Guest reviews
Overall rating
6.8
Good
Based on 18 reviews
Cleanliness
7.3
Comfort
7.0
Pick-up/Drop-off
6.3
Value for money
6.7
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Pros
"Staff was friendly and accommodating."
(in 1049 reviews)
"We had a great experience."
(in 361 reviews)
"Customer service was friendly and helpful"
(in 389 reviews)
Cons
"I will never use dollar again."
(in 256 reviews)
"The customer service was bad."
(in 326 reviews)
"The car conditions were terrible."
(in 2963 reviews)
Recent reviews
Traveler rating
5
2
2
1
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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5.6
Pros: car condition was perfect
Cons: The person at the office did not guide me that the car has to be parked in sky park location at the time of hand over. This had costed me to pay two times the car parking fee and loss of 2 hours time.
review from
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3.6
Pros: Nothing much. I was downgraded to a Corolla as a SUV was not available. Had to leave bags in the hotel and pick up later as there was not enough space. Drop off at airport was convinient but I was charged extra because the hotel drop off was closed. Overall poor experience with this rental
Cons: See above
review from
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6.4
Crazy deposit
Pros: Car cleanliness
Cons: 800 USD safety deposit for one night!!!!
review from
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9.2
Pros: Great value, I rent it the vehicle through Kayak, it was a small economic vehicle and the upgrade to a bigger car for same price,
review from
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8.8
convenient
Pros: overall the service was helpful
Cons: They only take cash in local currency, hence I had to pay with credit card
review from
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8.8
Pros: Quick, on time, everything without problem
Cons: Too high deposit by credit card only - money is unblocked only after 30 days!! If you rent a car on long term that's ok but for 1 or 2 days it's very unpleasant
review from
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2.0
reservation was not honored
Pros: NOTHING
Cons: Dollar Rent A Car did NOT honor my reservation. They claimed that I should have received a cancellation notice, yet, over 90 minutes AFTER my scheduled pickup time, my booking status remained "confirmed" in your system. This is outrageous. You have wasted both my time and my money. I will require an immediate refund of whatever charges you have made to my credit card as well as a credit for AED 120 in order to refund wasted taxi fares to and from the airport. I could not be me more disappointed in your service or lack thereof. I would recommend that you not disappoint me further by ignoring this demand. Sincerely, Matthew Sumner
review from
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8.0
Pros: Good customer service, friendly and accommodating.
Cons: The insurance to drive in Oman was pretty expensive. The car itself was adequate but pretty poorly powered
review from
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2.0
the service was exteremlly bad
Pros: the car was fully fuelled. car condition
Cons: front desk staff beahviour processing time took almost 50 min to get the car
review from
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6.0
Cons: They charged AED 25 in parking fee which was not included or mentioned anywhere when I made the booking. Picked up and dropped the car back into their garage and paid parking fee. Not at all justified.
review from
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9.2
Not bad
Pros: Flexible service
Cons: Counting the days by 24 hour. When you pick the car at 2PM and wish to drop it any day after 2PM, you have to pay for 1 extra day.
review from
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9.6
Very happy
Pros: Service & price
review from
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Top tips for renting a car from Dollar in Abu Dhabi
- Economy rental cars from Dollar in Abu Dhabi are around 64% cheaper than other car types, on average