Car rental at Guatemala City La Aurora Airport

1 location at Guatemala City La Aurora Airport

╳

National reviews

Car rental locations

National

Locations at Guatemala City La Aurora Airport

La Aurora Intl Airport

+502 2217 2100

Monday	05:00 - 22:00
Tuesday	05:00 - 22:00
Wednesday	05:00 - 22:00
Thursday	05:00 - 22:00
Friday	05:00 - 22:00
Saturday	05:00 - 22:00
Sunday	05:00 - 22:00

All National reviews

National reviews at Guatemala City La Aurora Airport

Rated #2

Enterprise

7.5 Good (14 reviews)

1 location at Guatemala City La Aurora Airport

╳

Enterprise reviews

Car rental locations

Enterprise

Locations at Guatemala City La Aurora Airport

La Aurora Intl Airport

+502 2217 2100

Monday	05:00 - 22:00
Tuesday	05:00 - 22:00
Wednesday	05:00 - 22:00
Thursday	05:00 - 22:00
Friday	05:00 - 22:00
Saturday	05:00 - 22:00
Sunday	05:00 - 22:00

All Enterprise reviews

Enterprise reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

They were selling cars for a higher price! To no reservation people

Cons: EVERYTHING

Reviewed Apr 2017

review from
6.0

Cons: Company is hard to find and off site.

Reviewed Mar 2017

review from
7.6

the price of the insurance doble the cost of the o

Pros: It was not right at the airport, but close and had shuttle service

Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.

Reviewed Jan 2017

review from
9.2

Good people, not much saving

Pros: Friendly staff, great vehicle, no problems at all.

Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.

Reviewed Nov 2016

review from
5.6

Showed up 2 hrs early, car not available. Was forc

Pros: Great car, friendly service

Cons: Showed up 2 hrs early, car not available. Was forced to purchase insurance which was not disclosed in original price

Reviewed Feb 2016

review from

9.2

Good people, not much saving

Pros: Friendly staff, great vehicle, no problems at all.

Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.

Reviewed Nov 2016

review from

7.6

the price of the insurance doble the cost of the o

Pros: It was not right at the airport, but close and had shuttle service

Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.

Reviewed Jan 2017

review from

2.0

They were selling cars for a higher price! To no reservation people

Cons: EVERYTHING

Reviewed Apr 2017

review from
6.0

Cons: Company is hard to find and off site.

Reviewed Mar 2017

review from
5.6

Showed up 2 hrs early, car not available. Was forc

Pros: Great car, friendly service

Cons: Showed up 2 hrs early, car not available. Was forced to purchase insurance which was not disclosed in original price

Reviewed Feb 2016

review from

Rated #3

Alamo

7.4 Good (24 reviews)

1 location at Guatemala City La Aurora Airport

╳

Alamo reviews

Car rental locations

Alamo

Locations at Guatemala City La Aurora Airport

La Aurora Intl Airport

+502 2217 2100

Monday	05:00 - 22:00
Tuesday	05:00 - 22:00
Wednesday	05:00 - 22:00
Thursday	05:00 - 22:00
Friday	05:00 - 22:00
Saturday	05:00 - 22:00
Sunday	05:00 - 22:00

All Alamo reviews

Alamo reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: I was able to rent the car in Guatemala City and return it in Antigua, which was very helpful for me.

Reviewed Mar 2021

review from
10.0

Pros: The comunicación with Manuel and Isabel was very professional and helpful. I definitely will rent a car with them. Thanks

Cons: N/A

Reviewed Dec 2020

review from
4.0

Pros: Yes

Cons: Make sure the cars fells safe

Reviewed Nov 2020

review from
4.0

Cons: They charge for full tank of gas when only need a quarter

Reviewed Nov 2020

review from
6.8

Pros: Friendly staff

Cons: We waited for 1 hour to get our car, they can be more organized

Reviewed Nov 2020

review from
2.0

Pros: Just about nothing.

Cons: The price I was going to be charged was not the price I was quoted. In addition they were requiring to get insurance that would add 15 to 20 per day, so in the end I cancelled the whole thing and didn't rent with them.

Reviewed Sep 2020

review from
9.6

Pros: Amazing service and personal interaction and great value at the company desk

Cons: There was some agent for the company at the desk inside the airport who tried to tell me that I would have to wait at least 3 hours for the car to become "ready" but could get it now if I paid more not through my online reservation. When asked why it would take longer the response was "that's just how it is." Trying to get more money from customers with petty scams like that is unbefitting if a large company

Reviewed Nov 2019

review from
7.2

Pros: Vehicle pickup

Cons: Hours of operations. Most flights depart early but agency don’t open until 0500. To return a car and leave keys in return box, you MUST purchase full coverage which is about $50/day. If you wait for hours of operations to rerun your car in person, you risk missing your flight. Nice hours Alamo.... wonder if it’s intentional. $$$$

Reviewed Nov 2019

review from
2.0

Cons: They said they did not have a car. Had to look at other companies who inflated their prices to 3x the online rate.

Reviewed Sep 2019

review from
4.0

Pros: Some friendly staff

Cons: The car I rent was no available for the rent and when a called few days ago the customer service they told me the car I rent will be available even if my flight arrive early but was not, another thing I noted was the cars are not in good conditions to many dents and scratches they give me a toyota

Reviewed Jul 2019

review from
10.0

Pros: Customer service is phenomenal!

Reviewed Aug 2018

review from
4.0

Pros: They dint approve the insurance that I buy from you, so hopefully a can get my many back

Reviewed Aug 2018

review from

10.0

Pros: I was able to rent the car in Guatemala City and return it in Antigua, which was very helpful for me.

Reviewed Mar 2021

review from
10.0

Pros: The comunicación with Manuel and Isabel was very professional and helpful. I definitely will rent a car with them. Thanks

Cons: N/A

Reviewed Dec 2020

review from
9.6

Pros: Amazing service and personal interaction and great value at the company desk

Cons: There was some agent for the company at the desk inside the airport who tried to tell me that I would have to wait at least 3 hours for the car to become "ready" but could get it now if I paid more not through my online reservation. When asked why it would take longer the response was "that's just how it is." Trying to get more money from customers with petty scams like that is unbefitting if a large company

Reviewed Nov 2019

review from
10.0

Pros: Customer service is phenomenal!

Reviewed Aug 2018

review from

6.8

Pros: Friendly staff

Cons: We waited for 1 hour to get our car, they can be more organized

Reviewed Nov 2020

review from
7.2

Pros: Vehicle pickup

Cons: Hours of operations. Most flights depart early but agency don’t open until 0500. To return a car and leave keys in return box, you MUST purchase full coverage which is about $50/day. If you wait for hours of operations to rerun your car in person, you risk missing your flight. Nice hours Alamo.... wonder if it’s intentional. $$$$

Reviewed Nov 2019

review from

4.0

Pros: Yes

Cons: Make sure the cars fells safe

Reviewed Nov 2020

review from
4.0

Cons: They charge for full tank of gas when only need a quarter

Reviewed Nov 2020

review from
2.0

Pros: Just about nothing.

Cons: The price I was going to be charged was not the price I was quoted. In addition they were requiring to get insurance that would add 15 to 20 per day, so in the end I cancelled the whole thing and didn't rent with them.

Reviewed Sep 2020

review from
2.0

Cons: They said they did not have a car. Had to look at other companies who inflated their prices to 3x the online rate.

Reviewed Sep 2019

review from
4.0

Pros: Some friendly staff

Cons: The car I rent was no available for the rent and when a called few days ago the customer service they told me the car I rent will be available even if my flight arrive early but was not, another thing I noted was the cars are not in good conditions to many dents and scratches they give me a toyota

Reviewed Jul 2019

review from
4.0

Pros: They dint approve the insurance that I buy from you, so hopefully a can get my many back

Reviewed Aug 2018

review from

Rated #4

Budget

5.3 Okay (10 reviews)

1 location at Guatemala City La Aurora Airport

╳

Budget reviews

Car rental locations

Budget

Locations at Guatemala City La Aurora Airport

Aeropuerto La Aurora

+502 2203 2303

Monday	05:00 - 21:00
Tuesday	05:00 - 21:00
Wednesday	05:00 - 21:00
Thursday	05:00 - 21:00
Friday	05:00 - 21:00
Saturday	05:00 - 21:00
Sunday	05:00 - 21:00

All Budget reviews

Budget reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

10.0

Pros: very friendly staff

Reviewed Aug 2019

review from
4.4

Budget Agent Over Charging

Pros: Car was nice and original quoted value was good.

Cons: Agent in Guatemala charged over the original quote

Reviewed May 2018

review from
2.0

Left stranded.

Pros: Nothing

Cons: They did not have the car I reserved, nor any car at all. We were left stranded in a country we had never visited with no car. The budget agent at the airport said that even though we had a reservation, he did not have a car for us. He suggested other questionable car rental places at a much higher price. We ended having to find our own car at other place. This was the worst car rental experience of my life, will never use budget in my life again.

Reviewed Apr 2017

review from
2.0

Pros: I have reserved a sedan and they only had a pickup. we were 4 persons and could not leave the baggae on the bed with no security. We end up going with another rental company and had to pay almost as twice as much that what we have booked with Budget.

Reviewed Jan 2017

review from
5.2

Ok but.......unit not so good.

Pros: Attention when arrived

Cons: 1. Time too long when picking up the car. 2. Vehicle was not in the best conditions. Seems it has been damaged a lot, didn't drive well, transmition seems to have problems. 3. Cleanliness needs to improve.

Reviewed Sep 2016

review from
6.0

Cons: The was no sign were to drop off the car so we drove into a parking lot having to pay 2,5 dollar to exit it again. The clerk told us that there usually is a sign but it was taken away that morning for some reason.

Reviewed Jan 2016

review from
2.0

Budget Agent Dishonest

Pros: Nothing

Cons: We had made reservations for two compact cars. The rental agent told us that they did not have the vehicles that we had reserved, and that they did not have any vehicles. I believe that they did in fact have vehicles for rent, but did not want to rent to us at the discounted price we got through Kayak. We witnessed the agent signing agreements with other customers that had arrived after us. I will not be renting from Budget in Guatemala or anywhere else again.

Reviewed Jan 2016

review from
2.0

Didn't fulfill my reservation

Pros: Abosutelly nothing.

Cons: I made a reservation a week in advance for an economy car to pick it up at La Aurora Airport in Guatemala. I called them as my making my way there to pick up the car, they pulled up my reservation and they said "Sorry, we don't have cars." I told the person on the phone that I had made a reservation a week in advance and that I needed the car, she replied "sorry, we don't have cars". I asked her if they had cars in another of their locations in the city, again "sorry, we don't have cars". I asked if they had another type of car, I got the same "sorry, we don't have cars". I was never notified of this. I called two hours in advance before pick up the car so it wasn't like I showed up late to pick it up. I was never offered a way to solve this problem, something like giving me another type of car at the price of my reservation or even getting me a car from another company. I was left out to figure it out on my own in a third world country, I had a tight travel schedule so I needed a car at that moment. After two hours of searching around I had to bite the bullet and rent a car for THREE times more money that what I made my reservation for. I even went on Budget's website and it said they DID have cars! I am never renting with them again and if you don't want to be left out in the wind in a third world country shouldn't do you.

Reviewed Jan 2016

review from
10.0

Pros: The personnel were professional and helpful both at check-out in Antigua and check-in in Guatemala City and the car worked wonderfully. And the drop-off charges were nominal.

Reviewed Jan 2016

review from

10.0

Pros: very friendly staff

Reviewed Aug 2019

review from
10.0

Pros: The personnel were professional and helpful both at check-out in Antigua and check-in in Guatemala City and the car worked wonderfully. And the drop-off charges were nominal.

Reviewed Jan 2016

review from

4.4

Budget Agent Over Charging

Pros: Car was nice and original quoted value was good.

Cons: Agent in Guatemala charged over the original quote

Reviewed May 2018

review from
2.0

Left stranded.

Pros: Nothing

Cons: They did not have the car I reserved, nor any car at all. We were left stranded in a country we had never visited with no car. The budget agent at the airport said that even though we had a reservation, he did not have a car for us. He suggested other questionable car rental places at a much higher price. We ended having to find our own car at other place. This was the worst car rental experience of my life, will never use budget in my life again.

Reviewed Apr 2017

review from
2.0

Pros: I have reserved a sedan and they only had a pickup. we were 4 persons and could not leave the baggae on the bed with no security. We end up going with another rental company and had to pay almost as twice as much that what we have booked with Budget.

Reviewed Jan 2017

review from
5.2

Ok but.......unit not so good.

Pros: Attention when arrived

Cons: 1. Time too long when picking up the car. 2. Vehicle was not in the best conditions. Seems it has been damaged a lot, didn't drive well, transmition seems to have problems. 3. Cleanliness needs to improve.

Reviewed Sep 2016

review from
6.0

Cons: The was no sign were to drop off the car so we drove into a parking lot having to pay 2,5 dollar to exit it again. The clerk told us that there usually is a sign but it was taken away that morning for some reason.

Reviewed Jan 2016

review from
2.0

Budget Agent Dishonest

Pros: Nothing

Cons: We had made reservations for two compact cars. The rental agent told us that they did not have the vehicles that we had reserved, and that they did not have any vehicles. I believe that they did in fact have vehicles for rent, but did not want to rent to us at the discounted price we got through Kayak. We witnessed the agent signing agreements with other customers that had arrived after us. I will not be renting from Budget in Guatemala or anywhere else again.

Reviewed Jan 2016

review from
2.0

Didn't fulfill my reservation

Pros: Abosutelly nothing.

Cons: I made a reservation a week in advance for an economy car to pick it up at La Aurora Airport in Guatemala. I called them as my making my way there to pick up the car, they pulled up my reservation and they said "Sorry, we don't have cars." I told the person on the phone that I had made a reservation a week in advance and that I needed the car, she replied "sorry, we don't have cars". I asked her if they had cars in another of their locations in the city, again "sorry, we don't have cars". I asked if they had another type of car, I got the same "sorry, we don't have cars". I was never notified of this. I called two hours in advance before pick up the car so it wasn't like I showed up late to pick it up. I was never offered a way to solve this problem, something like giving me another type of car at the price of my reservation or even getting me a car from another company. I was left out to figure it out on my own in a third world country, I had a tight travel schedule so I needed a car at that moment. After two hours of searching around I had to bite the bullet and rent a car for THREE times more money that what I made my reservation for. I even went on Budget's website and it said they DID have cars! I am never renting with them again and if you don't want to be left out in the wind in a third world country shouldn't do you.

Reviewed Jan 2016

review from

Rated #5

Avis

5.0 Okay (9 reviews)

1 location at Guatemala City La Aurora Airport

╳

Avis reviews

Car rental locations

Avis

Locations at Guatemala City La Aurora Airport

Aeropuerto Intl Zona 13

+502 2324 9000

Monday	05:00 - 23:59
Tuesday	05:00 - 23:59
Wednesday	05:00 - 23:59
Thursday	05:00 - 23:59
Friday	05:00 - 23:59
Saturday	05:00 - 23:59
Sunday	05:00 - 23:59

All Avis reviews

Avis reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

6.8

Pros: Friendly staff

Cons: Variety of trucks

Reviewed Aug 2019

review from
2.0

Invented random fees

Cons: Ended up walking away from my reservation. When I pointed out that the fees were already included in the total I was quoted, the employees became shifty and came up with a random airport tax/fee that doesn't exist. They quoted me one amount for a deposit, then they changed their minds because the rental is an SUV. I had no confidence left, so I walked away and rented from another rental company.

Reviewed May 2018

review from
2.0

They ignored my reservation

Cons: I reserved early because of the season. When we arrived they acknowledged our reservation but simply said they didnt have any cars. I thought the point of a reservation was precisely so there would be a car.

Reviewed Jan 2018

review from
5.2

Pros: Car was clean

Cons: It wasn't the car I ordered. Despite several days in advance with confirmation car wasn't waiting for me and I needed to go for 2WD instead of 4x4 which prevented me from entering certain areas and made my journey in Guatemala risky and stressful.

Reviewed Nov 2017

review from
4.0

Not good

Cons: We arrive on time to Avis with are rental order. They did not had the car we order. Also they did not accepted the car insurance we bought though the order that we did in Kayak. They end up giving us a total new order. Supposedly the car we order was going to be ready in 2 day but nothing.

Reviewed Jan 2017

review from
7.6

Cons: The rate quoted was not the rate we paid. Plus, the deposit was three times the amount of the rental. When we returned the car, the deposit was refunded, but that would be good to know before arriving. We also requested an SUV but received a way smaller car. We made do because we had family in the country, but next time we will rent a bigger car than an SUV.

Reviewed Jan 2017

review from
2.0

Bad servicie

Pros: The worst costumer servicie expericien i will never use avis again Eduardo cadet

Cons: The worst costumer servicie expericien i will never use avis again

Reviewed Jan 2017

review from

6.8

Pros: Friendly staff

Cons: Variety of trucks

Reviewed Aug 2019

review from
7.6

Cons: The rate quoted was not the rate we paid. Plus, the deposit was three times the amount of the rental. When we returned the car, the deposit was refunded, but that would be good to know before arriving. We also requested an SUV but received a way smaller car. We made do because we had family in the country, but next time we will rent a bigger car than an SUV.

Reviewed Jan 2017

review from

2.0

Invented random fees

Cons: Ended up walking away from my reservation. When I pointed out that the fees were already included in the total I was quoted, the employees became shifty and came up with a random airport tax/fee that doesn't exist. They quoted me one amount for a deposit, then they changed their minds because the rental is an SUV. I had no confidence left, so I walked away and rented from another rental company.

Reviewed May 2018

review from
2.0

They ignored my reservation

Cons: I reserved early because of the season. When we arrived they acknowledged our reservation but simply said they didnt have any cars. I thought the point of a reservation was precisely so there would be a car.

Reviewed Jan 2018

review from
5.2

Pros: Car was clean

Cons: It wasn't the car I ordered. Despite several days in advance with confirmation car wasn't waiting for me and I needed to go for 2WD instead of 4x4 which prevented me from entering certain areas and made my journey in Guatemala risky and stressful.

Reviewed Nov 2017

review from
4.0

Not good

Cons: We arrive on time to Avis with are rental order. They did not had the car we order. Also they did not accepted the car insurance we bought though the order that we did in Kayak. They end up giving us a total new order. Supposedly the car we order was going to be ready in 2 day but nothing.

Reviewed Jan 2017

review from
2.0

Bad servicie

Pros: The worst costumer servicie expericien i will never use avis again Eduardo cadet

Cons: The worst costumer servicie expericien i will never use avis again

Reviewed Jan 2017

review from

Rated #6

Dollar

4.2 Okay (7 reviews)

1 location at Guatemala City La Aurora Airport

╳

Dollar reviews

Car rental locations

Dollar

Locations at Guatemala City La Aurora Airport

Area As 1-1 Area As 1-9

+502 4213 9458

Monday	05:00 - 21:00
Tuesday	05:00 - 21:00
Wednesday	05:00 - 21:00
Thursday	05:00 - 21:00
Friday	05:00 - 21:00
Saturday	05:00 - 21:00
Sunday	08:00 - 17:00

All Dollar reviews

Dollar reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Pros: Nothing from the beginig

Cons: I’m putting a complain online and if it isn’t working I’ll sue the company

Reviewed Feb 2020

review from
4.0

Cons: Drop off

Reviewed Jan 2020

review from
2.0

Cons: The car was not at the airport

Reviewed Sep 2017

review from
2.0

Extra Insurance and Hidden Deposit Fee

Cons: When we got to the offsite counter, they told us we needed to buy extra $200 insurance even though we had already bought insurance online as well as leave a $2000 deposit that wasn't mentioned anywhere before. Wound up getting a car elsewhere. Very poor. Also car they wanted us to talke was really banged up and missing nobs on the center console.

Reviewed May 2017

review from
6.4

Take pictures

Pros: There was a person at the airport who was very helpful in arranging a ride to the off-airport location.

Cons: Pick up took a long time. At drop off they charged us for a scratch that was on the car before we left. Take pictures of every little ding and scratch if you don't want to be changed extra

Reviewed Aug 2016

review from

2.0

Pros: Nothing from the beginig

Cons: I’m putting a complain online and if it isn’t working I’ll sue the company

Reviewed Feb 2020

review from
4.0

Cons: Drop off

Reviewed Jan 2020

review from
2.0

Cons: The car was not at the airport

Reviewed Sep 2017

review from
2.0

Extra Insurance and Hidden Deposit Fee

Cons: When we got to the offsite counter, they told us we needed to buy extra $200 insurance even though we had already bought insurance online as well as leave a $2000 deposit that wasn't mentioned anywhere before. Wound up getting a car elsewhere. Very poor. Also car they wanted us to talke was really banged up and missing nobs on the center console.

Reviewed May 2017

review from
6.4

Take pictures

Pros: There was a person at the airport who was very helpful in arranging a ride to the off-airport location.

Cons: Pick up took a long time. At drop off they charged us for a scratch that was on the car before we left. Take pictures of every little ding and scratch if you don't want to be changed extra

Reviewed Aug 2016

review from

Rated #7

Payless

4.1 Okay (10 reviews)

1 location at Guatemala City La Aurora Airport

╳

Payless reviews

Car rental locations

Payless

Locations at Guatemala City La Aurora Airport

9 Avenida, Areas As1-6 Y As1-7

+502 2261 2571

Monday	05:00 - 21:00
Tuesday	05:00 - 21:00
Wednesday	05:00 - 21:00
Thursday	05:00 - 21:00
Friday	05:00 - 21:00
Saturday	05:00 - 21:00
Sunday	05:00 - 21:00

All Payless reviews

Payless reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

Cons: Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).

Reviewed Apr 2017

review from
2.0

Worst rental experience

Pros: The rental price was descent

Cons: There was a $900 deposit plus mandatory additional insurance, none of this was on the website

Reviewed Feb 2017

review from
3.2

Terrible PAYLESS experience in Guatemala City

Cons: Extorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.

Reviewed Jan 2017

review from
2.0

Cons: THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR

Reviewed Nov 2016

review from
6.0

It's ok

Pros: Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.

Cons: Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.

Reviewed Sep 2016

review from
10.0

Pros: Thas good

Reviewed Sep 2016

review from
2.0

Unreliable

Cons: Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.

Reviewed Sep 2016

review from

10.0

Pros: Thas good

Reviewed Sep 2016

review from

2.0

Cons: Car I had reserved was given to another customer--I was told I'd need to wait 2-3 hours for the next (despite my reservation).

Reviewed Apr 2017

review from
2.0

Worst rental experience

Pros: The rental price was descent

Cons: There was a $900 deposit plus mandatory additional insurance, none of this was on the website

Reviewed Feb 2017

review from
3.2

Terrible PAYLESS experience in Guatemala City

Cons: Extorted money for "mandatory" insurance, despite having paid for full insurance through Payless/Kayak. Car was worse then the car I learned to drive on(1971 VW bus), the brake light was taped on, headlights were positioned incorrectly, you could only see in the dark while going up a hill, even with high beams. When idling the whole car shook like we were having a huge earthquake. And the car felt like it only had 2 cylinders. Very bad experience.

Reviewed Jan 2017

review from
2.0

Cons: THEY DON;T HAVE THE CAR THAT I ORDER IN MY TRIP THEY OFFER A STANDAR CAR AND I ORDER AUTOMATIC CAR

Reviewed Nov 2016

review from
6.0

It's ok

Pros: Well they did not have the vehicle I had reserved. They did upgrade me to a van type vehicle but was stick shift. No real issues just not my first choice from an SUV. The staff friendly and helpful no complaints on them.

Cons: Well I purchased insurance through Kayak. When arrived I got hit with an additional $200 and some dollars in insurance that was mandatory. I showed them insurance purchased and they said yes but does not cover all so I ended up paying over $350 in insurance. Just wish they were upfront before reserving car.

Reviewed Sep 2016

review from
2.0

Unreliable

Cons: Nobody was at the office to meet us. Nobody ever showed up and there wasn't a phone number listed to call them.

Reviewed Sep 2016

review from

Rated #8

Thrifty

2.7 Mediocre (5 reviews)

1 location at Guatemala City La Aurora Airport

╳

Thrifty reviews

Car rental locations

Thrifty

Locations at Guatemala City La Aurora Airport

La Aurora Intl Ap

+502 2379 8747

Monday	04:00 - 23:59
Tuesday	04:00 - 23:59
Wednesday	04:00 - 23:59
Thursday	04:00 - 23:59
Friday	04:00 - 23:59
Saturday	04:00 - 23:59
Sunday	04:00 - 23:59

All Thrifty reviews

Thrifty reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

3.2

Pros: Vehicle had damage that affected functionality. We had to wait about 2 hours to get the vehicle. Undisclosed insurance requirement was added at check in. Overall poor experience.

Cons: Be timely. Provide a good product. Be upfront about pricing.

Reviewed Feb 2019

review from
3.6

Cons: The Thrifty agent was not at the pick-up location at the scheduled time. The vehicle (a Mitsubishi sedan) itself performed slowly, and was very sluggish on roads with hills. The vehicle had over 141,000 miles on it, which is probably why it performed poorly. The tires were almost bald. The plastic chip cover on the key ring broke apart and some electronic chips fell out, making it impossible to start the car. This happened the day we had to be at the airport for an outbound flight. We had rented from Thrifty on another occasion, and that vehicle broke down and had to be replaced. It also had one broken headlight bulb that had to be replaced. Adios Thrifty.

Reviewed Jan 2019

review from
2.8

Will never do thrift again

Cons: Brakes barely worked. We waited about 40 minutes after arriving for the car to b ready. Car was ugly and beat up.

Reviewed Apr 2017

review from
2.0

Pros: Big rip off and really old car

Cons: Everything

Reviewed Feb 2017

review from
2.0

Lots of hidden charges

Cons: I was charged just as much for insurance than for the car rental.

Reviewed Feb 2017

review from

3.2

Pros: Vehicle had damage that affected functionality. We had to wait about 2 hours to get the vehicle. Undisclosed insurance requirement was added at check in. Overall poor experience.

Cons: Be timely. Provide a good product. Be upfront about pricing.

Reviewed Feb 2019

review from
3.6

Cons: The Thrifty agent was not at the pick-up location at the scheduled time. The vehicle (a Mitsubishi sedan) itself performed slowly, and was very sluggish on roads with hills. The vehicle had over 141,000 miles on it, which is probably why it performed poorly. The tires were almost bald. The plastic chip cover on the key ring broke apart and some electronic chips fell out, making it impossible to start the car. This happened the day we had to be at the airport for an outbound flight. We had rented from Thrifty on another occasion, and that vehicle broke down and had to be replaced. It also had one broken headlight bulb that had to be replaced. Adios Thrifty.

Reviewed Jan 2019

review from
2.8

Will never do thrift again

Cons: Brakes barely worked. We waited about 40 minutes after arriving for the car to b ready. Car was ugly and beat up.

Reviewed Apr 2017

review from
2.0

Pros: Big rip off and really old car

Cons: Everything

Reviewed Feb 2017

review from
2.0

Lots of hidden charges

Cons: I was charged just as much for insurance than for the car rental.

Reviewed Feb 2017

review from

Rated #9

Hertz

2.0 Mediocre (1 review)

1 location at Guatemala City La Aurora Airport

╳

Hertz reviews

Car rental locations

Hertz

Locations at Guatemala City La Aurora Airport

Finca Nacl La Aurora Zn13

+502 2314 4495

Monday	04:30 - 23:00
Tuesday	04:30 - 23:00
Wednesday	04:30 - 23:00
Thursday	04:30 - 23:00
Friday	04:30 - 23:00
Saturday	04:30 - 23:00
Sunday	04:30 - 23:00

All Hertz reviews

Hertz reviews at Guatemala City La Aurora Airport

Recent reviews

All reviews
Positive
Neutral
Negative

2.0

No more Hertz rental for my business

Pros: Nothing to like

Cons: They where no freindly at all they could not speak English even because it was an international airport,,, or maybe they played that they know any English to try to get u for extra charges this people in Guatemala are thieves be careful spread the world I will do the same on all possible media

Reviewed Oct 2016

review from

2.0

No more Hertz rental for my business

Pros: Nothing to like

Cons: They where no freindly at all they could not speak English even because it was an international airport,,, or maybe they played that they know any English to try to get u for extra charges this people in Guatemala are thieves be careful spread the world I will do the same on all possible media

Reviewed Oct 2016

review from

MEXRENTACAR

2 locations at Guatemala City La Aurora Airport

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Car rental locations

MEXRENTACAR

Locations at Guatemala City La Aurora Airport

9a Avenue 14-75

+502 2329 9012

La Aurora Guatemala International Airport, Primer Nivel

Economy Rent a Car

1 location at Guatemala City La Aurora Airport

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Car rental locations

Economy Rent a Car

Locations at Guatemala City La Aurora Airport

Blv. Principal aeropuerto parque de alquiler de autos

+502 2385 8427

Europcar

1 location at Guatemala City La Aurora Airport

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Car rental locations

Europcar

Locations at Guatemala City La Aurora Airport

7a Ave. 15-16 Zona 13 Aurora I

Guatemala Rent A Car

1 location at Guatemala City La Aurora Airport

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Car rental locations

Guatemala Rent A Car

Locations at Guatemala City La Aurora Airport

Guatemala City airport

+502 2208 9012

keddy by Europcar

1 location at Guatemala City La Aurora Airport

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Car rental locations

keddy by Europcar

Locations at Guatemala City La Aurora Airport

Guatemala Airport

Right Cars

1 location at Guatemala City La Aurora Airport