Guest reviews
Overall rating
6.2
Good
Based on 23 reviews
Cleanliness
6.4
Comfort
6.1
Pick-up/Drop-off
6.4
Value for money
5.7
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
2
3
1
1
7
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
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great experience
great price
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2.0
Pros: Nothing
Cons: They could have honored my reservation. It's was cancelled while I was on my way to Colombia with no explanation or warning. When I talked with them, they were of absolutely NO HELP. Could not explain who canceled or for what reason. TERRIBLE customer service. Will not use them again. And will think twice before booking thru you!!
review from
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10.0
Pros: The staff very frindly, excellent customer service, and the price was the main thing that we like. thanks a lot keep like that
review from
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8.0
Pros: Yes, they did
Cons: Cars are in pretty good conditions, tires are not. I suggest to upgrades their cars with LED headlights
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4.0
Pros: It was OK. NO problem.
Cons: Steeering wheel very hard. car was difficult to drive. Dangerous car.
review from
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7.2
Pros: To share with my family
Cons: THe price could be better
review from
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2.0
Pros: Worst service ever. They canceled my reservation twice within 24 hours before pickup.
Cons: They should honor the reservations they make fot the customers
review from
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2.0
Pros: When arrive to the airport they have no office, only one cel phone number and they don't answer. The information agent call them and they say because the reservation was suppose for 12 pm and was the 6:30 pm they only wait to hours and don't have cars availables at that moment
Cons: don't contract with budget they are irresponsibles and don't take care of customers
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2.0
Cons: When we got there the reservation was canceled
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2.0
Cons: they canceled my reservation
review from
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10.0
Pros: Quick delivery, airport.pick up Great assistant
review from
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2.0
Would not rent a car
Cons: The rental place does not have a shuttle - you need to find a taxi to take you 500 meters. Then it’s in a mini-mall that nobody knows. Then the company doesn’t accept a card without raised numbers. They sent me next door with a price that was double. Not a problem from price (still cheap) but everything else lacking - really don’t bother. Go with Avis in terminal.
review from
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8.0
Cons: Me querian cobrar extra por millas cuando la reserva decia ilimitadob
review from
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Top tips for renting a car from Budget in Medellín
- Economy rental cars from Budget in Medellín are around 57% cheaper than other car types, on average