3.6 Mediocre2019 Oct 20
Pros: no, long lines and slow -poerhaps it was customer problems but the staff seemed to need help.Cons: They had to change my car me because they didn't have the car I ordered - they offered me a truck but they have problems with getting in and out, so the only thing they had has a small car, which I accepted, but they didn't offer me a change in rate. Said they had to get supervisors approval who wasn't there.
8.0 Excellent2019 Apr 28
Pros: Helpful staff. Easy return. Thank goodness the navigation system worked as we used it to get to our destinations.Cons: The line to pick up rental was long; waited 1/2 hr-45 min as there weren't enough cars ready for the customers ahead of me to pick up. Staff also mentioned that they were short staffed that day.
4.4 Okay2019 Apr 25
Pros: DID NOT LIKE At pick up there were only two ladies working. One was a manager of some sort. They were bickering back and forth because they had 12 people in line and no cars to give.Cons: Offer the people who had a reservation something because of Thrifty's poor planning. It literally took 20 minutes per person to rent a car. The long haired brunette asked if I wanted a midsize car and I said "no", I rented an intermediate. My rental was WAAAY over what I was supposed to pay.
2.0 Mediocre2019 Apr 21
Pros: Nothing. They ran out of cars. People were waiting 2+ hours and no one knew if additional cars would be delivered. Terrible customer service.Cons: Nothing. They ran out of cars. People were waiting 2+ hours and no one knew if additional cars would be delivered. Terrible customer service.
4.8 Okay2019 Apr 15
Cons: staff - ONE PERSON! - WAS CONSTANTLY ON THE PHONE.....very disappointed !
5.2 Okay2019 Apr 08
Cons: They could have a car available at the time we had reserved one. We waited two hours after landing to finally receive a car, which was not in the class we reserved.
2.8 Mediocre2019 Mar 13
Cons: my Reservation was at 12pm, 3/7/19 and I I had to wait until close to 6:30pm before leaving the airport with a car due to “none being available”. The vehicle was not cleaned on the exterior or interior. No accommodations were made to remedy the hours I spent waiting in the airport.
4.8 Okay2018 Apr 23
Never AgainPros: My wild car vehicle was a truck. It was comfy for the long trip.Cons: Despite a reservation, I waited in line almost 20 minutes while the only girl at the counter flirted with the guy in front of me. Then two customers who had been waiting over an hour cut in front because they were angry. The price ended up being double my reservation because I traveled out of state, although booking noted no restrictions for local travel only. It took me almost an hour to get out of there and I'll never rent from Dollar again. Ever.
2.0 Mediocre2017 Jul 19
The vehicle was unacceptable and I had to cancel my reservation.Pros: The make and model /gas efficiency.Cons: Exterior of car was banged up. Interior of car had a significant amount of wear and tear and it was malodorous.
10.0 Excellent2017 Jun 12
Great Experience.Pros: Great Customer Service- all Staff Friendly (Check-out and Check-in Return). Easy Return. Great Pricing. Staff presented current and future saving offers