10.0 Excellent2017 Apr 19
Everything went perfectly!Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!n/a
10.0 Excellent2017 Mar 01
Very good experienceThe staff in the pickup and return area is very courteous and helpful. The car was exceptionally clean.Telephone service, needs work. Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them. In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
5.6 Okay2017 Jan 08
Not recommendedPicking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
9.6 Excellent2017 Jan 05
fast drop off, no hasslesI loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
6.0 Good2016 Dec 29
Extra hour? Unfair...The car was new and perfectI used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill. I paid because of my rush to take my flight but I don't think this is correct.
10.0 Excellent2016 Dec 04
Good service, quick and easy pick up and drop off.Cost of rental was higher than preferred but lower than competitors.
10.0 Excellent2016 Nov 30
The truck drove smooth it was a comfortable ride.
9.6 Excellent2016 Nov 15
Free upgrade, surprisingly good gas mileageI got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
10.0 Excellent2016 Sep 13
Great carThe car, stereo system, seats
10.0 Excellent2016 Jun 13
Easy processVery friendly and courtisiuos personal. Really easy and quickly process