Guest reviews
Overall rating
8.6
Excellent
Based on 20 reviews
Cleanliness
8.7
Comfort
8.7
Pick-up/Drop-off
8.2
Value for money
8.8
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Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveler rating
9
1
1
1
0
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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9.6
Pros: Staff was great and everything went smooth
Cons: They accidentally gave me the wrong rate when I went to pickup but corrected it afterwards after I inquired about it
review from
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8.8
Pros: Friendly staff
Cons: Pickup was a long way away from were I was staying
review from
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8.8
Pros: Mileage quiet car
Cons: No cruise control
review from
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10.0
Pros: Free vehicle upgrade
Cons: Nothing
review from
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10.0
Got it right
Pros: Friendly, attentive staff. Checked details such as tread wear and winter tires. Do it again with them anytime!
review from
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3.2
Confirmed booking but no available cars
Pros: Some of the agents are really trying to help, while others are not.
Cons: I received a confirmation for my booking. The day after I received a call that no car is available and they will provide me half a day later another car and they will call me back. I never received a call back and finally received the car later afternoon.
review from
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5.6
Late flight so I called and told them I was running late and waiting
Cons: Closed At 12:00pm on Sat. And they didn't tell me when I called!! It cost me a extra $15.00 for a cab to go to a different place!!
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10.0
Pros: The car and service
Cons: 200 dollar hold on credit card
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10.0
Pros: Everything was good
review from
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8.0
Pros: I liked the fact that it was easy on gas andcomfortable to drive
Cons: I wasn't happy with the trunk space, I had reserved a Crysler 200 because of it's trunk space and when I went to pick it up I was told the Jeep was my free upgrade which I know was not but it's what I had to take because my reservation was rented! I didn't have enough room for our camping stuff and my kids had to deal with stuff piled on top of them and I couldn't see out the back window! It was great on gas though and better than having to drive my own car.
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9.2
Excellent rate
Pros: This was a deal that couldn't be beat! The service was great, the car clean and shiny and ready when we arrived. We even tacked on an additional day and the charge was the same rate per day as the original reservation.
Cons: I forgot that Enterprise has pick up and drop off. It would be nice to be asked if we needed that service. It would have been more convenient. But it did not ruin our experience at all.
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10.0
Will never rent from anyone else.
Pros: Everything. I made the mistake of renting from a competitor a couple of years ago and nothing was right. Just love that Enterprise gets everything right and no matter who you are, you feel like you are the only customer on the planet.
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