Guest reviews
Overall rating
6.7
Good
Based on 13 reviews
Cleanliness
6.9
Comfort
7.0
Pick-up/Drop-off
6.3
Value for money
6.3
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
6
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1
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1
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8.4
Pros: I was never informed that the drop off in Mooresville was during business hours so I had to travel 20+ miles to find the office was closed. Very inconvenient that I had to return the next day.
Cons: Being notified that Mooresville office was closed with no after hour drop off. Plattsburgh pick up was excellent.
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2.0
Pros: Worst experience ever. They doubled my rate and blamed it on you. Horrible, shameful service. I will never use again.
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10.0
Pros: ease of service
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6.0
Pros: Budget was great. They gave us an upgraded vehicle at no extra charge and everything went very smoothly from check-in to return.
Cons: KAYAK!! I had requested a reservation from BTV (Burlington) and when I received my confirmation email, I noticed that you had made me a reservation from a different airport in upstate New York! That would have been useless, so I had to call Budget directly to modify the reservation which eliminated any price advantage I had received through Kayak.
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10.0
PBG Rental Car Experience
Pros: Great customer service.
Cons: N/a
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10.0
Wonderful Experience
Pros: The car was ready when we got there and they even have us a free upgrade. The car was very clean and comfortable!
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10.0
Pros: Free upgrade to a small truck, very easy
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8.8
Drop-Off Fee Too High...
Pros: Everything about the car and the rental experience was great. It was my first time in a Ford Fiesta, I was very impressed. I was also given the option a free upgrade to a Mustang, however it didn't have enough luggage space. The road conditions were also wet, slushy, rainy, and snowy, so it's likely that this is why it was a free upgrade... they can't rent the car otherwise and my rental would have gotten it further south away from crappy weather where thay can charge more for it.
Cons: The $100 one way drop off fee seems excessive! I'm hoping to recover these fees from the airline that screwed me in the first place, making me have to rent a car to drive 6 hours away to fly home
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