Crew was great, service was good, flight went well. Originally, the flight was advertised with WiFi… including during check in… and nada.
Internet not working during the flight - what a big miss!
The flight was excellent but the onboard WiFi wasn’t working.
Not good, the seat was broken and the middle seat table was not lowering, no option on the food, despite the business class wasn’t full. In the menu offered they had fish or chicken, no chicken available when was my turn (seating in raw 2!)
Lovely experience with Aegean. The crew felt with some extremely rude customers with professionalism and poise. The flight went off without a hitch and even landed early!
When a flight has a delay of about an hour it is customary to announce the passengers
Flight was late leaving which made connecting in Athen very hard. Baggage took an hour to come out. Come on… for such a small plane. Need to step up your game Aegean!
Got boarded on the plane on time and held there without moving for 2h to avoid paying delay fees. typical Aegean airlines. They should have left us on the gate and do the boarding when we are ready to go.
Agean Airlines are the best!!! Kind and pretty personnel willing to help you any time! Kind with the kids and smiley faces! And the only airlines to serve food and drink for free! Yes! This is GREEK HOSPITALITY!! Great job!!
2 hours delay on the plane causing is to miss our connection
Check in started on time, Departure was on time, Arrival 15 minutes ahead of schedule.
You need to be able to manage your employees effectively instead of letting them call the shots. Priority should be given to the convenience and interests of the customers—whom you simply couldn't care less about.
The crew members; the service, the food, everything was good. The check in process was terrible because I couldn't choose my seat. It made my waiting too long at the airport in Tel Aviv and at the end U've got the middle seat even though it was promised to me to give me the aisle seat. Each company gives the option to choose free seats during check in. I didn't have this option
NOTE: this flight is operated by TAROM It’s good, but the in flight entertainment wasn’t working
The service, the crew, the cleanliness, and most of all, the comfort and space between seats in the economy class was excellent! The seat spacing was better than all my international flights in recent memory.
I stood in line for two hours חודא to drop off my suitcase. When I arrived just before the gate closed and asked to drink the water I bought a minute before boarding, the flight attendant rushed me to throw away the bottle and get on the plane. She spoke rudely, even though I had been standing in different lines for 3 hours; I felt bad and needed water. The delay was the airline's fault, not my fault. I expected understanding, not rudeness.
The space between my knees and the chair in front of me was the smallest I’ve ever seen. I could not reach the blanket that was on the floor. The entertainment included very many Israeli movies and tv shows. The El Al app did not update to tell me the gate. The most important thing you should know is that El Al is very security conscious. Prepare to go through a security check at the gate. They look through the passport and boarding pass, through your carry on bags, ask questions, etc. Then they give you a sticker and only then can you board. So get to the gate about half an hour before you would otherwise.
Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Great entertainment system. The crew was somewhat helpful, but ignored the calls completely. Also all the isle seats were taken by the time of check-in and we had to squeeze a family of 5 on middle seats in 3 rows - awfully inconvenient to fetch nappies, take kids to the toilet or fetch water. Seat spacing was ok and the missile defence system of ElAl planes is unmatched.
This is truly the worst travel experience of my life. The UK ETA program had a technical failure, and I was stuck in limbo for 24 hours, unable to board my flight and unable to navigate anything in my itinerary. I had to rebook an entirely new flight and I’m now out doubled the money. Unconscionable.
We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
Very limited legroom in a 10 hour flight.very old plane.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
I love this airline.God bless CAO and the whole staff of this company
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
Friendly staff, always good food , as comfortable as it can be in economy
My flight was changed, you over charged me for a change fee and seats that I did not get, I was out on standby with Austrian airlines. You stile $600 from me.
One hour delay to board. The plane is tiny and 100 years old. Many passengers have been asked to check in their carry-on bags. This is although the bags were within weight and volume limits. The plane is just too small so they are essentially overbooking carry-ons. No entertainment whatsoever. No overhead TV and of course no personal screens. Food, if you can call a lukewarm toast "food", was edible at best. Craw was very nice, polite, and welcoming. They are not at fault that the airline is XXXing on their clients.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
Good flight but there was no entertainment. I wouldn’t have complained but you asked.
Flights were delayed and due to a checked hand luggage bag by an overzealous gate agent in Berlin I missed my ground connection costing me another £80. Food was cold and bland, I honestly expect better from a national carrier operating out of one of their major hubs.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London
Missed our flight to London and we were put on coach seats to Munich.
Seats were terribly uncomfortable! Couldn’t sleep! I paid for good seats when scheduled with Lufthansa, got crappy mid-section seats on Air Canada!
The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.
Try to humanize onboarding and take AI out. It's embarrassing and useless
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.
I was upgraded to Busines Class from premium economy which was a great surprise. But......the service was not marginally better than premium economy. After the welcome on-board drink, I only saw a flight attendant twice...... when she delivered gluten free meals. In between, during a 8 hour flight, she didn't check back with me to offer water or collect trash. I had to fetch my own! The gluten free food was not good - they gave me the same meal whether I was in premium economy or business class.
My flight out of London was canceled on September 9. We could not get a flight to Italy until 2 days later. That means we would miss my son's wedding. So we had to take a train from Heathrow to central London (14 £ = $18.99). We then had to take the train from London to Paris (612£=$830.24). We had to take a taxi from the Paris train station to the Hotel Sixteen in Paris (€67.5=$78.67). Our hotel in Paris is (€340 = $396.26). Our flight from Paris to Italy was (€442.25=$515). The bills are attached. Sent from Yahoo Mail for iPhoneInline image Inline image Inline image Inline image Inline image Inline image
Boarding was offal, crew and jet old and most things were not working, food was terrible.
Staff was very attentive, from the counter staff to flight attendants. Food was not great.
Delayed departure, even more delayed arrival, 40+ min waiting on runway before going to gate - horrible Also didn’t get a single bottle of water all flight
Boarding going from seated area to standing outside and then boarding the stairway seemed unnecessary. Drop the standing outside part.
Check in at bcn was a nightmare. In-seat screen did not work, asked for help twice but was not able to use overhead light, watch the safety briefing, watch entertainment or monitor map
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
The flight was canceled. It was very troubling because the rescheduled to Air France was two days later. I incurred two days extra of hotel, was not able to get a boarding pass until I reach the boarding desk at the airline. I don’t know what happened British Airways, but I was very disappointed.
All of my bags were not delivered to my destination!
