Car rental at El Paso Airport

Car rental at El Paso Airport

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El Paso, TX, United States - El Paso
25 May — 1 Jun
Same drop-off
El Paso, TX, United States - El Paso
Wed 25.05
Noon
Wed 01.06
Noon
Driver's age:

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El Paso Airport car rental reviews and directory

Rated #1
Alamo
Best rated
9.1 Excellent (46 reviews)
1 location in El Paso Airport
Alamo
Locations in El Paso Airport
  • 9.2
  • 9.1
  • 9.1
  • 9.3
  • 8.9
Recent reviews
10.0 Excellent2017 Apr 19
Everything went perfectly!Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!n/a
10.0 Excellent2017 Mar 01
Very good experienceThe staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
5.6 Okay2017 Jan 08
Not recommendedPicking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
9.6 Excellent2017 Jan 05
fast drop off, no hasslesI loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
6.0 Good2016 Dec 29
Extra hour? Unfair...The car was new and perfectI used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
10.0 Excellent2016 Dec 04
Good service, quick and easy pick up and drop off.Cost of rental was higher than preferred but lower than competitors.
10.0 Excellent2016 Nov 30
The truck drove smooth it was a comfortable ride.
9.6 Excellent2016 Nov 15
Free upgrade, surprisingly good gas mileageI got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
10.0 Excellent2016 Sep 13
Great carThe car, stereo system, seats
10.0 Excellent2016 Jun 13
Easy processVery friendly and courtisiuos personal. Really easy and quickly process
Rated #2
Hertz
8.2 Excellent (49 reviews)
1 location in El Paso Airport
Hertz
Locations in El Paso Airport
  • 8.2
  • 8.4
  • 8.3
  • 7.9
  • 8.3
Recent reviews
2.0 Mediocre2021 Oct 29
This reservation was made in error and Hertz would not refund my money....they only agreed to refund about $95 of the total charge of ~$150. I will not be using Hertz or Kayak again as i was powerless to do anything about it through Kayak and Hertz. I used Hertz exclusively for over 15 years and I will never use that provider again!!!!
5.9 Okay2021 Jul 10
There was a very long line of people when I returned the car and just 1 person dealing with it....
10.0 Excellent2021 Apr 05
Clean vehicle, drop off took 1 minute. Good price for a large SUV.Only one employee at pickup, group ahead of us was doing a manual contract. Bad luck, and the employee eventually engaged us and worked both at the same time.
10.0 Excellent2021 Jan 24
Everything was great
10.0 Excellent2020 Dec 12
Pick up and drop off was very easy.
5.2 Okay2020 May 29
Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
8.0 Excellent2019 Nov 25
Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
9.6 Excellent2019 Oct 02
Gas mileage
2.0 Mediocre2019 Jul 27
The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
10.0 Excellent2018 Dec 30
FastI like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
Rated #3
Thrifty
8 Excellent (58 reviews)
1 location in El Paso Airport
Thrifty
Locations in El Paso Airport
  • 8.2
  • 8.3
  • 7.9
  • 7.9
  • 8
Recent reviews
6.0 Good2021 Dec 28
Lines way too long at rental counter
8.0 Excellent2021 Nov 02
Provide an AARP discount
3.9 Mediocre2021 Sep 14
Long, slow line in El Paso. Car was NOT what I reserved, but was told that was all that was available. Car was very dirty and damaged at pickup. Return area at Denver airport was not clearly marked.
10.0 Excellent2021 Jun 11
yes
4.0 Okay2021 May 23
Took 1.5 hours to get the car. I was charged 3x the original quote. Total rip off.
2.0 Mediocre2021 May 08
The rental counter was not open. Clearly, the reservation through Kayak did not work. Had to use a different company. Terrible.Kayak could have done what they were supposed to do.
6.0 Good2020 Dec 21
The inside of the car was clean, it was good value, car was in great condition, picking up the car was very quick.The location difficult to find, since it was in an auto parts store, the guy wasn’t at his kiosk for a bit...not sure where he was, there was GPS in the car and none was offered, the outside of the car was pretty dirty...but u feed tans there dust storms, and the person working th kiosk did t seem happy for my business or happy that he was there. Picking up the car did t involve much. There was not quick review of the car or explanation of anything. Had me a little worried.
9.2 Excellent2020 Oct 19
yes
2.8 Mediocre2020 Sep 28
While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
8.0 Excellent2020 Sep 14
The car I was given was great on gas and spacious! Loved the price tooThe customer service. He did not seem happy to be working there.
Rated #4
Avis
7.9 Good (33 reviews)
1 location in El Paso Airport
Avis
Locations in El Paso Airport
  • 8.5
  • 8.4
  • 7.9
  • 7.8
  • 7.3
Recent reviews
10.0 Excellent2022 May 02
over $300 for a 2 day rental is a rip off
10.0 Excellent2022 Feb 23
Wind shield wipers did not wipe windshield correctly during rain. Also, There was no windshield fluid But otherwise a great experience
2.0 Mediocre2021 Oct 23
Horrible customer service
10.0 Excellent2021 Oct 11
They helped me when a lot, save my trip because enterprise just had canceled by reservation from 1 month in advance.
5.9 Okay2021 Aug 17
AVIS was closed when we arrived. Some effort should have been made to let us know that there was a closing time at AVIS and that we would not be able to pick up the car until morning.
1.9 Horrible2021 Aug 06
Staff was friendly and helpful, however it took forever to get our vehicle. Once the vehicle arrived it went downhill from there. The vehicle smelled as if someone smoked for weeks in the car with the windows up. There were stains on the ceiling, the car was washed but it was still dirty. The Ford Escape had 38K miles on it, but felt like 238K miles. The two tires on the right side wobbled and it felt like they wanted to give up at any moment. The car shifted rough and drove as if the power steering was barely hanging on... one of the worst rentals I have driven in quite some time. Had I not been in El Paso for a family emergency I would have quickly returned the car and asked that we start the process again. I would use Avis again but I will check the car out, confirm low mileage and non-smoking status before I ever leave the parking garage.
2.0 Mediocre2021 Jun 14
My flight was delayed and arrived 15 minutes late. The car rental office was closed, And no personnel were present to rent a car.I could have gotten a car, if the office — or even one person — had been available to rent me a car. I WAS NOT ABLR TO RENT A CAR BECAUSE NO ONE IN THE OFFICE CARED ABOUT THE DELAYED FLIGHT!!!! How absolutely pathetic is that? Worst, absolutely worst service ever from a car renta agency!!!!
10.0 Excellent2021 Apr 11
Lady who assisted us was very HELPFUL! Thank youWish it was cleaned better. Mostly with COVID happening
9.6 Excellent2020 Oct 12
Nothing
2.0 Mediocre2019 May 25
They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
Rated #5
Budget
7.7 Good (37 reviews)
1 location in El Paso Airport
Budget
Locations in El Paso Airport
  • 8.1
  • 8
  • 7.4
  • 8
  • 7
Recent reviews
10.0 Excellent2022 Mar 13
Good car for our needs - Jeep Wrangler. Had 30k mikes but ran and worked very well on and off roads in Texas. The car wasn’t as well cleaned as one might generally expect but a little dust was not a problem for us. Gas wasn’t totally full but when we pointed that out they immediately marked it on our receipt and just said return it with more or less the same level. Helpful, friendly staff and super easy pick up and drop off at the smallish El Paso airport. All in all great.
6.0 Good2022 Jan 24
I got charged a whole extra day for returning the car one hour late.
10.0 Excellent2021 Nov 25
reserving through the kayak mobile app was sooooo easy and the car reserved was as it was supposed to be - one of the concerns when renting cars is that you do not get what you ask for
10.0 Excellent2021 Jun 08
Stay open later
10.0 Excellent2021 May 18
professional staff, nice garage, easy to get in and out and the price was perfect for me.Unless the car rental was frre, I can't think of anything else to make the rental any better.
10.0 Excellent2021 Apr 19
Easy to pick up, great value for the car, easy drop off. Staff friendly.
10.0 Excellent2020 Aug 06
Drop off was a little scary since no one was present
4.8 Okay2020 Jan 04
NOTHING.I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
4.0 Okay2019 Dec 01
The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiverConfirmed selection maintain vehicles better lots rattles
2.0 Mediocre2018 Aug 27
NothingMy reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
Rated #6
Payless
7.5 Good (67 reviews)
1 location in El Paso Airport
Payless
Locations in El Paso Airport
  • 7.6
  • 8
  • 7.3
  • 7.5
  • 7.4
Recent reviews
1.9 Horrible2021 Oct 10
Cleanliness could have been better, car was pretty old
10.0 Excellent2021 Sep 09
all good
10.0 Excellent2021 Sep 02
The car was not cleaned before I picked it up. Other than that the staff was friendly.
5.9 Okay2021 Aug 26
I was quoted a price of $48.93, but ended up paying $79.05 after a 15% sales tax and almost $20.00 in other charges, like license recoup, energy recovery, concession recovery, customer facility charge. They get you one way or another.
7.9 Good2021 Jul 26
Cleanliness of the car could have been better. Car needed to be vacuumed and found a used coffee cup under the front seat. Further lets me know the attention to detail when cleaning the car was minimal.
5.9 Okay2021 Jul 20
Everything was great. Inside of car was not as clean as It should have been. Windows were so dirty I had to pull over and clean them so I could continue driving at night. I got stuck in a storm and wipers weren’t great either. Other than that I had no issues
2.0 Mediocre2020 Dec 19
The staff were really rude
10.0 Excellent2020 Oct 12
ServiceSteer wheel miss aligned
2.0 Mediocre2020 Oct 10
There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
9.6 Excellent2020 Sep 26
Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
Rated #7
Dollar
7.2 Good (40 reviews)
1 location in El Paso Airport
Dollar
Locations in El Paso Airport
  • 7.8
  • 7.7
  • 7.1
  • 7
  • 7.2
Recent reviews
2.0 Mediocre2022 May 16
No me pudieron entregar el coche por que dijeron que la tarjeta e credito no traia mi nombre, quiero solicitar mi reembolso espero contar con su pronta respuesta
10.0 Excellent2022 Apr 20
Really smooth pickup and dropoff, staff were helpful.
10.0 Excellent2022 Feb 02
The vehicle was great. Roomy and drove smoothly.
10.0 Excellent2021 Oct 19
I want to give a shout out to Jacob and Christine who helped me navigate a rocky moment. They got me where I needed to go! Thanks, all!
5.9 Okay2021 Oct 02
Air tire pressure was not checked before my rental. Low pressure indicator came on. Had to take it into a shop to inflate tires and make sure not a more serious issue. All tires were low.
7.9 Good2021 Aug 31
Great price and friendly service, but being re-directed to pick it up from the Hertz counter and then waiting in line for almost half an hour was a bit disappointing. I'd still rent again because of the price.
6.0 Good2021 Jun 29
The rental lot In El Paso closes at 9:00 p.m. We were not given notice. Our flight was delayed so we did not arrive in El Paso until 9:22. We had to call a relative to pick us up and take us back the next morning to pick up our rental car. The drop off was fine.The lot needs to be open until 10 p.m. and notice that it will close at 10 should be in rental quote.
2.0 Mediocre2021 Feb 02
Change deposit policy for credit cards and accept chime trash dollar u guys suck tits from ur grandma
2.0 Mediocre2021 Jan 02
Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!
10.0 Excellent2020 Nov 21
super easy and fast - very friendly service
Rated #8
Advantage
6.7 Good (83 reviews)
1 location in El Paso Airport
Advantage
Locations in El Paso Airport
  • 6.8
  • 6.9
  • 6.5
  • 6.6
  • 6.8
Recent reviews
2.0 Mediocre2020 Mar 23
When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
5.2 Okay2019 Nov 11
Price was ok. No line at pick-up (which should have warned me)It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
10.0 Excellent2019 Sep 17
Great service
4.4 Okay2019 Aug 08
Car was fine, service was lacking.Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
10.0 Excellent2019 Jul 30
Staff was friendly and process was quick
6.8 Good2019 Jun 07
Friendly staff, solid car. Just had a few nicks and had bad pickup.
10.0 Excellent2019 Jun 05
Staff super friendly.Can't think of anything.
7.2 Good2019 Feb 06
The car was clean and in good care.I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
10.0 Excellent2019 Jan 23
love the team in El Paso at Advantage, both inside and out in the garagegotta say that not one thing could have been done better..., just sayin'.
2.0 Mediocre2018 Nov 19
NothingHad booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
Rated #9
Enterprise
9.4 Excellent (6 reviews)
1 location in El Paso Airport
Enterprise
Locations in El Paso Airport
  • 9.3
  • 9.6
  • 9.3
  • 9.3
  • 9.6
Recent reviews
8.0 Excellent2016 Dec 31
awesomeIt was hella easy to get the rental and return, low price and great customer service.
Rated #10
National
6.4 Good (6 reviews)
1 location in El Paso Airport
National
Locations in El Paso Airport
  • 7
  • 6.6
  • 6.3
  • 6
  • 6.3
Recent reviews
6.4 Good2016 Sep 27
"system" over charged meCar was clean and reliable. I drove a compact a little over 500 miles.The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.
6.8 Good2015 Dec 31
The staff in El Paso did a good jobWhen I tried to drop off the car on 12-29 the airport was closed and I had to leave the car but could not leave the key. I went back to the airport on 12-30 to drop off the key but the National booth was not manned. The other two booths, Avis and Hertz, both had staff at the site. This was after 10:30 on the 30th.
2.0 Mediocre2015 Dec 29
Dirty car and too much taxes!
Advance Car And Truck Rental
1 location in El Paso Airport
Advance Car And Truck Rental
Locations in El Paso Airport
Recent reviews
Easirent
1 location in El Paso Airport
Easirent
Locations in El Paso Airport
Recent reviews
Europcar
1 location in El Paso Airport
Europcar
Locations in El Paso Airport
Recent reviews
keddy by Europcar
1 location in El Paso Airport
keddy by Europcar
Locations in El Paso Airport
Recent reviews
Sunnycars
1 location in El Paso Airport
Sunnycars
Locations in El Paso Airport
Recent reviews
425 travelers who rented a car in El Paso Airport gave the car agency they used an average rating of 7.7

Car rental locations at El Paso Airport

Good to know

Most popular car type

Mini

Top tips for renting a car at El Paso Airport

  • Car rental at El Paso Airport is convenient compared to other transport options because you don't have to wait for a shuttle bus or outside the terminal. This is a great option if you are in town for just one day, flying out at night, and not renting a car until tomorrow. The car rental process here is simpler and less time-consuming than at many other airports around.
  • The most common cars at the airport car rental center include compact, intermediate, and full-size vehicles. You can also rent a minivan, SUV, or luxury car. An SUV works best if you have a lot of luggage or are traveling with children. On the other hand, a minivan is better for larger families. When you make the reservation, be sure to say if you need an extra driver and mention any special needs that may require hand controls for driving.
  • This airport is usually busy between the hours of 7 am and 9.30 pm. To avoid too much hassle, opt for a car rental at the airport on either end of this time window. This said, the best time to rent your car at El Paso Airport is usually in the morning.
  • When you need to return your car rental at El Paso Airport, simply call the rental company and they will come to collect your vehicle. Some companies have return booths in downtown El Paso, which is about 15min from the airport. When you return it, be sure that no damage has occurred during your stay as this can cause delays in returning the car or even a denial of service altogether.
  • Book your rental car at El Paso Airport at least 2 weeks before your trip in order to get a below-average price

FAQs about renting a car at El Paso Airport