Find cheap flights to London Heathrow Airport

Cons: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"

Cons: "The food maybe"

Cons: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."

Pros: "Price"
Cons: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"

Pros: "Was on time and staff is always great"

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"

Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."

Pros: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Cons: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."

Pros: "The space for the legs"

Pros: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"

Cons: "The check in staff at the front desk were extremely rude and forced me to check and pay for a bag that was a carryon."

Cons: "Had to double pay for baggage. Total scam"

Cons: "I booked for baggage through kayak and had to pay again. What a scam"

Cons: "I wish the announcements made in English were easier to understand"

Pros: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Cons: "We didn’t board the plane at the times listed, it was running behind."

Cons: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."

Pros: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"

Cons: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"

Pros: "Very good company Nice staff"

Pros: "everything"
Cons: "space when seating"

Pros: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Cons: "Being called to wait to board in a Que when we did not need to like Ryan Air"

Pros: "All"

Pros: "The staff was polite."
Cons: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."

Cons: "5 hours delay"

Cons: "THe food"

Pros: "No complaints!!"

Pros: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Cons: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."

Pros: "Everything was perfect, the flight late a little but it was ok with the connection...."

Cons: "not enough leg room"

Pros: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Cons: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."

Pros: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Cons: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."

Pros: "They charge us 40 ero each for bagage. Mabe it was my foult thst i didnt notice that the air price not include bage. Smal wotld u know I thing it is not fair"

Pros: "Plane was clean and there was enough room"
Cons: "The boarding gate on the ticket was wrong - twice."

Pros: "nothing"
Cons: "no words to describe how bad it was - the main problem was the operated company at Israel"

Pros: "efficiency and a sense of a smile from the ground staff"
Cons: "the fully booked plane."

Pros: "Meal"

Pros: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"

Pros: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
Cons: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."

Pros: "Quick. Clean plane"
Cons: "Boarding a bit long but still fine"

Pros: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
Cons: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"

Pros: "Fast, clean, gracious."
Cons: "Food."

Pros: "Good service"
Cons: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."

Cons: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."

Pros: "Very comfortable"

Cons: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"

Cons: "I did not know that I will have to pay for lagged 45$"

Pros: "the food was really good, and somone met us to get us to the next flight"

Pros: "Nothing"

Pros: "There was a little more room than I am used to in coach and that made for a more enjoyable flight. The staff was attentive and nice and English skills were good enough so that I did not feel that there were any misunderstandings. I would fly them again and cost was a plus"
Cons: "I was charged $90 for something which I was unaware of. I assume it was baggage but they did not tell me when I checked in. I only found out once I was home and reviewing my credit card statement. At the time of check in I was surprised they did not charge for bags but I was not going say anything at the time."

Pros: "The crew was amazing and took measures to make the flight Covid safe"
Cons: "The food was not the best and Twistees weren't available. Also the seats felt narrow"

Pros: "Nice crew."

Pros: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Cons: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."

Pros: "Flight was perfect and on time. Seating comfortable."
Cons: "No free snacks but available upon payment. But not cheap."

Pros: "All was good"

Pros: "Prompt boarding"
Cons: "No complementary drink or snack"

Cons: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."

Cons: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."

Cons: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."

Pros: "Pleasant crew. Clean plane."
Cons: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."

Pros: "Crew were ok. But flight was delayed and cabin was very warm."
Cons: "If airline informs of delays, cooler cabins"

Pros: "Fare itself is very reasonable for distance."
Cons: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."

Pros: "OK"
Cons: "Flight delayed by 45 mins"

Pros: "Nothing"
Cons: "Everything"

Pros: "The smooth take off and landing. Excellent piloting"

Pros: "The lounge and the staff were wxcellent"
Cons: "Lack of information about reason for initial two-hour delay"

Pros: "Flight attendants"
Cons: "Food was awful"

Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Pros: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Cons: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."

Pros: "Nothing"
Cons: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"

Pros: "Pleasant approach of staff"
Cons: "Planes are rather small"

Pros: "nothing"
Cons: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"

Pros: "Very nice flight. Great service and a lot of seat room"

Pros: "They are generous, they have quality seats and they are nice people"
Cons: "Can't check in online from TLV"

Pros: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Cons: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"

Pros: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Cons: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."

Pros: "The short flight."
Cons: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."

Pros: "Fast, easy, and comfortable flight, with a friendly crew."
Cons: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."

Pros: "Quick and easy boarding"
Cons: "Food and no entertainment, crew was not consequent with safety rules."

Pros: "Friendly attendants on roomy older plane."
Cons: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."

Pros: "Tea and coffee should be included not you have to buy it!"

Pros: "Really happily uneventful ride."
Cons: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."

Pros: "1. The Flights Attendents we unfriendly and inpatient."
Cons: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"

Cons: "Late boarding. Later take off. Even later arrival (no gate available)."

Pros: "Boarding was easy, check in online to save time and get a better seat"
Cons: "No entertainment and seats are small"

Cons: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"

Pros: "Fast, efficient, easy"
Cons: "Nothing"

Cons: "Most limited legroom ever."

Pros: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."

Pros: "The friendly staff at check in and at the boarding gate."
Cons: "The food it far from satisfactory."

Pros: "Even though the airplane was packed, I didn't feel crowded."
Cons: "There was no power outlet to recharge the phone and no entertainment."

Cons: "Flight was very delayed"

Pros: "I had a row to myself and it was a pleasant and uneventful flight."
Cons: "The sandwiches looked cold and tasteless."

Pros: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Cons: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."

Pros: "Flight was on time, Staff was courteous"

Pros: "On time. Crew is very friendly. Smooth."

Pros: "All was just great and on time"

Pros: "Crew on board was hard working and polite."
Cons: "Ground personnel not friendly at all at Heathrow. Plane was totally crowded and bathrooms were unavailable for long periods of time. People stood in the aisles throughout the flight and blocked the aisles, even for the crew. Have to say though, that the plane was full of football fans travelling to Malta for some game."

Pros: "Big seats. With alot of leg room"
Cons: "There were about 20 young adukts that were very loud the entire fligjt. Also 3 young men sat behind us that seemed to have ADD"

Cons: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."

Cons: "I missed my flight because my previous flight was delayed 2.5 hrs"

Pros: "To be going home!"
Cons: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."

Pros: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Cons: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"

Pros: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"

Cons: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."

Pros: "I canceled the flight 6 weeks ago, no refund issued."
Cons: "I canceled the flight 6 weeks ago, no refund issued."

Pros: "Boarding was quick and we arrived on time."
Cons: "When getting to Bucharest we were taken by bus and didn’t have a gate."

Pros: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Cons: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."

Pros: "What to like? The rudness? The delays? Or the fights on board!!!"
Cons: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"

Pros: "Stupid survey can’t eliminate category that doesn’t ajgpply"

Cons: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Cons: "flight delayed by more than 1 hour"

Pros: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Cons: "I liked everything"

Pros: "Clean enough"
Cons: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."

Pros: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Cons: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Pros: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Cons: "The plane seemed very old, toilet in poor condition."

Cons: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Pros: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Cons: "Serive to pay extra luggage very very slow"

Pros: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Cons: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Cons: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Pros: "company gave out free drinks and snacks"

Cons: "They change the fly departing time with 12 hours before I was flying"

Pros: "Easy to book on phone no problems getting boarding passes etc."
Cons: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Pros: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Cons: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Pros: "On time ,clean aircraft..."
Cons: "Crew was very serious...a smile can make a difference....."

Pros: "The flight went well."
Cons: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Cons: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Pros: "Flight on time . Attentive crew . Good price ."
Cons: "Lack of leg room ."

Cons: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Pros: "The flight was punctual"
Cons: "I got charged twice for luggage and couldn't get a refund"

Cons: "I had to make my own way home from Manchester.. plane diverted due weather."

Pros: "The food they offer to purchase. Easy check in at the airport."
Cons: "Better seat pitch. I'm not a tall man, but the space is very small."

Pros: "Leg room and reclining"
Cons: "Nothing"

Pros: "On time , crew good... no complaints"

Pros: "free breakfast great staff"

Pros: "Free drinks, cheap flight and fairly comfortable!"
Cons: "No allocated seat."

Pros: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Cons: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"

Pros: "Everything was awesome!!! I am going to buy only from you my next flights."

Pros: "nothing"
Cons: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Pros: "Everything"
Cons: "Nothing"

Pros: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Pros: "Food"
Cons: "Space to sit, especially when seated in the middle"

Pros: "Can't say that I liked anything at all."
Cons: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Pros: "comfy seats and a breakfast thrown in !"
Cons: "not much"

Pros: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."

Cons: "No online check-in. 1 hour waiting for nothing."

Pros: "First time flying with them. Strongly recommended!"

Pros: "The service was OK, we flew on time and the flight itself was pleasant."
Cons: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."

Pros: "I was upgraded to economy plus at no charge As there were empty seats"

Pros: "Nothing was amazing on this flight"

Pros: "El Al flightcrew was courteous and friendly, and the aircraft was new."
Cons: "Horrible leg room, poor seat comfort, poor entertainment choices, food and drink service was inconsistent. El Al airline lost not one but BOTH of my checked bags, and the number they gave me to call to open a baggage claim had no answer and a full voice mail box. I will never fly El Al again no matter how cheap."

Pros: "Crew was great. Plane was clean"

Pros: "The crew was friendly"
Cons: "When I plugged my phone into The back of the chair in front of me to charge my phone it would not work and I could not get my phone charged the entire trip which was not good."

Cons: "Did not actively watch the movie that was offered, but it seemed awful."

Pros: "we were in premium economy and the seat,overall comfort and especially the crew were great."

Pros: "The service, cleans and crew was great. The food and beverage was very good. The sits are comfortable."
Cons: "The time between flights was too long which. made the overall experience less attractive."

Pros: "Boarding didn't take too long"
Cons: "The seats were super uncomfortable with literally no legroom, the average baby booster seat would probably be more comfortable..."

Pros: "nice plane, cheery staff"
Cons: "Flight was 40 minutes late"

Cons: "There was a delay of 5 hours that haven’t been announced before I left my home and stayed at the terminal between 23:00 to 05:00 - no compensation or anything"

Pros: "Food service"

Pros: "When the plane is not crowded there are no lines to the bathroom, the crew is more relaxed. It is overall more human."

Pros: "everything was fabulous"

Pros: "Room for knees Large rest room"
Cons: "Hard seat chusion Isle arm does not raise up"

Cons: "There was a 4 hours delay, but we were upgraded to the newest plain. The Dreamliner..."

Pros: "Efficient boarding Crew gave all the food I asked for All worked properly on the plane"
Cons: "We took off late due to the skies capacity in Europe"

Pros: "New plane"
Cons: "Head phones very poor quality"

Pros: "Crew and boarding and price"
Cons: "Charging got coffee is a bit much. NO foot room"

Cons: "They seemed like they were learning at the job."

Pros: "On time. Service. Food"
Cons: "Cramped. couldn't get to toilet."

Cons: "2 hr check in time, t.v. didn't work, mechanical issues on flight prompted the flight to turn around and return to tlv. 4 hr delay. Overall a horrible experience."

Pros: "There is a reason one uses 200,000 points to get a business seat on a 12 hour flight. Not happy to be told at check in we were bumped. The plane was old, the food was not tasty, the PA system was terrible, entertainment totally sub par, a 1 hour wait for luggage. A really bad experience."

Cons: "Love the Dreamliner"

Pros: "Friendly crew, very good food (I have vegetarian), fair amount of leg room for normal economy seat."

Pros: "All was cool!"
Cons: "All was ok, flight was a bit late, but fine"

Pros: "The flight was an hour delay, they change the airplane to an old one that didn't have tv working and ask a few time for an I pad and didn't get any"

Pros: "Amazing service and comfortable seating on the Dreamliner"

Pros: "The boarding was the only redeemable of the trip, correct and efficient"
Cons: "The plane was not in good condition, broken seats, screens and individual lights that did not work, heavy attention of the personnel of board, the food of low quality and without provision of water during the flight"

Pros: "crew crewis nice and helpful"
Cons: "food is not tasty,personal screen resolution not good and ear phone jack not working properly."

Pros: "Nothing"
Cons: "Security - we were profiled and took 1.5 hours for them to search all our belongings. Tiny seats, no space, old plane, rude staff, terrible food."

Cons: "That the passengers left such a mess and I felt sad, over all a great fought."

Pros: "Polite crew"
Cons: "Plane was pretty old and the seas didn't go back too much"

Pros: "Excellent all around!!!"

Cons: "No tv for every seat"

Pros: "Security is top notch. The ones questioning you never take their eyes off of you. They are expertly trained to find terrorists. They do what they have to to keep you safe. They board early in order to leave on time. Staff was very attentive."
Cons: "The handle on my aisle is supposed to lift out, but had been damaged, and I could not lift it. Somebody before me yanked out the TV controller from it's wire and it was not fixed.."

Pros: "Nothing"
Cons: "Everything too much racial profiling not fit for the 21st century"

Cons: "Plane interior"

Pros: "The crew was very nice and helpful."
Cons: "The entertainment system was extremely outdated."

Pros: "personal"
Cons: "chairs"

Pros: "Fast"

Pros: "The flifht was not fully booked which obviously had a positive impact on crew and service"

Pros: "the website is impossible to use when it comes to prepaying luggage. very omplex."

Pros: "The people were kind the plane was clean and comfortable"

Pros: "Air hostesses very hospitable. Good movies, internet etc."
Cons: "No complaints."

Pros: "Food, service"
Cons: "Leg space"

Pros: "Boarding was good"
Cons: "There was no TV we couldn't watch anything few times we asked the crew to fix it but they couldn't! My son & sister didn't get the first meal!"

Pros: "Nothing"
Cons: "I still haven't received any communication from swissair"

Pros: "Very much appreciated careful security precautions & efforts. Very impressed with pilot's skill, beautiful soft landing!"

Cons: "Wasn't able to check in online - poor website Got charged for bags which I wasn't told Was almost being charged for checking in at counter Took so many bus in airport from terminal 1 to 3, then to gate, then to plane - total nonsense Check in agent was unapologetic even rude Wasn't able to pick a seat they were assigned! Kayak should also warn that this is a charter that requires bag fee, no seat choice. Very poor experience, will never fly this airline again!"

Pros: "FLIGHT DEPARTED ON TIME AND ARRIVED EARLY. THIS IS PRECIOUS WHEN DE-PLANING PROCEDURES TAKE FOREVER (DUE TO COVID)."
Cons: "The only interaction of the crew was to distribute and pick up covid-related forms. Not even a glass of water;"

Cons: "changed 2 times the departure time and I lost my train to Rapallo, having to sleep in Genova. Had to buy other ticket to Milan and loose this ticket I had bought.,..."

Cons: "All good but crew wasn't very attentive - for example i had had to put my suitcase quite a few rows back because of lack of space at the end of the flight i had to wait for most of the plane to empty out in order to be able to retrieve it - the crew member who had originally indicated i put my suitcase further back and who was standing right by the cabin where the suitcase was stored saw all of this but didn't move to help in the slightest even though he knew i was waiting for a chance to get to my suitcase - in my experience of customer service i would have gotten it for the passenger and brought it to them to reduce the wait time"

Pros: "Flight was smooth"

Cons: "Delayed takeoff. That happens but very poor communication about the delay."

Cons: "As so often with Alitalia the flight was delayed by 1 hr 20 mins"

Pros: "Flight was smooth and didn't feel like 9 hours! Crew handled an ill passenger in a caring and professional manner."
Cons: "Seated in the middle of four center seats, crew overlooked offering beverages/food a couple of times."

Pros: "on time departure and arrival"
Cons: "price for baggage, water is only “service” on board"

Cons: "Plane boarded on time but then sat and waited for many more late people. Then we sat for 45 minutes and didn’t move."

Pros: "Crew were friendly and helpful."
Cons: "Flight was delayed through no fault of the airline. Took a long time taxing due to the excess traffic."

Pros: "The site was convenient and comfetable"
Cons: "Food"

Pros: "All flights on time"

Pros: "I liked the explanation given by the pilot when we finally got our seats on the plane. Apparently one of the computer racks wouldn't switch on, so they changed some other computer racks, and then the delay was two hours so he decided we could go flying without the broken bit. No doubt they'll be having another attempt to fix it during the next delayed turn around, or he'll phone up tech support and do a factory reset."
Cons: "The crew called the gate, allowed the entire flight to pass through the gate and then as we stood in the boarding gang way told us the flight had been delayed by the captain but they did not have any more information. We were then held for 2 hours sitting on the floor because the crew had taken our boarding cards and didn't want us to return to the terminal. At least I didn't pay for any upgrades as that was a just sitting on the floor closer to the plane. Funny how the plane miraculously got better when people started to talk about compensation!"

Pros: "todo estuvo muy bien!!!"
Cons: "el desayuno o como quieran llamarlo es muy pobre"

Pros: "Pleasant normal flight."
Cons: "In-flight announcement was very very quick and hard to understand."

Cons: "Flight was delayed. People/staff was not that friendly. I considered switching flight times, but the options were limited and it would have required me to purchase a new ticket. The fair was relatively inexpensive, but did not include checked bag and in the end was more expensive than other carrier options."

Pros: "Nice opera music available while trying to figure out the antiquated entertainment system."
Cons: "Seating was the most cramped I have ever experienced. Service was relatively efficient and competent but not especially friendly. Really old entertainment system not easy to figure out. Lack of individual air control."

Pros: "Crew was pleasant"
Cons: "Little hot on the plane"

Pros: "Good flight"
Cons: "Too short time between the flights, almost lose the connecting flight."

Pros: "Crew was polite"
Cons: "Late departure"

Cons: "Initial flight from London to Rome left late, so missed connecting flight to Johannesburg. Although we were put up in a hotel and got a flight next day, missed another connecting flight, which was with another flight company and had to pay again to get another flight. No apology from the airline for the inconvenience this caused. The travel to South Africa was for an emergency and ended up getting there two days later."

Pros: "Nothings"

Pros: "Muffin distribution and the cushion"
Cons: "There was the used cups and dirts left in the pocket of the seat I was assigned. It was dirty and disgusting."

Pros: "Being able to chose my seats for free with the Millemiglia programme. The legroom was not bad."
Cons: "No hot drinks or food available to purchase inflight. The toilets were dirty and smelly."

Pros: "Easy boarding on time nice crew"

Pros: "Nothing"
Cons: "Seats too cramped and close to facing seats."

Pros: "Nothing about check-in and boarding."
Cons: "Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again."

Pros: "A cancelled flight, bankruptcy, no refund, no one answered through phone."
Cons: "Hmmm"

Pros: "Nothing"
Cons: "Legroom inside the aircraft is too small. Salted and sweet snack options including cookies. This is on a two hour flight. Very uncomfortable journey"

Pros: "Everything else was excellent."
Cons: "There was no entertainment on this flight"

Pros: "Nothing..."
Cons: "Late boarding Rude crew Bad service Lost my luggage"

Cons: "Read above."

Cons: "One of the entertainment systems was in disrepair. The headphone jack was jammed and the USB charge port was broken."

Pros: "Plane in good condition with more than average roominess in economy class with accommodating crew, decent food, and entertainment."
Cons: "In Italy Alitalia was difficult to contact and failed to provide timely and complete information about changes to check in procedures, e-ticket number, and flight identification number changes. Web site clunky at best and telephone tree info all in Italian only. When I tried to check in on line only message was of a "problem" with the ticket. No way to get info even at airport until shortly before flight. Flight departed one hour late. My wife's foot room impeded by electronic control box under seat in front of her. In short, back office and online services poor but flight and plane ok. None the less, will not use Alitalia again due to back office problems."

Pros: "The flight departed on time and arrived 35 minutes early. The flight crew was very helpful onboard."
Cons: "Tried to upgrade my elderly parents to more comfortable seats when checking in, but was told the flight was full and there were none available. It didn't appear that way after being boarded and seated."

Cons: "They could offer some coffee."

Pros: "The crew was great. Very attentive"
Cons: "No entertainment. Food was ok. Seats not comfortable for business class."

Pros: "Check in easy."
Cons: "Two hour weather delay Impossible European connection (which I somehow made) No luggage (it didn't make connection)"

Pros: "Crew was good."
Cons: "No food served. No coffee. Just coca cola and water."

Cons: "Missed a day of work"

Cons: "Very small seats and too warm!"

Cons: "staff was nice, lost my luggage, and it was 8 hours late, i paid 2x to leave earlier, and got in later than the cheapest flight"

Pros: "The crew was very friendly and efficient."

Pros: "Price"
Cons: "Paid for upgrade comfort seats. Did not get them on the outbound flight ROM-TLV. They could not explain why we did get the seats and have not paid back the 80€ for the 2 seats. Had to fight for the comfort seats TLV-ROM. DO NOT LIKE ALITALIA!"

Cons: "Old airplane. No entertainment at all. The lugage remain in the airport and didn't arrive at destination."

Cons: "The boarding was chaos in both Munich and Rome. Apparently Al Italia had instituted a new computer system and the workers did not know how to use it. I spent hours on line getting a boarding pass in Munich, and then again another in Rome (in Munich no one was given boarding passes for connecting flights). I spend hours again in lines to get a boarding pass for a flight to Palermo, missing my connection and only getting a much later flight to Palermo. It was utter confusion. Shame on Al Italia."

Cons: "My wife and I were slightly late to our return flight to Boston. When we arrived we were told that we would not be able to board because of our need to check a bag. We have the same bag that we have flown all over the world without the need for checking. Seems like it would be wise to indicate that Alitalia does not follow industry standard for checked bags when purchasing ticket. We were forced to purchase entirely new tickets for our flight back home, this is an unacceptable business practice. The up charge on the late purchased ticket was outrageous and we were sat next to the toilets which was disgusting!! I would appreciate a phone call from a representative of Kayak or Alitalia to discuss. Thanks Jeffrey Baker 207 739 9487"

Cons: "The flight crew was very rude, never answered call bells, were drinking and socializing in the back of the plane. Worst airline I've flown by far and I'm an avid traveler."

Pros: "After shuffling me between terminals, a flight attendant finally recognized I was injured and was going to miss my flight. She stepped up and got the assistance I needed."
Cons: "Check in clarification."

Pros: "Nothing, I don't care about Boarding, Crew or Food when the airline loses luggage"
Cons: "Losing luggage and making it extremely difficult to hold the airline accountable for their screwup"