Guest reviews
Overall rating
5.5
Okay
Based on 40 reviews
Cleanliness
5.9
Comfort
6.0
Pick-up/Drop-off
4.9
Value for money
5.4
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Pros
"Staff were friendly and helpful."
(in 1394 reviews)
""Great price, very clean car.""
(in 3750 reviews)
"Great car and easy drop-off"
(in 1485 reviews)
Cons
"Terrible customer service as well"
(in 355 reviews)
"Will NEVER use Budget again!"
(in 252 reviews)
"Car smelled like smoke !"
(in 239 reviews)
Recent reviews
Traveler rating
3
3
6
3
10
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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5.6
Pros: Staff was friendly, though not very helpful.
Cons: It was not clear from the directions that I needed to go to the desk in the airport first, and then to the site. So I waited for a shuttle 45 minutes, and then got to the office, and the attendant wasn't there, then he sent me back to the airport, and then back again. So, it was a mess.
review from
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7.6
Cons: A clean car and the chosen car type.
review from
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3.6
Cons: Car was a disaster total wreck 100 dents and stains on the upholstery promised Tahoe and had to settle for KIA van
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2.0
Pros: Tried to pick up the car early was told I had to wait hours until noon then was told at noon nothing was available and then they were going to downgrade the car so it would be cheaper I said I didn’t want the insurance they insisted and it was double the price. Return day also inchangable.
Cons: Customer service
review from
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2.0
No car available
Cons: Basically I got reservation code and no car available. Not sure I can or should trust this service in future
review from
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2.0
Very bad
Pros: Nothing
Cons: We had a deal to rent and there was no info that thy will freeze us 6000€ on the card what was not possible so we could not rent it in the end!!!!!!!!!!!!
review from
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2.0
Worse car rental experience
Pros: Nothing
Cons: They gave away my rental car without notice. I showed up to the airport and no one was at their desk. Another company finally called Budget for me and I found out they gave my car away and left the rental booth for the day.
review from
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9.2
Great deal
Pros: Check-in and check-out quickly. Great deal. Less price.
Cons: I suggest clean the car better.
review from
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10.0
Simple, fast, economy
Pros: Simple, make the reserve by internet. Low price. Excellente car.
Cons: The dependent on counter must be friendly and smile. if yoy dont like this job, leave it.
review from
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2.0
Deceptive business practices
Pros: Car itself drove fine, although one side had major body damage that had not been fixed.
Cons: The total cost was nearly 40% more than the quoted price. Although the booking indicated that the final cost included various fees and taxes, they took that cost as the base and added additional taxes/fees. They had two versions of the rental contract, one showing the lower online price, and another for the actual cost. They would not honor the online price.
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2.0
terrible customer service
Cons: Car ordered was not available. Told Kia would be swapped for the ordered mustang. No upgrade or discount offered. When agent was instructed to provide mustang or refund, agent refused to serve and provide service. Long lineups in PBI and no in terminal rentals available.
review from
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2.8
Cons: They overcharged us. It was quoted at 127.58 and they charged us almost 300. They would not allow us to forgo the insurance even though we had our own coverage that is world wide. They also took a 1,000. hold on my card. NOT HAPPY
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Top tips for renting a car from Budget in Santiago
- Mini rental cars from Budget in Santiago are around 46% cheaper than other car types, on average