Staff was very friendly and helpful! Only thing that could have been better was if it was closer to the center of the city.
We reserved a Nissan Qashkai in advance but were concerned about space for 2 large suitcases in the back plus some smaller bags. Once we arrived in the UK from the US, I called the location and asked for an SUV with a large trunk area, so they set aside a Ford Kuga for us. The car was terrific; large trunk and comfortable seats; it was also a diesel model and seemed to get good mileage. Tahlia and Sam at the location were very friendly and informative. If we’re ever in Oxford again and need a car, we’d definitely book with Enterprise again! Note re insurance: we normally rely on Amex coverage but weren’t sure about the coverage for tires and roadside assistance so we did pay for that (£5/day) and waived the rest. Suggest that renters check their coverage before arrival so you know your options.
No printed contract on driving off. Difficult to find return location,despite GPS, a small map would have helped
Out of my 14 day rental, I had to deal with two flat tires. The first happened sometime after the rental branch had closed. I tried numerous numbers, was cut off, transferred or given another number to call, all to no avail. After an hour of trying to reach someone, I was advised to call the police for help. After calling them they came and gave me a ride to the nearest town to find a hotel for the night. They gave me the number for AA to call and give them my number and tell them what hotel I was at. They said they would notify me the next day when they found someone available to fix the car. I wasn’t called till the afternoon, had to take a taxi back to the car to meet the AA tow truck, drive to Quick Fix location, then walk to and wait 2 hours at a nearby restaurant while it was fixed. Then I had to drive 2 hours south to find my next hotel to be close enough for an early morning planned Castle tour. So, I lost both a day’s plan from my itinerary and had to stay in a different town than planned and the place I was having dinner. With the 2nd flat I had a direct number to AA. They were there in 20 minutes, took the screw out and plugged it. Told me to take it to a Quick Fix location along my itinerary route plan. They didn’t have the right tire so they sent me to another town that did. They had the right tire but no time to do it, so I went back to the first one where they said they could order one and get it by the next day. That came and went and so did the next. I drove around with my tire plugged for the duration of my trip before turning it in.
Daniel Foorks superior customer service!
We rented a "luxury" Mercedes van. The luxury item was air-conditioning. The van was noisy and rough. It had 65,000 miles and run down. The side mirrors and the windows could not be operated from the driver's seat. Poor value for the money.