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Car rental at London Heathrow Airport

Driver's age: 26-65
Fri 02.08
Fri 09.08

Search hundreds of travel sites at once for car rental deals at London Heathrow Airport (LHR)

Here is why travelers choose KAYAK

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Choose your pick-upChoose from: In-terminal pick-ups, shuttle service and more

Cheap car rentals at London Heathrow Airport

Peugeot 208 car
Peugeot 208
or similar SMALL
2
2
4-5
M
₪68/day
Ford Focus car
Ford Focus
or similar SMALL
4
2
4-5
M
₪68/day
Kia Optima car
Kia Optima
or similar MEDIUM
5
3
4-5
M
₪71/day
Fiat 500 car
Fiat 500
or similar SMALL
2
2
2-3
M
₪59/day
Class Premium Car car
Class Premium Car
or similar LARGE
5
5
4-5
M
₪169/day
MG ZS car
MG ZS
or similar SUV
4
2
4-5
M
₪70/day
Kia Sportage car
Kia Sportage
or similar SUV
5
3
4-5
M
₪82/day
Class Compact Wagon car
Class Compact Wagon
or similar SMALL
4
2
4-5
M
₪82/day
Skoda Superb Combi car
Skoda Superb Combi
or similar MEDIUM
5
3
4-5
M
₪149/day
Best rates found by KAYAK users in the past 48 hours.

Top tips for renting a car at London Heathrow Airport

  • Heathrow Airport (LHR) serves much of the UK, which means whether you’re visiting the south of England or wanting to journey further north to the Lake District and beyond, Heathrow is likely to be your flight’s destination. That’s why car hire at London Heathrow Airport is so convenient. Located outside central London and along the UK’s network of motorways, hiring a car lets you get on your way as quickly as possible.
  • When hiring a car and looking to get onto the rest of your journey, it’s important to note that the M25, which sits alongside London Heathrow, circulates London. When navigating the M25 near Heathrow, in general you will find that main roads that contain the number 1, M1 and A1 for example, are most likely heading north or northeast, main roads beginning with the number 2 will most likely be heading southeast. Similarly, roads with the number 3 will most likely be heading southwest, and roads with number 4 will most likely be heading west or northwest.
  • Being one of the busiest airports in Europe, Heathrow is always active with passengers flying in and out. When returning your car hire at London Heathrow Airport, try and return it in the early afternoon if possible as that is when there is more likely to be a lull in foot traffic to and from the car rental desks. Rush hour at the airport tends to be mid to late morning and again late afternoon to early evening.
  • After you hire your car and pack in all your luggage, you’ll want to find your way out of the airport as smoothly as possible. There are four perimeter roads, north, south, east, and west, that circle the airport and all other roads in and around the airport begin with either a N, S, E, or W to help you navigate your way out and on to your destination.
  • 25% of our users found rental cars at London Heathrow Airport for ₪140 or less
  • Book your rental car at London Heathrow Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at London Heathrow Airport

  • Where can you find car hire at London Heathrow Airport?

    In Terminal 2, the car hire desk is located on Level 1, just to the side of the Information Desk to the right of the Customs exit. Terminal 3 car hire is similarly located in the Arrivals area, near the Emirates Chauffeur Drive Lounge. In Terminal 4, it is located to the right of the terminal on Level 0. And in Terminal 5, car hire is located to the right of the terminal on the near wall upon exiting.

  • How do I get to the main motorways from Heathrow?

    When travelling to most destinations from Heathrow you will need to gain access to either the M25 or the M4. From Terminal 4 and Terminal 5, gaining access to the M25 is as easy as following the Terminal exits, which lead you directly to the M25. With Terminal 5 you will need to go over the roundabout and then gain access to the ramp. From all other Terminals, you will first gain access to the M4 after travelling north under the tunnel and continuing straight at the roundabout. Journey west along the M4 to reach the M25.

  • What documents do I need to hire a car at London Heathrow Airport?

    When hiring a car at Heathrow Airport you will definitely need to bring with you your driving license, passport, and credit/debit card. If you booked online you will also need proof of your booking, usually through a receipt or confirmation number. Make sure to check with your specific car hire company as certain companies also ask for documents, such as proof of address.

  • What petrol stations are near Heathrow?

    Different rental companies offer different fuel policies and you may need to fuel your car either after you leave the airport or before your return. There are several petrol stations that serve Heathrow Airport. An ESSO is located just after the tunnel along the Bath Road near Terminal 2 and 3. To the east of the airport is located a Texaco service station. And to the southeast, running along the A30, Great South West Road, is BP petrol station. Make sure to double check if your car takes diesel or petrol to avoid any damage.

  • How much does it cost to rent a car at London Heathrow Airport?

    On average a rental car at London Heathrow Airport costs ₪170 per day.

  • What is the cheapest car rental company at London Heathrow Airport?

    In the past 72 hours, the cheapest rental cars were found at GREEN MOTION (₪66/day), SURPRICE CAR RENTAL (₪86/day) and keddy by Europcar (₪96/day).

  • Which car rental companies will pick you up at London Heathrow Airport?

    Car rental companies that offer shuttle or pick-up services from London Heathrow Airport to off-airport locations include GREEN MOTION , Alamo, Hertz, Dollar, and Europcar.

London Heathrow Airport car rental reviews and directory

Sixt

7.8

Cleanliness

8.6

Comfort

8.5

Pick-up/Drop-off

7.6

Value for money

7.3

One location in London Heathrow Airport

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Locations in London Heathrow Airport

Terminal 2 Landside Arrivals

+44 20 7018 8246

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Jan 2024

KAYAK
The lady on the desk when we picked up the car was amazing … pick up point terminal 2 . Sorry I forgotten her name. She was very helpful. When we come over on again I’m positive that we will be using your services again. Many thanks Jason & Andrea Humphries

10.0 Wonderful

Oct 2022

KAYAK
After sales service also good. Will go for sixt next visit.

10.0 Wonderful

Oct 2022

KAYAK
I was delivered car as per my selection only. car was well maintained and almost new. only problem was it was not completely clean from inside. car seats and mats were full of pet's hair. except that everything was very well.

10.0 Wonderful

Sep 2022

KAYAK
We had to wait 20 minutes for collection but we were a little early and they didn’t open until 7am. Overall collection was straight forward, nice new cars with very little damage. Handing the car back was a simple and straight forward process. Will use again in future.

2.0 Poor

Sep 2022

KAYAK
Pick-up is in a hotel. Shuttle bus takes you two floors down. Then you have to take an elevator up (with all luggage). Long wait (45 minutes). Elevator down to collect the car. Everything together roughly 90 minutes.

10.0 Wonderful

Jul 2022

KAYAK
A very nice car, large enough for 5 passengers and 4 cases, good sat navigation. Busy at pick up but friendly service.

1 out of 10

Hertz

7.5

Best rated

Cleanliness

8.3

Comfort

8.1

Pick-up/Drop-off

7.7

Value for money

7.3

2 locations in London Heathrow Airport

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from₪165/day

Locations in London Heathrow Airport

Hilton Hotel Terminal 4

+44 843 309 3009

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Northern Perimeter Rd (west)

+44 843 309 3009

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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Reviews

4.0 Mediocre

Jul 2024

KAYAK
Major waiting time for pick up. The car was handed over without inspection because of which I had issues driving as the wipers were faulty even though the car only had 2700 miles on it. There is no way to approach them if you book thru kayak or qeeq and they do not entertain any third party insurance that you may purchase thru there platforms and insist that you spend 3 times on hertz own insurance Also, hertz does not remove the exorbitant block they put on your card immediately. My block amount was more than the rental amount and I am still to receive the credit despite the bill being settled and 4 days being passed It's better to book directly from a car company after reading all terms and conditions rather than booking thru platforms which offer no information support or assistance in your trip

6.0 Okay

Jun 2024

KAYAK
Staff was very friendly and interested to help. We reserved a Volvo XC90 and we were given an XC60. We pointed it out to the service desk. They acknowledged the error, but said that they couldn’t help because we prepaid and that we would need to contact customer service. Customer Service said that they needed approval from the location. I am assuming that I will not receive an adjustment. That causes me not to book through Kayak. Additionally, they charged me £212 for minor scratches on a wheel.

10.0 Wonderful

Jan 2022

KAYAK
Good customer service

6.0 Okay

Jan 2022

KAYAK
The new car didn't have ANY USB chargers... only USB-C. That was bloody annoying for a new rental car. That ridiculous system for checking how many points you have on your licence is also both unique and antiquated. I know it's not a Hertz specific problem... but FFS!!! The staff member did help in the end and offer an alternative. The car was great and at a good price.

4.0 Mediocre

May 2021

KAYAK

Cons:

We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.

10.0 Wonderful

Aug 2020

KAYAK

Pros:

I still have my car rental. Not sure why I am receiving this email now.

1 out of 10

GREEN MOTION

5.3

Most popular

Cleanliness

6.3

Comfort

6.0

Pick-up/Drop-off

4.9

Value for money

5.3

3 locations in London Heathrow Airport

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from₪98/day

Locations in London Heathrow Airport

239 Sipson Road

+44 20 8619 7000

Opening times not available

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239, Sipson Road, Holiday Inn London, London, UK

+44 20 8619 7000

Opening times not available

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Holiday Inn M4J4, 239 Sipson Road

+44 208 122 9265

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

2.0 Poor

Jul 2024

KAYAK
Wouldn’t use it again. We hired a van and from our initial inspection the van 1. Wasn’t ready in time 2. had a lot more scratches than on their report which we recorded 3. Had a broken piece of wood in the back which was not noted down. Poor.

2.0 Poor

Jun 2024

KAYAK
Terrible. Avoid at every cost. They claim you’ve damaged the car when you haven’t and take loads of money from your deposit. Read the guardian article about them. There is a class action against them. They should not be included on comparison websites as it reflects really badly on that website.

10.0 Wonderful

Jun 2024

KAYAK
The location was weird, but the service was excellent and people were friendly.

2.0 Poor

Jun 2024

KAYAK
Green Motion office was closed and we could not collect our car despite us checking in earlier and informing them of my flight number . I have written a email to you on the case and is wasting your response . This is my confirmation number EXP(B)-4768286-47475. Please attend to my request asap .

8.0 Very good

May 2024

KAYAK
Staff were extremely friendly and efficient and the car I was given was above and beyond what I was expecting

6.0 Okay

Apr 2024

KAYAK
Not a fan of virtual documents

1 out of 17

Easirent

4.6

Mediocre

61 reviews

Cleanliness

5.9

Comfort

5.9

Pick-up/Drop-off

4.5

Value for money

5.0

One location in London Heathrow Airport

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Locations in London Heathrow Airport

C/O Sheraton Skyline Hotel, Bath Road, Hayes

+44 203 130 0448

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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Reviews

2.0 Poor

Nov 2019

KAYAK

Pros:

Nothing! Stay away and help put disreputable businesses out of business!

Cons:

Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.

4.0 Mediocre

Sep 2019

KAYAK

Pros:

The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.

Cons:

Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).

2.0 Poor

Aug 2019

KAYAK

Pros:

The young teenager working there was probably the only person that was courteous and understanding there.

Cons:

Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!

2.4 Poor

Aug 2019

KAYAK

Pros:

I can't think of anything.

Cons:

A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.

2.0 Poor

Nov 2022

KAYAK
not happy with kayak as no customer care to talk to, cant make changes, not value for money

2.0 Poor

Oct 2022

KAYAK
Liked the car but didn’t realize it came with only 100 miles/day. So I had to upgrade which doubled the price. Took over an hour to find the bus and get to their off airport site. Two hour waiting in a queue with just one person checking everyone in. Felt so bad for couple in front of me who were going to miss their cruise do to horrible delay. On return the bus only came once an hour to return to Terminal 5! Never renting from them again!

1 out of 18

keddy by Europcar

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in London Heathrow Airport

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from₪101/day

Locations in London Heathrow Airport

London Heathrow Airport

+44 371 384 3410

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59
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10.0 Wonderful

Jul 2024

KAYAK
Very swift service

1 out of 1

National

10.0

Wonderful

1 review

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in London Heathrow Airport

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Locations in London Heathrow Airport

Enterprise Rent A Car

+44 20 8897 2100

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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No reviews available

Alamo

8.3

Very good

11 reviews

Cleanliness

8.9

Comfort

8.5

Pick-up/Drop-off

8.5

Value for money

7.8

One location in London Heathrow Airport

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from₪160/day

Locations in London Heathrow Airport

Enterprise Rent A Car

+44 20 8897 2100

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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10.0 Wonderful

Jul 2024

KAYAK
It was wonderful, thanks to guys involved

10.0 Wonderful

Jun 2024

KAYAK
The staff were very helpful and professional 👍

4.0 Mediocre

May 2024

KAYAK
They kept trying to upcharge us for everything! Our original price went from $140 to like $400 before I said no to all extra charges. The drop off location was also INCREDIBLY difficult to find.

8.0 Very good

Apr 2024

KAYAK
It was fine but I had some mechanical or electrical problems with the car and I called Alamo and there wasn’t a quickly solution, so I looked for help in other persons. I was in the middle of a trip and I couldn’t wait all the day for a solution

8.0 Very good

Nov 2023

KAYAK
it seemed it took quite a while to find us a car, but everything else was very smooth and fast (especially mentioning zainab here for fast hand-in at the return)

10.0 Wonderful

Oct 2023

KAYAK
a te y e

1 out of 3

Europcar

7.9

Cleanliness

9.0

Comfort

8.6

Pick-up/Drop-off

7.6

Value for money

8.0

2 locations in London Heathrow Airport

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from₪221/day

Locations in London Heathrow Airport

Northern Perimeter Road West

+44 371 384 3410

Opening times not available

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Northern Perimeter Road West

+44 371 384 3410

Opening times not available

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Reviews

4.0 Mediocre

Apr 2024

KAYAK
They didn’t have the car I had ordered and the ‘equivalents’ were not at the same level. They are all salespeople. You get off the plane exhausted and despite already having paid for a car they work irritatingly hard to get you to upgrade both the car and the insurance. A tiring, frustrating experience.

10.0 Wonderful

Apr 2024

KAYAK
Loved the car. very friendly staff at Heathrow. quick check out at Heathrow. easy return.

7.6 Good

Sep 2019

KAYAK

Pros:

Staff friendly; car was new and clean.

Cons:

Check in process very slow, more staff needed.

1 out of 1

Avis

7.3

Cleanliness

7.6

Comfort

7.4

Pick-up/Drop-off

7.6

Value for money

7.1

2 locations in London Heathrow Airport

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Locations in London Heathrow Airport

Central Heathrow Loc

+44 344 544 6000

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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Heathrow Apt T5 Bus Stop 25

+44 344 544 6000

Monday04:45 - 23:59
Tuesday04:45 - 23:59
Wednesday04:45 - 23:59
Thursday04:45 - 23:59
Friday04:45 - 23:59
Saturday04:45 - 23:59
Sunday04:45 - 23:59
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Reviews

10.0 Wonderful

May 2024

KAYAK
The only thing that could have made my experience better was to have the steering wheel on the left side of the vehicle and to drive on the proper side of the road.

4.0 Mediocre

May 2024

KAYAK
Car was too small, any upgrade quoted @ £60.00 a day, no thanks

10.0 Wonderful

Apr 2024

KAYAK
Team very friendly and professional

10.0 Wonderful

Sep 2023

KAYAK
When you book you should included full insurance in the price its hard when you arrive at the car rental desk and you told your car agreement is with out full insurance

2.8 Poor

Dec 2019

KAYAK

Cons:

I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.

2.0 Poor

Sep 2019

KAYAK

Cons:

I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.

1 out of 4

Enterprise Rent-A-Car

7.1

Cleanliness

8.5

Comfort

8.4

Pick-up/Drop-off

7.4

Value for money

7.1

One location in London Heathrow Airport

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Locations in London Heathrow Airport

Northern Perimeter Road

+44 20 8897 2100

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Jun 2024

KAYAK
Super friendly and helpful staff.

2.0 Poor

Apr 2024

KAYAK
Overcharged on return

10.0 Wonderful

Apr 2024

KAYAK
Staff was courteous and knowledgeable and took the time.

10.0 Wonderful

Dec 2019

KAYAK

Pros:

Quick service, very friendly staff

Cons:

Everything is been perfect:)))

7.6 Good

Oct 2019

KAYAK

Pros:

The staff was very friendly and efficient both at pickup and drop off.

Cons:

When we picked up the car the staff person assisting us did the processing outside at the car. This would be OK in nice weather but it was raining when we picked up. Suggest that the procedure be done as much undercover as possible when weather is bad.

6.0 Okay

Jul 2023

KAYAK
First car had axle issues not discoverable until we got above 52mph. This took around an hour of driving to reach a road where that speed was possible. So returned car. Returned car had issue with oil light turning on when parked on a slope. Kept car and topped up oil.

1 out of 4

Budget

7.0

Cleanliness

7.5

Comfort

7.4

Pick-up/Drop-off

7.8

Value for money

6.5

2 locations in London Heathrow Airport

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Locations in London Heathrow Airport

Central Heathrow Location

+44 344 544 4600

Monday05:00 - 23:59
Tuesday05:00 - 23:59
Wednesday05:00 - 23:59
Thursday05:00 - 23:59
Friday05:00 - 23:59
Saturday05:00 - 23:59
Sunday05:00 - 23:59
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Heathrow Apt T5 Bus Stop 25

+44 344 544 6000

Monday04:45 - 23:59
Tuesday04:45 - 23:59
Wednesday04:45 - 23:59
Thursday04:45 - 23:59
Friday04:45 - 23:59
Saturday04:45 - 23:59
Sunday04:45 - 23:59
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Reviews

2.0 Poor

Jun 2024

KAYAK
Insurance not included in price quoted or presented as an option. Price then doubled at pick up when car picked up to include insurance. Not receipt or rental agreement provided at pick up. Called ro request invoice not received, Bank statement transaction is for twice price quoted at pick up which is 4 times price quoted on Kayak

4.0 Mediocre

Apr 2024

KAYAK
The hidden fees and what I was charged vice what I paid was outrageous. I was quoted less than half of what I ended up paying. I was deeply disappointed in this type of activity. I would much rather have upfront and honest prices and not feel like I was ripped of and taken advantage of.

8.0 Very good

May 2021

KAYAK

Pros:

Very friendly and quick service

9.2 Wonderful

Jan 2020

KAYAK

Pros:

The staff were great, the car was great.

Cons:

We arrived in terminal 2 and there are only shuttles from terminal 3. With a toddler and all the bags and car seats that entails it was a long walk .

10.0 Wonderful

Jun 2023

KAYAK
The employee who assisted us was extremely helpful, and friendly. 10/10

2.0 Poor

Dec 2022

KAYAK
Taking the Delivery was really pathetic and the staff was really rude. Drop in facilities was super easy efficient and comfortable.

1 out of 5

SURPRICE CAR RENTAL

5.7

Cheapest deal

Cleanliness

5.7

Comfort

6.2

Pick-up/Drop-off

5.7

Value for money

6.2

One location in London Heathrow Airport

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from₪79/day

Locations in London Heathrow Airport

Unit 6 Sovereign Ct 633 Sipson Road

+44 330 094 9033

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59
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Reviews

10.0 Wonderful

Mar 2024

KAYAK
From start to finish zaine was Professional helpful and a great lad. I Wasn't expecting it to be as cheap as it was without hidden costs, but even the platinum insurance was resonable in comparrison to most Rental places I have visited (which is alot lately). 100% reccomend these guys!!

2.0 Poor

Jan 2024

KAYAK
Staff is very rude and attempt to commit fraud. I bought the platinum protection package which protects you from liability in case of scratches or even totaling the car and they’re still try to withhold my deposit of $254. Worst people I’ve ever dealt with.

6.0 Okay

Sep 2023

KAYAK
Negative: On arrival at Heathrow T4, despite what was on my booking from the broker (and what I have since confirmed is posted on the Surprice website), Surprice Heathrow pick-up only covered T2/T3/T5. This meant having to get a train with multiple bags which was very challenging for one person. My AMEX credit card was also not accepted (despite having already been used through the broker booking for part payment of the fee) Additionally, I was informed at the counter that I would need to pay extra to be dropped off at the airport on my departure Lastly, the car was dirty and had clearly not been cleaned. The agent offered to clean the car but I was now running late due to the unexpected trip from T4, etc so had to waive this offer Positive: On returning the car a few days later, I provided my poor experience to a gentleman called Sadan, who was handling the car check-in. He was very attentive and extremely customer focused. He apologised for the issues I had encountered and provided a complimentary drop off to the airport.

8.0 Very good

Aug 2023

KAYAK
Pick up was outstanding, drop off was a little chaotic however their Manager Sidanne was fantastic

2.0 Poor

Apr 2023

KAYAK
There was NOTHING that we liked about this experience. We will NEVER use them or recommend them again. Upon arrival, it took over an hour to find them for transportation to their facility. We had our booking at 9:00 am, at 11:00 am, we were still waiting for someone to talk to us. There were customers waiting who had their bookings at 7:30, and they hadn't been served yet. As we had time sensitive tickets for entry to Stonehenge, we ended up calling a taxi company to pick us up to drive us. The car rental company was supposed to reimburse us, they still have not credited us with our pre-paid rate. This was a HORRIBLE experience, we do NOT recommend them to anyone. For context, we have travelled extensively around the world and have rented cars everywhere we have travelled, this was by far the WORST EXPERIENCE we have ever encountered.

10.0 Wonderful

Sep 2022

KAYAK
All great.

1 out of 2

Dollar

4.5

Mediocre

4 reviews

Cleanliness

7.5

Comfort

8.5

Pick-up/Drop-off

3.0

Value for money

5.0

One location in London Heathrow Airport

from₪118/day

Locations in London Heathrow Airport

Northern Perimeter Rd (west)

+44 843 309 3009

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

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Reviews

4.0 Mediocre

Jul 2024

KAYAK
Over an hour wait for shuttle from the airport and 5 calls. Had to switch 3 cars on pickup first received the wrong car transmission and then a car with engine noise.

2.0 Poor

May 2024

KAYAK
There were no instructions for pickup, just an address that goes to the wrong location. There should be shuttle pickup mentioned, because there was one, but we didn't know about it and ended up walking 3 miles with luggage to get to the correct location.

5.2 Fair

Aug 2020

KAYAK

Pros:

easy pickup.

Cons:

extremely long wait for shuttle. charged over GBP 300 for a tiny scuff which they insisted as a "deep scratch".

Ace

4.3

Mediocre

9 reviews

Cleanliness

5.7

Comfort

4.9

Pick-up/Drop-off

4.7

Value for money

4.3

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4

+44 20 8619 7000

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday07:00 - 19:00
Sunday07:00 - 19:00

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Show reviews that mention

Reviews

6.0 Okay

Oct 2023

KAYAK
The rental counter experience was fine. The Citroen C3 will go on my list (with the Renault Clio) of cars to avoid. The rubbery, notchy transmission took all the fun out of driving.

2.8 Poor

Mar 2020

KAYAK

Pros:

Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.

Cons:

Shuttle to the car park. Clear terms and conditions.

3.6 Poor

Feb 2020

KAYAK

Cons:

The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up

6.8 Okay

Sep 2019

KAYAK

Pros:

Clean new car.

Cons:

More information about the true costs incurred with the rental (e.g. insurance, milage).

2.0 Poor

Jul 2019

KAYAK

Pros:

Bad customer service

Cons:

Better communication

8.0 Very good

Jun 2023

KAYAK
Friendly and efficient staff and process. But difficult to contact after. There is no way to speak to a person. The email given was not responded to when I asked for a larger vehicle after pick up. Very frustrating.

Routes Car & Truck Rentals

3.0

Cleanliness

4.7

Comfort

4.7

Pick-up/Drop-off

3.0

Value for money

3.2

2 locations in London Heathrow Airport

Locations in London Heathrow Airport

450 Regus, Bath Rd

Opening times not available

Unit 6, Jetsave LTD, Sovereign Court, 633 Sipson Rd

+44 7367 584241

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

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Reviews

2.0 Poor

Aug 2023

KAYAK
When I picked the car up I was told that no insurance was included, and that basic collision insurance with a GBP 800 excess would be more than 2x what I paid for the car. I have been renting cars for 40 years, and never before have I been sold a car without any insurance. In the past there has always been insurance with a modest excess (eg GBP 1,500) which the client is invited to reduce by making an additional payment. I will be careful never to book through you again.

2.0 Poor

Jul 2023

KAYAK
It was dodgy, non professional, outright scary and we opted to go with another company

2.0 Poor

Jul 2023

KAYAK
My flight arrived at terminal 4, when I called the car rental team I was informed that they didn't pick up from terminal 4 and I would have to make my own way to terminal 2 or 3. Once at terminal 2 or 3 I would need to call them again. When I arrived at terminal 3 I called them and was told someone would pick me up in 10-15 minutes. After 30 minutes I called again and was told that someone would set off now to pick me up, so they hadn't even left their business to pick me up, if I hadn't called again how long would I have been waiting for? Upon arrival to the car rental place, I was informed that I had selected the cheapest option which didn't come with insurance which I needed. They gave me three price options, all which resulted in at least double the price of my original booking. At the time of booking I was not given the option of purchasing insurance, so a very deceitful way of hiding those additional fees making the renter think they have got a good deal. The fuel tank was only half full, resulting in me having to fill up before heading on my 5 1/2 hour drive, where the half tank wouldn't have gotten me to my destination. The gas station was only at the end of their road. Upon returning the car, I once again had to make my own way to the airport - terminal 4. They didn't even offer to take me to terminal 2 or 3. I will not use their service again, nor will I book a car through Kayak again.

2.0 Poor

May 2023

KAYAK
I got dropped off at terminal on departure. DO NOT USE PAY EXTRA AND USE A MAINSTREAM RENTAL COMPANY. THE PRICE IS MISLEADING THEY CHARGE YOU FOR INSURANCE WHEB COLLECTING THE CAR RATHER THAN TELLING YOU ABOUT THIS BEFORE YOU MAKE THE BOOKING. RUDE AND UMPROFESSIONAL STAFF. CAR SMELT IF SMOKE, WAS UNLEAN AND WING MIRROR WAS TAPED ON DO NOT USE.

8.0 Very good

May 2023

KAYAK
The guys at the office were very polite and helpful. The one downside is that it took forever to get the car as well as drop it off. It is not a standard rental car counter so be ready for that.

2.0 Poor

Feb 2023

KAYAK
Terrible! Company phone line didn’t work so couldn’t get hold of the company to pick up vehicle! Had to rent a vehicle through another company at the airport after hours of trying to get in contact with Routes. Spoke to numerous car rental companies and they just laughed when we said we had booked Routes. They said we had no hope of getting a car from them and we had just been basically scammed. Drove past rental address when I had finally sorted a car out and there was just a random portacabin along with NO VEHICLES!!!!! Also the insurance we purchased through Kayak was not accepted by car rental company so now we are down that money too. Total waste of time. Will not be using Kayak, QEEQ or Routes EVER AGAIN!!!!!!!!!!!

DRIVALIA

2.0

Poor

No reviews available

Cleanliness

6.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in London Heathrow Airport

from₪148/day

Locations in London Heathrow Airport

804-834 Bath Rd

+44 20 3130 0448

Monday06:00 - 23:59
Tuesday06:00 - 23:59
Wednesday06:00 - 23:59
Thursday06:00 - 23:59
Friday06:00 - 23:59
Saturday06:00 - 23:59
Sunday06:00 - 23:59

Northern Perimeter Road West Hounslow, Middlesex

+44 20 3130 0448

Opening times not available

Filters

No reviews available

Arnold Clark

10.0

Wonderful

No reviews available

2 locations in London Heathrow Airport

from₪167/day

Locations in London Heathrow Airport

79 New Road

+44 20 3031 7638

Opening times not available

Heatrhrow Airport

Opening times not available

Filters

No reviews available

Firefly

9.6

Wonderful

No reviews available

2 locations in London Heathrow Airport

Locations in London Heathrow Airport

Heathrow Airport, Northern Perimeter Road

+44 843 309 3009

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Hilton Hotel Terminal 4

+44 843 309 3009

Opening times not available

Filters

No reviews available

Ace Rental Cars

8.4

Very good

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4, Middlesex

+44 20 8619 7000

Opening times not available

Filters

No reviews available

Virtuo

8.0

Very good

No reviews available

Locations in London Heathrow Airport

Sipson Road, Heathrow Airport, West Drayton

Monday07:30 - 23:00
Tuesday07:30 - 23:00
Wednesday07:30 - 23:00
Thursday07:30 - 23:00
Friday07:30 - 23:00
Saturday07:30 - 23:00
Sunday07:30 - 23:00

Filters

No reviews available

FLIZZR

7.4

Good

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West Hounslow, Middlesex

+44 844 248 6604

Opening times not available

Filters

No reviews available

Goldcar Rental SP

5.4

Fair

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

79 New Road

+44 203 898 0140

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00
Saturday08:00 - 20:00
Sunday09:00 - 21:00

Filters

No reviews available

U-Save

5.1

Fair

No reviews available

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4

Opening times not available

Filters

No reviews available

Sunnycars

No score available yet

3 locations in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Rd (West)

Opening times not available

Northern Perimeter Road West

Opening times not available

Northern Perimeter Road

Opening times not available

Filters

No reviews available

Allegiance

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Vista Centre Salisbury Rd

Opening times not available

Filters

No reviews available

City Car & Truck Rentals

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

Fox

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Europcar, Northern Perimeter Road West

Opening times not available

Filters

No reviews available

Genie Rentals

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

INTERRENT

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

79, New Road, Harlington, Hayes, Middlesex

+44 208 759 0185

Saturday08:00 - 20:00
Sunday09:00 - 21:00

Filters

No reviews available

Move Mee

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Holiday Inn M4J4, Sipson Road

+44 20 8619 7000

Opening times not available

Filters

No reviews available

PEUGEOT

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London H'row - Left Hand Drive

Opening times not available

Filters

No reviews available

Practical Car & Van Rental

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West Hounslow, Middlesex

+44 208 759 6974

Opening times not available

Filters

No reviews available

Renault rent a car

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

Rhodium

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West Hounslow, Middlesex

+44 208 759 0185

Opening times not available

Filters

No reviews available

Shouqi

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Northern Perimeter Road West

+86 10 6064 1387

Opening times not available

Filters

No reviews available

THEOUT

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

Longford, London, UK, TW6

+44 20 3917 4854

Opening times not available

Filters

No reviews available

Thrifty

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Off Ap

+44 20 8897 6261

Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 17:30
Sunday08:30 - 17:30

Filters

No reviews available

YourRent

No score available yet

One location in London Heathrow Airport

Locations in London Heathrow Airport

London Heathrow Airport

Opening times not available

Filters

No reviews available

310 travelers who rented a car in London Heathrow Airport gave the car agency they used an average rating of 5.9

Car rental locations at London Heathrow Airport

Good to know

Most popular agency

GREEN MOTION

Most popular car type

Mini

Average price

₪173/day

Good deal

₪134/day