Guest reviews
Overall rating
7.5
Good
Based on 57 reviews
Cleanliness
7.7
Comfort
7.9
Pick-up/Drop-off
7.4
Value for money
7.2
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Pros
"Customer service was timely and pleasant"
(in 182 reviews)
"Car was clean cosmetically"
(in 1903 reviews)
"Staff was friendly at pickup."
(in 630 reviews)
Cons
"The car smelled like smoke"
(in 169 reviews)
"Will never rent there again."
(in 229 reviews)
"Have cars available if booked"
(in 2293 reviews)
Recent reviews
Traveler rating
14
6
6
2
5
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
pick up and drop
friendly staff
car was great
long line
car smelled
great car
great price
great value
waited a few minutes
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3.2
Pros: The staff were really rude
review from
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10.0
Pros: Service
Cons: Steer wheel miss aligned
review from
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2.0
Pros: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
review from
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9.6
Pros: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Cons: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
review from
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2.0
Cons: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
review from
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8.0
Pros: Value for the money
review from
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10.0
Pros: Great Customer service
Cons: Nothing
review from
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10.0
Cons: It was a flawless transaction and a fine car
review from
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8.8
Pros: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Cons: A little quicker drop off. Everything else was very good. Car was great.
review from
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2.0
Cons: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
review from
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8.8
Great car, ok price.
Pros: Price quote was complete with taxes and fees, so I knew what we were in for. Staff was professinal.
Cons: Took a while to get the car ready for us.
review from
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6.0
Didn’t have my car
Pros: They had a bigger SUV
Cons: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
review from
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