location is pretty awful and not on the Airport grounds. The folks working there are not helpful, slow, and don't understand customer service.
3.2 Mediocre2017 Apr 24
Not what I purchasedI purchased a specialty car that was shown as a smaller suv on Kyak. When I got to Thrifty I was given a compact car. They asked if I wanted to upgrade to what I got online- for double the price. WILL NOT go through Kayak/Thrifty again!
8.4 Excellent2017 Apr 10
The staff was very friendly and helpful.
8.0 Excellent2017 Apr 02
Pick up in Charlotte, no cruise control
Rated #10
Silvercar
10 Excellent (1 review)
1 location in Charlotte Douglas Airport
Silvercar
Locations in Charlotte Douglas Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
Rated #11
Sixt
10 Excellent (1 review)
1 location in Charlotte Douglas Airport
Sixt
Locations in Charlotte Douglas Airport
  • 10
  • 10
  • 10
  • 10
  • 10
Recent reviews
10.0 Excellent2022 Apr 24
Easy pick up and drop off.
Rated #12
National
9.7 Excellent (5 reviews)
1 location in Charlotte Douglas Airport
National
Locations in Charlotte Douglas Airport
  • 10
  • 10
  • 10
  • 10
  • 8.8
Recent reviews
9.2 Excellent2017 Jan 05
Good car, excellent pickup process in Charlotte.The price - I was in a bind and needed the reservation, but I thought it expensive.
10.0 Excellent2016 Jul 24
GREAT CUSTOMER SERVICEThe Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.
Rated #13
Ace
4.6 Okay (6 reviews)
1 location in Charlotte Douglas Airport
Ace
Locations in Charlotte Douglas Airport
  • 3.6
  • 4.6
  • 4.6
  • 4.9
  • 4.6
Recent reviews
8.0 Excellent2022 Apr 10
Promt Pickup Friendly stuff. Very helpful. Fair value for money.
2.0 Mediocre2022 Mar 15
Car had an alignment issue. Traction control light was on. Two front tires had no tread. Had to purchase two tires to complete my trip.
2.0 Mediocre2021 Dec 04
Price gouging, charging airport fees but not in airport, Rates change after ask extension but never advised of this prior, charged card on file multiple times daily without authorization, say called never received, When I called could have advise of increasing rates not offered weekly best rates had to schedule another promotion online for better rate then declined insurance but first time was not a problem second had to use their insurance for $90 plus more which I thought was alot. Online showed insurance added $11 day should have been like $44. I didn't bother going back and forth with the pricing need transportation until mine out shop. Manager Owner information on business card never answered cell. Agent T. declined to provide corporate number stated have no clue what it is. Will be filing dispute with my financial institution and BBB.
2.0 Mediocre2021 Dec 04
Upfront pricing instructions of changed rates going up if extension and billing card without authorization daily instead of offering weekly best rates price gouging, not in airport but charging fees like they are. Very bad experience. Manager never answered cell phone or call back as requested agent C.. and T.. to advised owner. Distracted service, felt very unappreciated.
5.9 Okay2021 Sep 08
Pros: the price was excellent Cons: - the car smelled like smoke - the checkout process took a while. I’ve never had this happen before but they called my car insurance company to confirm that my insurance was valid. They were on hold and had to be transferred a couple times and then they had me talk to the agent. - pickup was complicated. There were no signs for Ace in the airport for shuttles, and they didn’t have a counter at the airport like the other car rental places. I had chosen the airport location so I thought there would be something indicating what to do. I ended up calling the number on my reservation and finally was able to talk to a person who gave me a number to call to figure out the shuttle. Also looking at the reservation I saw that it was really close to 6pm when the place closed so instead we ordered an Uber to take us. -drop off was complicated. Based on our pickup experience we called ahead and asked for the shuttle to be ready to take us to the airport at 1:45pm. We arrived at 1:43 and the shuttle didn’t come until 2. At that point we were running late. We asked the driver multiple times to take us to southwest in the departures area. He started going towards arrivals and we yelled to take us to departures but he just took us to arrivals instead and seemed very confused.
Advance Car And Truck Rental
1 location in Charlotte Douglas Airport
Advance Car And Truck Rental
Locations in Charlotte Douglas Airport
Recent reviews
Airport Van
1 location in Charlotte Douglas Airport
Airport Van
Locations in Charlotte Douglas Airport
Recent reviews
Easirent
1 location in Charlotte Douglas Airport
Easirent
Locations in Charlotte Douglas Airport
Recent reviews
Elita Rent A Car
1 location in Charlotte Douglas Airport
Elita Rent A Car
Locations in Charlotte Douglas Airport
Recent reviews
Europcar
1 location in Charlotte Douglas Airport
Europcar
Locations in Charlotte Douglas Airport
Recent reviews
keddy by Europcar
1 location in Charlotte Douglas Airport
keddy by Europcar
Locations in Charlotte Douglas Airport
Recent reviews
MEGA MC
1 location in Charlotte Douglas Airport
MEGA MC
Locations in Charlotte Douglas Airport
Recent reviews
Sunnycars
1 location in Charlotte Douglas Airport
Sunnycars
Locations in Charlotte Douglas Airport
Recent reviews
1824 travelers who rented a car in Charlotte Douglas Airport gave the car agency they used an average rating of 7.4

Car rental locations at Charlotte Douglas Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at Charlotte Douglas Airport

  • Travelers can avoid the inconveniences of public transportation by booking a car rental at Charlotte Douglas Airport. While the CATS bus will drop you off in Charlotte's center, they will not get you to a specific destination. Rental vehicles suit travelers who wish to explore sites within and around Charlotte city. Taxis or shuttles transport travelers to specified destinations but are relatively expensive when one needs to visit more than one popular site. Additionally, with a rental, travelers do not have to stress about bulky baggage or too much luggage, instead of in public transportation means, which sometimes have luggage limits.
  • A shuttle is unnecessary to get to the rental desks at the rental car center since it is within walking distance. Walk past the baggage claim area, and once you are outside, walk across the crosswalk. Multiple car rental agencies, including Enterprise and Avis, have desks on the second floor. Rental vehicles tend to be in high demand because they are convenient and offer flexibility and booking a car before arriving at Charlotte Douglas Airport is highly recommended. A reservation guarantees a traveler a vehicle and ensures they will be out exploring the fascinating sites Charlotte city offers a few minutes after landing.
  • Finding the return location for the rental is easy, but travelers must ensure the car is brought back in pristine condition. Each rental agency has a designated returns area indicated to make it easier to locate. Directions to the drop-off area are marked all along the airport's road past the hourly deck's entrance and up to the specific returns area, which has its entrance to the left. After dropping off the vehicle, travelers should exit the deck by taking an escalator or elevator to the second level then go across the bus crosswalk to arrive at the terminal.
  • Picking up a car rental at Charlotte Douglas Airport is more manageable towards the week's end, particularly over the weekends. Travelers scheduled to fly out on an early morning flight should ensure they bring back their rental early in the morning when traffic is slow-moving. Traffic congestion into the bustling airport is also worse in the evening because of heavy traffic, so renters should arrive before 4 pm to avoid returning the rental when Charlotte Douglas Airport car rental offices are not open.
  • Book your rental car at Charlotte Douglas Airport at least 6 days before your trip in order to get a below-average price

FAQs about renting a car at Charlotte Douglas Airport