Book Hertz car rentals in El Paso

Reviews for Hertz in El Paso

Recent reviews

Traveler rating

Excellent

39

Good

9

Okay

13

Mediocre

15

Poor

1

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car was cleanlocation was closed

rented a carcustomer service

pick up the cargreat experience

car availablecredit card

pick up and dropcar was dirty

wrong locationnever rent

friendly staff

10.0

Very personable and accommodating, and very quick no long waitReviewed 2022 Mar 06

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8.0

I was upgraded for the same price.Reviewed 2022 Feb 18

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4.0

I thought this car was at the airport or available by shuttle but it was about a mile from the airport. The people at Hertz were not very helpful and because I booked through third party they had very little information. There was no wiper fluid in the car so I had to buy some. Also, it snowed 3 inches but there was no ice scraper in the carReviewed 2022 Feb 05

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10.0

Friendly, helpful and way less crowded than airport location rental agencies.Reviewed 2022 Jan 25

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10.0

This El Paso location is about a 5 minute drive from the airport, but totally worth the effort to get there. We completely avoided the long line at the Hertz in the airport and were in and out within 15 minutes with our car. The staff were very friendly and efficient. This was by far the smoothest rental car experience I've ever had.Reviewed 2021 Nov 30

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4.0

full answers to my questions. not trying to charge me for gas when she gave to me with 1/2 tank and I returned it with 1/2 tank. charging for roadside assistance when I told her I already had AAAReviewed 2021 Nov 15

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10.0

Good customer serviceReviewed 2021 Nov 02

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2.0

This reservation was made in error and Hertz would not refund my money....they only agreed to refund about $95 of the total charge of ~$150. I will not be using Hertz or Kayak again as i was powerless to do anything about it through Kayak and Hertz. I used Hertz exclusively for over 15 years and I will never use that provider again!!!!Reviewed 2021 Oct 29

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5.9

Hertz for me is normally excellent, a bit pricey but great service. First time renting indirectly through a 3rd party such Kayak-Hotwire-hertz. I just had an issue with the definition of the type of car, my description said Mid-size SUV, I really got a Compact SUV, (jeep compass) not what I was expecting cause I needed the cargo space. Live and learn.Reviewed 2021 Aug 24

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1.9

When I arrived I was informed it was “managers choice” and that I was to have a Silverado truck - not a car to drive in a city I’d never been to in a vehicle size I’ve never driven in 66 years. After arguing this with the clerk, I ended up having to pay another $200 to get a car after being told they had only trucks available. Horrible experience at a “car” rental dealer.Reviewed 2021 Aug 09

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7.9

Price add on could be listed so the correct price is advertisedReviewed 2021 Jul 28

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5.9

There was a very long line of people when I returned the car and just 1 person dealing with it....Reviewed 2021 Jul 10

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• What is the most popular rental car from Hertz in El Paso?

  Mini (Class Minivan or similar) is the most frequently booked rental car type from Hertz in El Paso.

• How many car rental locations does Hertz have in El Paso?

  Hertz has 6 rental locations in El Paso. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: El Paso airport (ELP)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from El Paso airport (ELP)?

  Yes