Guest reviews
Overall rating
7.2
Good
Based on 22 reviews
Cleanliness
7.4
Comfort
7.4
Pick-up/Drop-off
7.0
Value for money
6.9
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
3
3
0
1
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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10.0
Pros: All round great experience, helpful and chatty staff at drop off.
Cons: Lucky wasn’t raining but the covered walkway is being worked on now
review from
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9.2
Excellent but slow pick up
Pros: Car, cleanliness, ease of process. Overall car hire as it should be - no excess hard sell, just here’s your car and off you go. Return even simpler.
Cons: Delay in picking up due to 1 person only dealing with all Budget and Avis rentals. Not his fault - he was very efficient and friendly but policy decision to employ only 1 person to cover all pickups for 2 companies.
review from
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8.0
Hassle Free
Pros: No hassle picking up car. Great price.
review from
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2.0
Cons: Didn’t get car!:/
review from
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3.6
ABSOLUTE JOKE - do not use.
Pros: Car itself was new.
Cons: 1. The car was supposed to be Full of fuel - it was empty and i was left stranded in the country with no phone service or open fuel stations (pickup late at night) 2. Nobody will answer the phone 3. Upon complaining i was told to just ring head office...
review from
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9.6
Great value.
Pros: Price
Cons: Irish registered car. Speedo in Kilometers per hour.
review from
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7.2
Pros: Good value for money. Nice car to drive (SEAT Ibiza) Helpful staff at pick up compound.
Cons: Waiting 20 mins at pick up desk. Salespersons attitude to my having own excess insurance cover. Paying £23 extra for taking car to Republic of Ireland. Windscreen washer bottle almost empty.
review from
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2.0
We were charged but no car was ever reserved!!!
Pros: Nothing!!
Cons: You guys took our money and even sent us emails to confirm our booking and then booked us under a false reference number. We were stranded in Belfast with 2 kids at 10pm at night with no cars to rent anywhere!! We will never use Kayak
review from
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6.4
Pros: Budget staff very friendly and helpful.
Cons: Car booked was Focus class but car provided was Fiesta class. i.e Puegot 208. This has happened before! Is it a car trawler flaw.
review from
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