Terrible experience! delay 2 time and say i dont have ticket
Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.
The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.
Food was terrible. Crew was kind but skipped over my row for providing sandwiches and beverages.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
Better seating for sure. The seats were so close together for such long flights.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
I received an upgrade to business class because I was on the waiting list. That made the flight much nicer. The staff was excellent.
You can’t checking with no carry on bag, the entertainment was awesome and the crew very friendly and polite🫶
Rude and condescending crew, below average food, passengers treated as toddlers.
There are often trade-offs involved with flying cheaper airlines. With Air Europa, their crowd control is terrible--the line at check-in in Madrid was absolutely hideous 3 hours before departure. These 787 "Dreamliners" are cheaply-made and uncomfortable. And disembarking at JFK was horrid...it was 11 p.m., yet we were force to deal with those off-site shuttle buses, presumably because Air Europa doesn't want to pay what it costs for an actual gate. But as usual, the worst aspect of Air Europa flights are tones fellow passengers: unruly and oblivious to such concepts as personal space. The crew was, on the other hand, lovely.
I flew in business a couple of months ago, it was great, tried again in economy, it is the cramped seat I have ever been into, for an overseas flight across the atlantic it is inhumane to put passengers in such cramped space. Other than that, everything ok. Took a second flight from Madrid to London, also economy and it was roomy and perfect.
I was not allowed to cancel the flight, customer service is atrocious
My luggage is lost and nowhere to be found, no response from airline
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Sitting space was very tight, so eating was difficult. But everything else was good.
Need to pay for a cup of water. No food. Need to pay for headsets.
Terrible experience - we won’t be flying with Air Europa again
The flight, the staff and the airplane were all fantastic. I highly recommend.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
Excellent plane, 787. Very good seat and additional stuff they provide. Good food. Very good staff.
Food was terrible, tasteless. I ordered ovo lacto special menu in business class and got vegan tasteless food instead. Really disappointing.
Was very unhappy with the entire process, from check in to boarding to the comfort of the flight. Did not enjoy the flight on Level.
It was excellent and we will use in the future
Random seats assignment is weird, family of 2 people was seated apart while there were seats available. Does not make any sense
The trays weren’t wiped. They still had food from last passengers
Awful!! Flight from Miami was delayed. Therefore we missed connecting flight. Nobody knows where our suitcases are for 2 days already !!! As far as the air craft: TVs are not working, food ala cart and even that looked awful. Did dare to taste. If you want a blanket - bring your own. Nothing is free.
Some crew were very helpful. Could be better food choices. Should be more leg room even in economy.
Our flight was delayed by 2-hrs but I understand it was beyond the scope of the crew members
Shame on this company More than 5 hours delay and what a mess Business class with zero service - no pillows, no blankets, no drinks Economy class with no reserved seats- people were mad
