Pros:The staff were really rudeReviewed 2020 Dec 19
review from
10.0
Pros:ServiceCons:Steer wheel miss alignedReviewed 2020 Oct 12
review from
2.0
Pros:There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.Reviewed 2020 Oct 10
review from
9.6
Pros:Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.Cons:I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it wasReviewed 2020 Sep 26
review from
2.0
Cons:The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shittyReviewed 2020 Sep 19
Cons:It was a flawless transaction and a fine carReviewed 2019 Apr 08
review from
8.8
Pros:Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.Cons:A little quicker drop off. Everything else was very good. Car was great.Reviewed 2019 Feb 20
review from
2.0
Cons:They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.Reviewed 2018 Dec 17
review from
8.8
Great car, ok price.Pros:Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.Cons:Took a while to get the car ready for us.Reviewed 2018 Dec 06
review from
6.0
Didn’t have my carPros:They had a bigger SUVCons:I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.Reviewed 2018 Dec 01