Traveler reviews
Overall rating
6.0
Good
Based on 154 reviews
Boarding
6.2
Comfort
6.0
Crew
7.0
Entertainment
4.6
Food
5.1
Find cheap flights on Cebu Pacific
Round-trip
Economy
Cebu Pacific information
| IATA Code | 5J |
|---|---|
| Routes | 174 |
| Top route | Cebu City Mactan Intl to Manila Ninoy Aquino Intl |
| Airports served | 52 |
| Top airport | Manila Ninoy Aquino Intl |
Cebu Pacific traveller reviews
Pros
"Friendly staff; value for the money."
(in 11 reviews)
"Staff was helpful pre boarding."
(in 8 reviews)
"Flight was ahead of time."
(in 2 reviews)
Cons
"Flight was delayed 90 minutes."
(in 47 reviews)
"Almost an hour late"
(in 6 reviews)
"All food and even water cost money."
(in 5 reviews)
Recent reviews
Traveler rating
14
4
4
11
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6.0
Flight was delayed for almost 30 minutea, I had difficulties to catch up the connecting flight. Bit due to tje well organized Singapore airport I was able to make it
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2.0
The flight was delayed for 3 hours and I missed my transit flight.
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2.0
Was denied early boarding for a hot seat row 1C. I asked gate attendant why I couldn’t I board as I paid extra for that seat and it’s privileges that come from purchasing it. and she said no that Cebu Pacific does not allow it. When I boarded plane finally I had nowhere to put my bag as the seats behind me had taken my overhead area. The flight attendant said that the gate attendant was wrong. I fly a lot in the philippines and to Japan and now I have no choice but to fly with Air Asia. At least they board with zones and allow rows 1-3 to board early.
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2.0
I was rebook by the other airpott because of the delayed flight
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2.0
We have been delayed from 3:55pm to 9:00pm
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10.0
Excellent flight.
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4.0
Arrived on time
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2.0
None
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10.0
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
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2.0
Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.
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10.0
The space between seats are a bit narrow
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6.0
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
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2.0
Waited Over 5 Hours for a 1 1/2 hour Flight. Manila AirPort is absolutely pathetic. This was after Cebu Pacific personnel tried to overcharge me for excess baggage.
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6.0
Don't use kiwi
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8.0
I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.
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10.0
Pros: Fun crew, smooth flight.
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3.6
Cons: I will never fly with them again they tried to charge me 114 us dollars for 1 bag. I only paid 43 dollars for my ticket..
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10.0
Pros: awsome deal awsome flight
Cons: nothing great flight.review from
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8.0
Pros: the flight was comfy
Cons: some drinks!!!! NOT alcohol but like water or soda.review from
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9.5
Pros: Boarding was smooth and quick.
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7.6
Cons: Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!
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2.0
Pros: Not Satisfied
Cons: Need improvementsreview from
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8.0
Cons: More legroom
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3.6
Pros: The boarding and landing was okay.
Cons: Crew don’t engage well. Plane smells like poop the whole time.review from
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4.0
Pros: The crew was very nice, but the beer wasn't cold. Then the plane became painfully cold during the flight.
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5.2
Pros: Price was great and the crew was friendly
Cons: All food and even water cost money. The check in line took extremely long. The seat was not padded enough so I was sitting on a lump the whole tripreview from
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9.5
Pros: The quiz and prizes given by the service crew onboard
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3.0
Cons: Seats that recline and quieter announcements especially the game
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4.0
Cons: They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day
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7.3
Pros: The seat has a bit more space than regular economy in competitor airline
Cons: The cabin crews on this flight need some passenger service training!review from
Cebu Pacific FAQs
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Flight status
Cebu Pacific route map
Top airports served by Cebu Pacific
- Manila Ninoy Aquino Intl Airport (MNL)
- Cebu City Mactan Intl Airport (CEB)
- Davao City Francisco Bangoy Airport (DVO)
- Boracay Godofredo P. Ramos Airport (MPH)
- Angeles City Clark Intl Airport (CRK)
- Iloilo City Mandurriao Airport (ILO)
- Bacolod Airport (BCD)
- Puerto Princesa Airport (PPS)
- Cagayan de Oro Laguindingan Airport (CGY)
- Zamboanga City Airport (ZAM)
- Hong Kong Intl Airport (HKG)
- Tacloban City D.Z. Romualdez Airport (TAC)
- General Santos Intl Airport (GES)
- Singapore Changi Airport (SIN)
- Panglao Bohol–Panglao Intl Airport (TAG)
Cebu Pacific contact information
- 5J IATA Code
- +632-7020-888 Call
- cebupacificair.com Visit
Flight status, cancellation and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.