Car rental at Des Moines Airport

Car rental at Des Moines Airport

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Des Moines, IA, United States - Des Moines
20 May — 27 May
Same drop-off
Des Moines, IA, United States - Des Moines
Fri 20.05
Noon
Fri 27.05
Noon
Driver's age:

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Des Moines Airport car rental reviews and directory

Rated #1
Alamo
Best rated
9 Excellent (108 reviews)
1 location in Des Moines Airport
Alamo
Locations in Des Moines Airport
  • 8.9
  • 9
  • 9
  • 9.1
  • 8.8
Recent reviews
10.0 Excellent2022 May 08
Everything was great
10.0 Excellent2021 Mar 22
Staff was very helpful picking up and returning. Very convenient location in the airport and the cars are right outside the door in the baggage claim area
6.0 Good2020 Aug 30
Nice sized suvThe gas gauge was way off. No horse power.
9.6 Excellent2020 Jan 06
Staff was super helpful. Class of vehicle rented wasn't available so they provided an upgrade and reduced the price for the trouble. Would highly recommend!
10.0 Excellent2019 Sep 16
Outstanding service. They were swamped when we got there, but they dealt with the long quickly. They did not have our size of car so they gave us a choice of upgrade that would suit us and gave us free gas to compensate the mileage. And they were very happy to do it. So we are very happy!It was as good as it could have been.
8.4 Excellent2019 Sep 02
Rav4Fuel economyNo mapping capability turned on. Drivers seat wouldn’t recline
6.0 Good2019 Aug 12
Staff was helpful and gave discount for dirty car.Cleaner car.
10.0 Excellent2019 Jul 14
My flight was delayed 3 times. I arrived at the counter 3.5 hours past my reservation. Alamo had my information ahead of time and everything was ready for me. Staff was very friendly & helpful!
6.4 Good2019 Jan 23
The space. I was able to fold down all the seats and it worked out perfectly for my usage.I found trash in the car at pickup - frozen Dr. Pepper soda. The car seemed like it could of been cleaned better.
9.6 Excellent2019 Jan 01
Ford rentalThe heating seats!The car had crumbs
Rated #2
Enterprise
8.4 Excellent (81 reviews)
1 location in Des Moines Airport
Enterprise
Locations in Des Moines Airport
  • 8.5
  • 8.5
  • 8.4
  • 8.5
  • 8.2
Recent reviews
10.0 Excellent2021 Oct 12
My travel plans changed and they very good about accomdating the modification is car return location and time.
10.0 Excellent2021 Aug 09
We had requested a Tahoe and they didn’t have one of the time. The agent suggested that we do a Chevy traverse. I had ample leg and it got good gas mileage. My whole family was happy with this vehicle I’m glad he’s suggested this vehicle
5.9 Okay2021 Jul 16
The lady who helped with picking up the car could have been a little friendlier.
10.0 Excellent2021 Jun 19
Counter and returning staff were excellent in service and efficiency, courteous and friendly.The costs were more than expected for the car size and location.
5.6 Okay2020 Jun 08
Pick up was easy, drop off was just a drop box since it was a Sunday evening.The whole 3 hour drive we kept having large ants crawling on us! So gross and annoying.
3.6 Mediocre2020 Apr 28
Yesi booked and have always use my bank of america debit card for my car rentals and was denied my reservation cause i dont have a major cc when i have done it for years and thru enterprise before.
8.4 Excellent2019 Aug 13
The staff for Pickup in Des Moines was very nice and helpful.There was only one Customer Service Agent & there were a LOT of us in line.It took over 30 min to get the vehicle that I had pre-reserved on-line. I was supposed to "vett" the vehicle for damage and then turn in a paper if I found any prior to leaving, however, there was no lot attendant.
9.2 Excellent2019 Jun 04
Better price
10.0 Excellent2019 Apr 04
Best customer service around.
10.0 Excellent2019 Mar 03
The staff was nothing shy of fantastic from start to finish! There was a line when I checked in, but everyone was still so friendly and didn’t make me feel rushed! When I returned the keys, it was the fastest, most pleasant checkout I’ve even had!! Great Crew!
Rated #3
Thrifty
8.3 Excellent (37 reviews)
2 locations in Des Moines Airport
Thrifty
Locations in Des Moines Airport
  • 8.5
  • 8.3
  • 8.2
  • 8.4
  • 8
Recent reviews
8.0 Excellent2020 Jul 06
staff was very friendly. Drop off was confusing as it was no longer Thrifty but Hertz
9.6 Excellent2020 Mar 22
The entire experience could not have been easier and more convenient.
2.8 Mediocre2019 Dec 19
My car stopped working. Had to get an uber to get where I needed to go. The lyft they got me didnt even bring me to the right place to pick up my car at first. I had an extremely disappointing experience.
2.0 Mediocre2019 Jul 23
I reserved a 7 passenger and after my card was scanned and I walked outside, I noticed I was given a 5 passenger. Transaction was supposed to be avoided but there continues to be a hold on my account
5.6 Okay2019 Jul 10
Staff was incredibly rude and very unhelpful
10.0 Excellent2019 Jun 21
It as quick and easy
9.2 Excellent2018 Nov 24
Good job Thrifty.Efficient, friendly staff!Difficult to find my car in the lot at pickup at DSM.
10.0 Excellent2017 Dec 29
Pick up and drop off was a breeze. Counter agents were very pleasant. Vehicle was in excellent condition.
10.0 Excellent2017 Oct 28
Customer service and priceAvailability of cars
9.6 Excellent2017 Oct 17
Very efficient and good price.
Rated #4
Dollar
8.1 Excellent (30 reviews)
1 location in Des Moines Airport
Dollar
Locations in Des Moines Airport
  • 8
  • 8.2
  • 7.8
  • 8.1
  • 8.2
Recent reviews
2.0 Mediocre2018 Jul 02
Can’t Use Debit CardI booked through Kayak and they took my debit card number and the reservation was made. When I got to Dollar rental they said I needed a credit card. I was never told during the booking process that I needed a credit card to make this reservation so I was extremely inconvenienced. Now I have to try to get a refund for the insurance I paid for.
10.0 Excellent2018 Jun 01
Lots of room, great gas mileage, very comfortable, great customer service.
8.0 Excellent2018 Mar 28
Dependable, Clean Vehicle At A Good PriceWe requested an intermediate SUV to drive from Iowa to California and back. Dollar gave us the Ford Escape. It was comfortable, handled really well, had good pickup, and many features you'd find in a more expensive car. Gas mileage was reasonable and the price Dollar charged me was more than fair.I had to get an oil change once I reached California. However, Dollar reimbursed me for my cost when I returned. Dollar also said that any Hertz or Dollar outlet will handle that type of maintenance when needed on the road.
8.8 Excellent2016 Jun 28
Watch out for lose cables!The car itself was a good choice they made.The key fob cable came apart it was stressful when it came to possibly losing a key. When git the keys the cable was frayed and later came apart.
3.6 Mediocre2016 Feb 10
Stinky CarThe car didn't break down.Besides having no modern amenities (usb outlet/bluetooth), the car smelled terrible. At one point I even searched the car to see if anything had been left behind... like a bag of poop. I bought two car air fresheners, but the stank overpowered them. Nasty 3 days.
10.0 Excellent2016 Jan 31
Problem and hassle freeEasy drop off and pick up
9.2 Excellent2016 Jan 17
Almost perfectFine car, very clean. Service at the counter at pickup and dropoff was great.Only difficulty is that windshield wipers were terrible. Made for horrible visibility, especially at night, in the snowy/slushy conditions.
3.6 Mediocre2015 Nov 29
Who runs this company?The employees were niceThe seats of the car were absolutely filthy and when I brought it up with the guy at the rental office he said "yeah, we know." And then later talking to the manager, she told me that all the Kias with light upholstery have stained seats, like that was going to make it OK. I don't really understand why the CEO of the company thinks she should make her employees rent out disgusting cars just so she can earn her bonus for the year. It's crazy.
2.8 Mediocre2015 Nov 21
diuble charged me on credit card after car returneNot muchAttitude of customer service rep. Trying to upsell even after being told no. Trying to sell insurance when told insurance was there. Lying to customer in car availability
9.6 Excellent2015 Nov 02
The rental process was efficiently handled, staff were friendly and helpful, and the car was perfectly adequate for my needs.
Rated #5
Hertz
8 Excellent (60 reviews)
1 location in Des Moines Airport
Hertz
Locations in Des Moines Airport
  • 8.2
  • 8.3
  • 8.1
  • 8.1
  • 7.9
Recent reviews
2.0 Mediocre2022 May 03
Car was dirty, went to exchange it in Davenport location they said they couldn’t help me and turned me away. The hertz inside the moline airport was wonderful.
6.0 Good2022 Apr 17
Allow different type cars to drop off in different location than pickup locations.
10.0 Excellent2022 Mar 28
Thanks
10.0 Excellent2022 Jan 18
The Herrtz representative took care of us when we picked up the vehicle. She upgraded us to an all wheel drive vehicle when she realized that we would be driving in a snow storm. No prompting from myself, she just offered the upgrade for no additional cost. The vehicle was very clean and suited our needs perfectly.
10.0 Excellent2021 Dec 19
Service and ease of getting car
10.0 Excellent2021 Oct 28
Easy pick up & drop off. Customer service let me change my drop off location due to distance from my home. Friendly employees! It was an perfect experience
3.9 Mediocre2021 Oct 14
Office Staff were great. But no one to tell of imperfections of car. There was a loose floorboard that caught my shoe which caused a fall as I was getting out. Previous smoker in car left a broken cigarette in the seat. Ding in the windshield. No one around to tell these details.
5.9 Okay2021 Sep 28
No car manual In vehicle. Did have to ask where the key drop box was as the sign did not give directions. Otherwise I enjoyed the Hertz rental.
3.9 Mediocre2021 Sep 13
The employee who served us had not been adequately trained. He seemed to struggle with basic processes and displayed very limited interpersonal skills. When I came back later with my sister to add her as a driver, he said he didn’t know how to do that and we’d have to wait for the manager to come back (fortunately just a couple of minutes). Additionally, the Hertz counter in Des Moines closes at 5:30 p.m., inconvenient for the many passengers arriving on later flights.
1.9 Horrible2021 Aug 01
There was no one at the Hertz counter when I arrived off my flight. The counter closed at 5 pm and said they would be back the following day at 9:00 a.m. This is unheard of and should have been communicated when I booked the reservation. I never would have booked a no refund reservation since I was not staying in DesMoines.
Rated #6
Budget
6.8 Good (38 reviews)
1 location in Des Moines Airport
Budget
Locations in Des Moines Airport
  • 6.5
  • 7.3
  • 6.7
  • 7
  • 6.7
Recent reviews
2.0 Mediocre2022 Feb 23
The vehicle had only ¾ of a tank of fuel when I picked it up. I paid for the full fuel service when I picked up the vehicle. Upon return the I had two employees lie to me. One said only a manager could refund the fuel charge and the manager would be in to the counter in an hour but never arrived and a second told me she would reimburse my credit card for the fuel charge but did not. I was also charged a $200 dollar deposit at the counter that was not disclosed anywhere when I made the reservation. I will never rent throughout Kayak or Budget again.
6.0 Good2021 Nov 27
Easy pick up at the airport, counter personnel pleasant, car in pretty good shape only a few dings. However, when paying top rate for a rental we expected the car to have been cleaned inside and out. Obviously ours was not. We found empty fast food bags and and a plastic drink bottle under the seat. Also when we tried to use the windshield wiper there was no fluid to wash the window.
6.0 Good2021 Nov 04
Actual price was much higher than what Ireserved on Kayak.
6.0 Good2021 Oct 24
Not really impressed with Budget, didn't have upgrade options, had to go three credit cards before they would accept one, car was mediocre. Didn't even have power seats... washer fluid was empty. Mechanically car was fine, good gas mileage, Apple Car Play.
10.0 Excellent2021 Aug 23
The car rental counter at the DEs Moines airport is easy and so is the drop off. Very friendly and helpful staff.
1.9 Horrible2021 Aug 02
Check-in and car pick up took about 40 minutes! When I got the car or smelled like cigarette smoke covered with cleaner smell. I did not receive the level of service expected for the price paid.
7.9 Good2021 Aug 02
The car could have been cleaner, but it was a great cat otherwise.
2.0 Mediocre2021 Jun 29
nothingmake sure you have the right car
2.0 Mediocre2021 May 03
Staff was friendly and helpfulLate fees and charges are outrageous as is charges for gas
8.0 Excellent2021 Mar 19
Car had been smoked in.
Rated #7
National
9.6 Excellent (3 reviews)
1 location in Des Moines Airport
National
Locations in Des Moines Airport
  • 10
  • 9.3
  • 10
  • 10
  • 8.6
Recent reviews
Rated #8
Payless
7.3 Good (28 reviews)
1 location in Des Moines Airport
Payless
Locations in Des Moines Airport
  • 7.7
  • 7.9
  • 7.2
  • 7
  • 7.1
Recent reviews
4.0 Okay2022 Feb 28
Description if car is fast or not immediately upon key exchange … I thought the dude said A Mitsubishi Lancer…not a Mirage.. which was as slow as you say it..
8.0 Excellent2022 Jan 08
Pricing is very good. Service was also great - very friendly. The car wasn’t clean outside and the oilservice was overdue.
7.9 Good2021 Jul 12
Super easy to pick and drop off rental car. No hassles at all! It was a little slow when we picked up the car at the airport due to lack of staff. Other than that, it was SUPER EASY!
10.0 Excellent2020 Dec 27
Thanks y’all are great
7.2 Good2020 Sep 21
Way too long of a line to pick up the car
4.4 Okay2020 Feb 06
Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.
10.0 Excellent2019 Oct 27
Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!
10.0 Excellent2019 Sep 02
Super friendly staff
7.6 Good2019 Aug 11
drop off was easy.took too long to get a car. Short staffed at our location
2.0 Mediocre2019 Apr 16
No
Rated #9
Avis
7.2 Good (18 reviews)
1 location in Des Moines Airport
Avis
Locations in Des Moines Airport
  • 7.1
  • 7.7
  • 7.1
  • 6.9
  • 7.3
Recent reviews
2.0 Mediocre2022 Mar 15
The customer service was not good. Was given a hard time and was not helpful. Wasn’t able to pick up car and had to rent a car with another company.
1.9 Horrible2021 Aug 20
They did not rent us a car. We booked three months in advance. The lady at the desk was extremely rude and unhelpful. All of our plans depended on having a one way rental. They did not honor it. It ruined our trip. I am writing to their corporate office and the BBB. I’m furious.
10.0 Excellent2021 Aug 05
The car got great mileage and had no mechanical problems. There was a dog smell in the back but bought some enzyme odor remover and treated it several times to eliminate the smell. Thank you for making the drive a great one.
2.0 Mediocre2021 Jul 05
The woman at the counter was very sweet, especially when I was extremely irritated. I feel bad that she has to deal with the ridiculous “policies”. She really was kind, thank you!Couldn’t pick up my rental because my license has my middle name and my card doesn’t. Clerk wouldn’t accept payment that didn’t EXACTLY match the card, and of course debit cards are not an option. I don’t care how much the “hold” is especially when I have thousands in checking Thanks Avis for leaving me stranded
8.0 Excellent2021 Apr 26
The service was good. I really liked the car, clean and nearly new. Good experience and better rates than other rental companies.Tried to call the rental location several times and never got someone to answer. Customer service these days is the way to stay ahead of the rest.
8.4 Excellent2019 Aug 26
Very friendly staff and made the experience interesting.System issues meant a longer wait time
10.0 Excellent2017 Nov 02
WonderfulGreat price, nice big car, great customer serviceNY plates which made me stand out when I was driving. Prefer to have local plates next time.
10.0 Excellent2017 Jun 25
Customer service was excellent!I received a new vehicle and the service provided was excellent. My flight was delayed and I arrived to the airport four hours later than pickup selected time, but had no problem.
5.2 Okay2017 Mar 28
Bad customer serviceOur pickup lady decided to add $45 to our rental fee by adding on some optional insurance that she did not ask if we would like to add. She never asked up if we would like to add those options. She failed to get any initials from us on the lines that asked for my initials when agreeing to add those insurance options
10.0 Excellent2016 Nov 11
The pick up and drop off was easy and fast.
Airport Van
1 location in Des Moines Airport
Airport Van
Locations in Des Moines Airport
Recent reviews
American Rent-A-Car
1 location in Des Moines Airport
American Rent-A-Car
Locations in Des Moines Airport
Recent reviews
Easirent
1 location in Des Moines Airport
Easirent
Locations in Des Moines Airport
Recent reviews
Sunnycars
1 location in Des Moines Airport
Sunnycars
Locations in Des Moines Airport
Recent reviews
403 travelers who rented a car in Des Moines Airport gave the car agency they used an average rating of 8.2

Car rental locations at Des Moines Airport

Good to know

Most popular agency

Alamo

Most popular car type

Mini

Average price

₪125/day

Good deal

₪121/day

Top tips for renting a car at Des Moines Airport

  • If you are looking for bargain car rental deals at Des Moines Airport (DSM), compare all the available prices of the onsite rental providers. Also, make your rental car reservation in advance to save more money and book the vehicle you want. You can forgo extras that you don’t need for your trip to cut more costs.
  • If you’re planning a road trip across state lines, you can do so via a car rental at Des Moines Airport. Most onsite car rental providers allow renters to drive out of state, but additional charges may apply. To prevent penalties, ensure you inquire for restrictions, especially mileage restrictions and other details on the out-of-state policy, before signing the rental contract. Also, it is essential to note if you opt for a one-way car rental across the state lines, you face additional charges and payments.
  • If you are traveling with your four-legged friend, you don’t have to worry about getting a car rental at Des Moines Airport. Various onsite rental providers at the airport accept pets in the vehicles. To avoid an additional cleaning fee, return the car reasonably clean and free of pet hair and odors. However, contact your rental provider in advance to inform them about your pet and inquire of any restrictions that may apply.
  • Returning your car rental at DSM Airport is simple since this airport has clear signage guiding you to the car rental return area. If you operate on a full-to-full gas policy, consider filling up your gas tank near the airport to avoid surcharges at the car rental agency. Once at the designated drop-off spot, ensure you inspect your car for any damages and take pictures of the vehicle as proof of its condition. Upon clearing with the car rental agent, remember to ask for a receipt and for evidence that you returned your car on time.
  • 25% of our users found rental cars at Des Moines Airport for ₪122 or less
  • Book your rental car at Des Moines Airport at least 1 day before your trip in order to get a below-average price

FAQs about renting a car at Des Moines Airport