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2.0
Having trouble getting a refund for my rental, a car was not rented to me because we could not drive the car to the border. Called Rentalcars.com and they are not helpful, they stated they couldn’t verify that I in fact did not get a car. This is very frustrating, no one seems to be able to assist in getting refunded.Reviewed 2023 May 20
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10.0
New car, available when I arrived. Helpful staff. All good.Reviewed 2023 Mar 27
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1.9
Cleanliness could have been better, car was pretty oldReviewed 2021 Oct 10
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10.0
all goodReviewed 2021 Sep 09
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10.0
The car was not cleaned before I picked it up. Other than that the staff was friendly.Reviewed 2021 Sep 02
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5.9
I was quoted a price of $48.93, but ended up paying $79.05 after a 15% sales tax and almost $20.00 in other charges, like license recoup, energy recovery, concession recovery, customer facility charge. They get you one way or another.Reviewed 2021 Aug 26
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7.9
Cleanliness of the car could have been better. Car needed to be vacuumed and found a used coffee cup under the front seat. Further lets me know the attention to detail when cleaning the car was minimal.Reviewed 2021 Jul 26
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5.9
Everything was great. Inside of car was not as clean as It should have been. Windows were so dirty I had to pull over and clean them so I could continue driving at night. I got stuck in a storm and wipers weren’t great either. Other than that I had no issuesReviewed 2021 Jul 20
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2.0
Pros:The staff were really rudeReviewed 2020 Dec 19
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10.0
Pros:ServiceCons:Steer wheel miss alignedReviewed 2020 Oct 12
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2.0
Pros:There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.Reviewed 2020 Oct 10
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9.6
Pros:Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.Cons:I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it wasReviewed 2020 Sep 26
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