2.0 Mediocre2017 Aug 28
I never got the carThey didn't show up
4.8 Okay2017 Apr 13
The car was INCREDIBLY clean!The car was clean, but what they don't tell you is that if you get rental insurance through Kayak - ACE has their own insurance that you are "urged" to get. They will not accept other rental insurance and you would have to pay out of pocket for any charges, submit claims to the insurance, and get reimbursed. Secondly, they are very far from the airport and the station where to get picked up for the shuttle is not easily recognizable. In fact, when we arrived late due to a delayed flight, we had to find someone who worked with a different car rental company who was kind enough to try and call ACE to send a shuttle to come pick us up - - -took nearly 1 additional hour before everything was settled. Lastly, the drop-off process did not give up any closing paperwork or sign-out confirmation, which made us very uneasy. If I had to do it over again, I would just use one of the car rental agencies on site at the airport.
7.6 Good2017 Mar 23
Good optionI want to leave a positive review because overall the experience was a good one. But the deposit on the car takes 7-10 days to reappear on my credit card and I am waiting for that time period to end- and the deposit back! Check out went fine, just waiting for the 350 now! ACE is actually called Boric, which was a little confusing at first. But great service and value.Main office is downtown and the shuttle takes a little while.
5.6 Okay2017 Mar 15
Happy with rental except for drop off which was teGood, comfortable car.We had to wander just out the airport to find the car representative standing 'by the tree' who took us to the Holiday Beach Hotel to collect the car. That was ok. I suggested that for drop off I came to the Holiday Beach hotel and they could run us to the airport. However I was told "No' that someone would meet me at the airport at 16:30 which was 2 hours before our flight. When we arrived for drop off at 16.30 no one was there and eventually I had to get someone to ring to get the company to come to the airport to collect the car. The car rental representative eventually turned up almost an hour late and took the keys without any explanation or apology. We were supposed to board one hour before the flight so this caused a lot of anxiety and stress as we hadn't a clue when they would be arriving.
7.6 Good2017 Mar 14
Horrible Customer ServiceThe woman at the customer service counter was incredibly rude. It's not called Ace Car Rental in Willemstad, Curacao it's called Baric. They asked me to purchase additional insurance even though I purchased insurance on Kayak. It's really not a great service.
10.0 Excellent2017 Mar 08
Great, cheap car rentalWhile the car rental isn't technically located at the airport, it's a short (1 minute) walk from baggage claim to a parking lot where they pick you up and bring you to your car. I think this is how they can keep prices so low. They were on time and the car was very clean and it ran well. Highly recommend!
6.0 Good2017 Mar 08
Take a picture of the gas guageGood value for the moneyThe gas wasn't full when I picked up the car. I returned it with the same amount of gas but they insisted that it was full. Unfortunately, I didn't take a picture. The girl was nice enough and offered to fill it up for me - probably nfl 5, but I had a 50 & she had a 20. It beats getting charges $28/litre. So, make sure you take a picture or ask that they fill it up before you drive off. Also, the directions for pickup was really bad. I spent about 30 mins waiting and the "shuttle" was right there the whole time. That was frustrating. Otherwise, it was good.
8.0 Excellent2017 Mar 05
Tires were very low on pressure.had to stop and fill them to the correct pressure, ....... windshield in poor condition passenger window would not operate on passenger side , driver controls onlyit didn't break down, good on gas ,easy to operate . enough room for 2 people ..