Guest reviews
Overall rating
8.1
Excellent
Based on 28 reviews
Cleanliness
8.6
Comfort
8.0
Pick-up/Drop-off
8.2
Value for money
7.7
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveler rating
5
2
1
0
2
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8.0
Pros: The staff was very professional and honest.
Cons: The air filter needed to be changed because it smelt like cannabis every time I turned on the heat or AC. I was very glad to accept a discount. :).
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2.0
Pros: n/a
Cons: agency cancelled the rental one hour before pickup, stated I would be on the waiting list but did not contact me after the cancellation
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10.0
Great experience overall
Pros: Friendly staff, clean vehicle, easy pickup and drop off
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2.0
Cons: Required to drop the car off early to catch flight while no attendant present and now Enterprise is trying to charge me for a scratch on the car.
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5.6
Pros: The people were super friendly and they did what they could to help out.
Cons: The cost changed. Needed to have a credit card. And lots of pressure after landing in Edmonton.
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9.2
Car rental YEG
Pros: Great customer service and very quick process coming and going.
Cons: full-size vehicle was pretty compact!
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10.0
Great Service
Pros: The Enterprise Reps were very friendly and worked together to get the car ready quickly. Also made my return to the airport very easy.
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10.0
Pros: All the staff was very courteous and prone to help me with an international credit card problem. If it wasn't for the attendant's promptness to help, I could not have rented the car.
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7.2
Pros: fast pick up drop off, car was clean and well appointed
Cons: Brought back the car 10 hours early still got charged for a whole day! Climate system did not work properly, had to keep turning it on and off at -21 degrees Celsius... that was really bad. I would pick a different company out of the Edmonton international airport.
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9.2
Very good experience
Pros: Good price, good car, good service.
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