Pros: Excellent. Friendly, helpful, professional staff. Nice vehicle. Well done!
10.0 Excellent2018 Dec 20
Free upgradePros: I had ordered a small car to keep the prices low and they offered me a large vehicle and I asked for a pick up truck and they gave me one at no extra charge great service great company policy
8.8 Excellent2018 Dec 04
Kayak and Google provided wrong address.Pros: Everything EXCEPT.... (see what I didn't like)Cons: I had been provided this address 1, 1000 Airport Road, Leduc, AB T9E8B7 which is wrong. The correct location is inside the airport. It was extremely difficult for me to pick up the vehicle because of that.
10.0 Excellent2018 Nov 16
Pros: Quick and easy pick up and drop off
9.2 Excellent2018 Oct 08
Pros: Good keep with 4wdCons: Hood rattles and bends when hit by gusts of air from passing tricks
10.0 Excellent2018 Sep 13
Good servicePros: They are friendlyCons: Service
3.6 Mediocre2018 Sep 06
Car smelled like cigarettes and it was filthyPros: Amazing customer serviceCons: Picked up late and didn’t have time to switch cars. The one i got was super smokey and dirty
10.0 Excellent2018 Sep 03
Pros: Fast and smooth transactionCons: I like everything
10.0 Excellent2018 Aug 27
Was given an upgrade.Pros: Quick check in and out. Upgrade to a very new and comfortable car.
Cons: Someone at the office between noon and 5 pm on a Sunday.
10.0 Excellent2019 Apr 20
Pros: YesCons: It wasn't really obvious from my paperwork that we had to call for the shuttle to come pick us up at the airport. The number could be more "front and centre" on the reservation paper. Luckily, someone else on our flight was renting with them and had already called the number.
9.2 Excellent2019 Mar 01
10.0 Excellent2019 Jan 28
Pros: Staff were polite and efficient.Cons: If not providing winter tires in January, at least mentioning that they are not winter tires before I drove away.
8.8 Excellent2018 Nov 03
Pros: All good. With the car and the front desk lady.Cons: Insurance the offer me was overpriced. 35 per day.
10.0 Excellent2018 Sep 16
Not open late enough.Pros: Good service. Picked up from airport. Great price too.Cons: Close too early. Had to take a cab From the airport to hotel because they were closed. Had to cab back the next day when they were open. Returned car and then had to take a cab to airport. Too inconvenient.
10.0 Excellent2018 Sep 05
Pros: Friendly, professional staff
10.0 Excellent2018 Sep 05
Smile and be talkive Mr Driving Force great company well managedPros: I like the fact that the car was nice and new and well cleaned and a shuttle provided for ride from the airport and back to the airport I would rent from driving force again and referrer more People to rent from driving force and it was well pricedCons: What I didn’t like about driving force when I returned the car the person at the counter had no smile felt like he was not friendly or talkative
10.0 Excellent2018 Sep 01
Great value and quality servicePros: I really appreciated the ease of transfer from the airport to car pick up. Kind associates and efficient service. The car was in impeccable shape and I got a surprise upgrade!
8.0 Excellent2018 Aug 25
Great rental, efficient and courteous servicePros: Shuttle service was prompt and very helpful. Rental was great, fantastic for 2 kids in car seats.Cons: I was charged a full days additional rate without being told why. I had to stop the clerk to explain why the charges were different.
Pros: Super friendly staff at airport. Great vehicle. Low rate.
10.0 Excellent2019 Feb 27
Pros: Staff were great. Thecar was clean and handled very well.Cons: The tank wasn’t full-full when I picked it up.
10.0 Excellent2019 Jan 11
Pros: Everything worked and the rental price was right.Cons: Surcharge for 2nd driver - $13 per day extra... never seen this before.
10.0 Excellent2019 Jan 07
Pros: size was good for 8Cons: sometimes storage tight with back seats up but great if back seats down and only five people
6.8 Good2018 Nov 27
Pros: The rental agency was easy to find and convenient to the airport. The vehicle was nice and clean and well-maintained. The staff outside in the lot were punctual and helpful.Cons: There was quite a wait to begin our process.The return of the rental car was very time consuming more so than at any other city we have ever rented a vehicle in.
3.2 Mediocre2018 Nov 20
Pros: Not much at all I liked about this experienceCons: It was a car rental in Edmonton Alberta. they gave us a BC plate car. it was also during a snow storm in November, no winter tires, windshield washers didn't work, gadgets on the screen kept flashing up. worst car rental experience I have ever had.
4.8 Okay2018 Nov 06
keep your original confirmation email and price given!Pros: Car was fine. Heater worked fast and well. Comfortable and easy to drive.Cons: There was a discrepancy between kayak price of $84C and their invoice of $96C returned two hours early. Asian fellow at Hertz/Thrifty desk was rude and didn’t know what he was doing and put me through finding photos of the kayak info and the old email and confirmation etc and then he ended up passing item off to a female agent who got it all fixed and charged me the original Kayak price agreed on. Anxiety over missing the allowed time to get our luggage put through... the whole thing was not my fault but ended up looking like I was the one doing something wrong!!!
8.8 Excellent2018 Nov 03
Quick in, quick outPros: Very content. Got off my plane, and was s driving my rental car about 15 minutes later. Friendly staff. Got a nice car for a very decent value.Cons: Nothing
Pros: We liked everything about our rentalCons: nothing could have been better. enjoyed dealing with Routes
8.4 Excellent2019 May 07
Pros: The stuff was very friendly and approachable.Cons: I would be glad if the car had USB to phone charger ports
6.0 Good2019 Mar 20
Pros: Service is decent.Cons: Windshield deductible of $100 after paying $7.99 makes no sense for one rock chip. We know they will just repair the windshield until it actually cracks. It's the first car rental that's ever hit me with an additional insurance and $100 charge thereafter for a rock chip. Overall a bad experience.
10.0 Excellent2017 Nov 08
Great servicePros: The customer is great ... very friendly staff and the best rate
10.0 Excellent2017 Oct 11
Pros: Prompt, efficient service. Very reasonable price.
10.0 Excellent2017 Sep 15
Pros: Staff was great and transaction was easy.Cons: May be due to construction close to the Branch, pickup time is quite long, 40 minutes. Pre Authorize deposit is usually 300/350 but they have $500 Pre Authorized amount..
Pros: The staff was very professional and honest.Cons: The air filter needed to be changed because it smelt like cannabis every time I turned on the heat or AC. I was very glad to accept a discount. :).
2.0 Mediocre2018 Jun 24
Pros: n/aCons: agency cancelled the rental one hour before pickup, stated I would be on the waiting list but did not contact me after the cancellation
10.0 Excellent2017 Oct 29
Great experience overallPros: Friendly staff, clean vehicle, easy pickup and drop off
2.0 Mediocre2017 Aug 01
Cons: Required to drop the car off early to catch flight while no attendant present and now Enterprise is trying to charge me for a scratch on the car.
9.2 Excellent2016 Dec 14
Car rental YEGPros: Great customer service and very quick process coming and going.Cons: full-size vehicle was pretty compact!
10.0 Excellent2016 Oct 20
Great ServicePros: The Enterprise Reps were very friendly and worked together to get the car ready quickly. Also made my return to the airport very easy.