Poor service! If I can I will never fly with them again.
Great quality food. clean cabin and bathrooms. Fast boarding and overall comfortable flight for the duration and times.
Underpricer was a nightmare to deal with they would not help us and blamed the airline and the airline said underpricer just lies. So no we were not happy! The crew on the plane was wonderful.
Your crew was amazing! Friendly, and let my husband and I have a meal in back with them, because a boy got sick behind us and they took some time to clean him and our space up. Fantastic job we were both impressed.
Great except that seats were delivered only at the gate
It was...fine. Boarding worked okay, the staff was competent and sufficiently polite, and it was a nice Dreamliner aircraft.
Exactly as you would expect from an Israeli airline (written by an Israeli) - basic service while firmly polite. Don't expect anything extra - they are there to manage the flight, not to make your experience optimal (unless you consider the minimum of getting to your final destination - and then it is great!). They won't give you anything extra, won't pass around water , if you want it - go get it from the back of the plane. They want you sleeping and seated - and while I'm sure that other airlines want the same, here this is well felt.
I was scammed. I never received flight. I had to buy another flight. Airfare assist is a scam and by you using them makes your company fraudulent. please give me refund
The food consist of one sandwich for a trip approximately 4 hours.
crownded flihgt, use the self check in and bag drop service it saves 80% of waiting time!
Most of the crew members were rude, flight arrived late and we missed our connecting flight, they damaged my friends suitcase so badly that two wheels had been destroyed.
Excellent flight. The crew was exceptionally attentive and organized. Attention to details is unmatched.
Loved the courtesy and punctuality. Very professional and most importantly on time.
I did wish they would give us the entire little bottle Bailey's instead of just have 1/2 bottle at a time
My layover in Vienna was supposed to be 35 minutes but because my flight was canceled I had to wait in the airport for an additional 8 hours.
Very limited legroom in a 10 hour flight.very old plane.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
They had me unpack a handbag 2 lbs overweight into another handbag 8 lbs underweight for a Bible.
My flight was canceled and even though I paid אם KAYAK you didn't even answer me and obviously didn't refund my money. I will never buy a ticket through you again.
Accessibility serious problems in Viena airport making it seriousely difficult in in-between gates and boarding travel. Pretens of breakfast and service care in the economy pathetic.
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Lufthansa flight LH04414 from Munich to Washington DC, was fine. Efficient and safe!
Overall, the service was excellent, the crew verry professional, and departures and arrivals were perfect.
I think they overbooked Frankfurt to New York and bumped me off. This changed my return travel I arrived home about 4 hours late. Almost 24 total travel time Totally unacceptable Would not travel with United
I really like to fly with Lufthansa. It is comfortable and reliable. The crew are polite and sensitive
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The flight and crew were good. The customer experience on the ground could have been better. We had to reschedule our flight because of a delay on the previous flight. The attendants working the desk in Washington DC were not helpful. They told us to scan a QR code and that would get us rebooked. Why couldn't two people standing at their computers do this? We had to chat with someone to get everything figured out. It was extremely confusing.
Food is too little (in volume) and too spicy.. There are no snacks in the back of the plane in between meals.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
It was very good, good food good stuff, The toilets were a little stinky.
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
BA flight from London NY had old BC configuration with 2+3+2 seating with open seats which was not comfortable and lacked privacy
Flew business- but plane was dirty, food horrendous. Too many business class seats diluted service levels overall.
Loved the boarding option from Business class lounge, experience on flight was excellent, plenty of good food choices
I don’t think you’ll like the shoulder require people to pay to reserve seats. Also for the people in the bulkhead row the luggage locker nearest to their seats should be vacant. Both sides were filled with crew or airport items.
Experience was bad. In business class, they ran out of food choices. Luggage was delayed by 2 days in both to and fro flights, ground staff was not helpful, took 3 hours to log the complaint for missing luggage.
We got delayed for 3 hours and. Missed the connection. This is the 3rd time this happened with this airline
Staff except one has poor attitude. No cabin crew seen for several hours during the flight in business class. It felt like I was traveling in economy Drinks bad in business class Flight was late for no obvious reasen and I missed my flight to Miami I was put in a 3 star hotel in London although I was traveling in business class. Dinner was aweful at the hotel Overall very poor experience
The transit at Heathrow was an absolute and total nightmare. Absolutely gut wrenchingly horrible and scary. Embarrassing that their National air carrier cannot figure a half decent experience for passengers to transit via London. Shameful.
The airline was not clear about a new departure time so we got to the airport early anyway. The flight left early which was great because of weather. The check in process was very easy and staff were friendly and helpful. The crew was great and our flight was very good.
