Terrible experience! delay 2 time and say i dont have ticket
Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.
The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Better seating for sure. The seats were so close together for such long flights.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.
You can’t checking with no carry on bag, the entertainment was awesome and the crew very friendly and polite🫶
Rude and condescending crew, below average food, passengers treated as toddlers.
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
Food was terrible, tasteless. I ordered ovo lacto special menu in business class and got vegan tasteless food instead. Really disappointing.
Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.
It was excellent and we will use in the future
Random seats assignment is weird, family of 2 people was seated apart while there were seats available. Does not make any sense
The trays weren’t wiped. They still had food from last passengers
Awful!! Flight from Miami was delayed. Therefore we missed connecting flight. Nobody knows where our suitcases are for 2 days already !!! As far as the air craft: TVs are not working, food ala cart and even that looked awful. Did dare to taste. If you want a blanket - bring your own. Nothing is free.
Some crew were very helpful. Could be better food choices. Should be more leg room even in economy.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
