Guest reviews
Overall rating
7.6
Good
Based on 9 reviews
Cleanliness
7.3
Comfort
8.2
Pick-up/Drop-off
7.3
Value for money
8.0
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
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3
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5.2
Cons: No after hours drop off. Wasn’t specified in reservation
review from
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7.6
Pros: Price
Cons: Difficulty picking up vehicle
review from
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8.0
Store front
Pros: The location that I picked up the car was old and run down. Not very inviting or up to date. Not a place that I would want my kids to walk into.
review from
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8.0
Quick and easy
Pros: It took probably less than 5 minutes to pick up the car. I was greeted as soon as I walked up to the counter and the whole process took less than 5 minutes. The car was a Chevy Impala which was nice, I was hoping for something different since I had rented a Premium class, but they only had one Premium on the lot. The car was comfortable and roomy enough and I was very pleased to get 32mpg on my trip.
Cons: The car had not been cleaned out. There was fast food wrappers and bits of food and crumbs on the back seat.
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Does Budget offer shuttle or airport pick-up services from Reagan-National airport (DCA)?
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