Guest reviews
Overall rating
7.8
Good
Based on 140 reviews
Cleanliness
7.8
Comfort
8.0
Pick-up/Drop-off
7.6
Value for money
7.7
Skip to main content
More
Pros
"Staff were friendly and efficient."
(in 2332 reviews)
"Car was clean & comfortable."
(in 5675 reviews)
"PIckup and dropoff was was quick."
(in 2382 reviews)
Cons
"The car was very dirty"
(in 195 reviews)
"There were NO cars available!"
(in 6133 reviews)
"I'll never use Hertz again."
(in 511 reviews)
Recent reviews
Traveler rating
37
15
7
5
14
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
9.6
Pros: Clean vehicle, drop off took 1 minute. Good price for a large SUV.
Cons: Only one employee at pickup, group ahead of us was doing a manual contract. Bad luck, and the employee eventually engaged us and worked both at the same time.
review from
-
2.0
Pros: Store was closed at my scheduled pick up.. II lost. Whole night of travel. First car was dirty . Had and wipe down windows to see right. The front wheel had a huge “ chunk” missing from it and I had to exchange the car after I drove the car 10 hours. Very unsafe! The rear view mirror would fall off with bumps. Very unsafe. The front wheel had no under carriage. I was initially told the car had been checked... I seriously doubt it. When I called the closest hertz the manager ( regionall) was rude and unwilling to help. I had to drive to the airport to exchange it. The second car was much better and staff at airport (Austin) was great!
Cons: Read my comments. I could be reimbursed . It was ridiculous!
review from
-
10.0
Pros: Everything was great
review from
-
10.0
Pros: Staff was friendly and was able to get me on my way quickly.
Cons: Vehicle could have been full when I picked it up instead at half tank, making easier to return full
review from
-
9.6
Pros: Pick up and drop off was very easy.
review from
-
10.0
Pros: The comfort of the car.
Cons: Nothing!
review from
-
10.0
Pros: yes and yes
Cons: n/a
review from
-
2.0
Pros: No they wanted to give us a 5 passanger car, we ordered a 7 passenger suv they blamed priceline
Cons: Have a vehicle we order and not have to talk to a supervisor
review from
-
5.6
Pros: StFf was friendly but the process is soooo slow.
Cons: Speed UP the process. And I haven’t got my deposit back?
review from
-
5.2
Pros: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
review from
-
4.0
Pros: No..rude service
Cons: Customer service.
review from
-
9.6
Pros: Customer service was superb!
Cons: Price was a little high. Almost the same price to rent a ram truck vs a small Chevy spark.
review from
Other suppliers in El Paso scored
- 6.7/10 Advantage car rentals in El Paso
- 9.0/10 Alamo car rentals in El Paso
- 8.1/10 Avis car rentals in El Paso
- 7.3/10 Budget car rentals in El Paso
- 7.6/10 Dollar car rentals in El Paso
- 8.2/10 Enterprise car rentals in El Paso
- 8.2/10 Thrifty car rentals in El Paso
- 7.5/10 Payless car rentals in El Paso
Where can I find Hertz car rentals in El Paso?
FAQs about renting a car from Hertz in El Paso
What is the most popular rental car from Hertz in El Paso?
How many car rental locations does Hertz have in El Paso?
Does Hertz have a car rental location at the airport: El Paso airport (ELP)?
Does Hertz offer shuttle or airport pick-up services from El Paso airport (ELP)?
Cars
Car rentals in the United States
Car rentals in Texas
Car rentals in El Paso
El Paso Hertz car rentals