7.9 Good2021 Oct 15
I was searching for a car for airport pickup and drop off- that’s actually a kayak issue that it automatically showed me options in the city and I accidentally rented from the city location 20 mins away from the airport… with 2 little children this was very tough. So poor booking experience and then Enterprise was not the slightest flexible on the drop-off location, not allowing for airport drop off even for a fee and not offering shuttle service from its city location. The car itself was good and in-person associates were fine.
10.0 Excellent2021 Oct 05
The Enterprise staff was friendly and very helpful. I had asked for an economy car and Kayak gave me a luxury car. When we arrived in Savanah the Enterprise rep asked me if the assigned car was okay and I requested a smaller one. The rep put us in an economy car (my initial request) and saved us $200. Maybe I should have rented directly through Enterprise.
7.9 Good2021 Oct 01
Misinformation car was downtown, not at the airport! $70 taxi bill! Car trunk & windshield were filthy!! Not impressed with salesman. Gas at three quarters full. Would like a response!
1.9 Horrible2021 Oct 01
We could not get in touch with them by phone when our flight was delayed. And finally online said they were closed at 5 PM so we canceled rental. Did not know they would close so early
3.9 Mediocre2021 Sep 26
Car was very expensive...smelled like a barn, seats were very stained...and it was high mileage.... only redeeming factor was that I was able to rent a car even tho car availability was limited....and I booked it 3 months in advance..very disappointing
1.9 Horrible2021 Sep 19
Never received car. Rental appointment made for noon pick up. Got there at 11:45am and the rental car agency was CLOSED!! Very upset and disappointed. The hours posted on door says they close at 12 noon. I understand but don’t allow the customer to make a pick up appointment for 12 noon if you close. Also I was there at 11:45! Door locked and lights out😠😡😠🤬😠😡
3.9 Mediocre2021 Aug 13
The experience was okay, until I brought the vehicle back at the end of our rental agreement. I was charged more by a fast-talking Enterprise rep than what the contract specified and what I'd agreed to a week earlier. I have the documents in hand.
10.0 Excellent2021 Aug 04
Quick and easy pick up and drop off process. They are not currently letting customers into their office due to COVID, so everything is completed on a tablet while standing outside. All of my information was already in the reservation, so it was a simple transaction for pick up. Drop off was even easier! Renting a car in Savannah instead of at the airport saved us $400 for the week, including the Lyft fee to and from the airport to the Enterprise office.
10.0 Excellent2021 Aug 03
We had a change in our travel plans and the staff was very accommodating even during a peak period of demand.
10.0 Excellent2021 Jul 28
I was really happy with the overall process. We got a clean Toyota Camry that was basically brand new, car was very clean and we arrived early expecting to wait a little bit but the car was all ready when we arrived. Paperwork was super easy and fast, and the employees were great. I would definitely rent through them again.