Cons: There were no cars available
Pros: Price was good
Cons: I rented a 4x4 pickup because there was three of us going on a ski trip. They stated that the pickup (2020 Ram Limited) had too many miles on it and could not be rented. They in turn gave me a Durango only to discover that it was not a 4x4, they then traded that for a Toyota 4-Runner which was a gutless tinny 4x4 that barely made it over the mountain and the cruise control did not work. I ended up trading that in for a Ford Explorer Platinum which was perfect... So what is my time worth??? I made a reservation weeks in advance and ended up getting keys for 4-different vehicles before getting something that was satisfactory!! Disappointed to say the least!
Cons: Car stunk to high heaven. Smelled like somebody smoked in the car and they used some strong smelling cleaner to cover it up. Was so bad I had to stop and get some febreeze to counteract the smell.
Cons: Your company oversold the rentals....so that the four of us that had reservations we not able to get a car and stranded at the airport at 11:15 p.m with no can service..... unacceptable!!!
Pros: The car ran well and was good on mileage.
Cons: The emergency reserve person working on the 27th was extremely stressed and taking it out on the customers. I stood in line for 2 hrs to get the car I had reserved. I also did not receive a mid size SUV even though that’s what I reserved. I received a large car but paid the mid size SUV price. I would NEVER call in that person to work ever again. Even if it’s an emergency. No patience, rude to the customers, told us all to go somewhere else, she even said out loud that she didn’t know how to do anything. Anyone would be better than her.
Pros: I suppose the fact the car we finally got did not break down and drove well
Cons: We arrived on the Tues after Thanksgiving. Staff greeted us with "we're so stressed out, so many cars came back, we can't keep up. Your car won't be ready for an hour or more as we just don't have the staff to keep up with the cleaning". Not a good start to OUR vacation. We ordered a car, and they offered us a truck instead, but it was a monster truck, huge! Poor gas mileage, difficult to park. So we went and got lunch and came back to exchange. Now a line, had to wait 30 min to get waited on. Then same sad story from agent, but we got a car. Went out to lot, they were still cleaning so we helped put it back together, and had them forgo the rest of cleaning--now 4 hrs into our vacation time, no fun. Still hearing how stressed they were. Well guess what now we were stressed!!
Cons: Fuel gage was at 1/8. Budget still put it at 1/4 filled up. Minor perhaps, but should have been adjusted.
Cons: Will not use budget again. They didn’t have the vehicle we needed to fit more, the customer service at pickup was not helpful and was rude. Overpriced and not at all satisfied
Pros: Staff was not very engaged. Could be friendlier.
Cons: My car was dirty. It had been quickly vacuumed it looked like. There were crumbs and dirt in all the crevices and around the floor mats.
Pros: I really didn’t like anything about this rental.
Cons: CLEAN your vehicles! It literally smelled like fermenting fruit crossed with B.O. It was disgusting. And we returned it before the office opened. Went back 30 minutes after they opened and they had already rented it out again. There is NO WAY they washed it for the next renter.
Pros: They were assholes! I had to cancel because they wouldn't allow the driver to get the car.
Cons: Using a different company.
Pros: The Drop off wás a nightmare. My contract Says the Drop off would be un Reno, once there, they didn't know anything about me preocupa the car I wanted to Drop off.
Cons: They should coordinate their customers' information.
Budget has 2 rental locations in Saint George. Take a look at our Budget rental location map to find the best rental cars near you.